PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tommy Hilfiger and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tommy Hilfiger
Michael Kors

Tommy Hilfiger and Michael Kors Overview

Total reviews
93
662
Company responses
0
0
Issues resolved
0
2

Michael Kors was first mentioned on PissedConsumer on May 27, 2012 and since then this brand received 662 reviews. It is 569 reviews more than Tommy Hilfiger received since Feb 22, 2012.

Tommy Hilfiger and Michael Kors Consumer Ratings

Rank
6 out of 190 in Fashion category
7 out of 190 in Fashion category
Customer service
4 in category
8 in category
Website
8 in category
9 in category
Product or Service Quality
2 in category
9 in category

According to consumer ratings and reviews, Tommy Hilfiger ranks 1 points higher in the Fashion category than Michael Kors. People gave Tommy Hilfiger 1.5 stars for Customer service criterion in Fashion category and it is 12 points higher than the worst rated brand in this category. At the same time, Michael Kors was rated 1.3 stars for Customer service criterion in this category and it is 8 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tommy Hilfiger has a higher rating than Michael Kors. Regarding Product or Service Quality criterion, consumers gave Tommy Hilfiger 2.1 stars and it is 88% greater than other in category. Michael Kors however was rated 1.6 stars and it is 50% worse than other in category.

Tommy Hilfiger and Michael Kors Rating Details

Customer service
1.5 (33 reviews)
1.3 (312 reviews)
Reviewer's quote

Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

Tracy

...This is why I had a different pair shipped! Kors customer service is horrible!!!..

PissedConsumer1754435
Website
2.3 (31 reviews)
2.2 (234 reviews)
Reviewer's quote

I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a...

PissedConsumer879651

I also try to contact MK website, and they told me that I must talk with the store, because they can only help with online sales. Last week I called your store, told about this problem and the person that answered the phone told me that he should send me and email on the subject and until now, no...

Ana C
Product or Service Quality
2.1 (28 reviews)
1.6 (270 reviews)
Reviewer's quote

When I called customer service, only thing they can do is asked me to return A HAT without any apologize for their mistake, then they will refund my coat if I return a HAT and I have to order another one for full price without the sale and also no available for that size. BE AWARE from this...

PissedConsumer1498225

Ordered a product on December 1st, now December 19th and no package. Called 14 times, over 12 emails and no response. Finally got a hold of someone this afternoon and refuse to refund because package is on its way? Really? After 3 weeks? Called credit card company who took care of refund and will...

PissedConsumer1737217

Tommy Hilfiger and Michael Kors Pros and Cons

Pros
  • Watch
  • Female employees in women store
  • Design
  • Product
  • Overall i like michael kors
Cons
  • Horrible customer service
  • Really bad warehouse system
  • Being dissappointed
  • Customer service
  • Quality
  • Very poor customer service

Tommy Hilfiger and Michael Kors Most Positive Reviews

Top rated reviews
5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

Tommy Hilfiger and Michael Kors Most Critical Reviews

Lowest rated reviews
1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

Tommy Hilfiger and Michael Kors Latest Reviews

Recent published reviews
1.3

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my bag is damaged. And, i went to Tommy Hilfiger Store they said, if you purchase this product online the...

Read all 93 reviews

Ordered a purse. One of the side straps were defective. Didn't stay in the hook. Poor craftsmanship. Won't be ordering...

Read all 662 reviews

Tommy Hilfiger and Michael Kors Products and Services

Most reviewed product and services
  • Tommy Hilfiger Customer Care (13 reviews)
  • Tommy Hilfiger Website (8 reviews)
  • Tommy Hilfiger Jacket (6 reviews)
  • Michael Kors Handbag (170 reviews)
  • Michael Kors Customer Care (74 reviews)
  • Michael Kors Bag (67 reviews)