PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Tommy Hilfiger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Tommy Hilfiger

Michael Kors and Tommy Hilfiger Overview

Total reviews
925
113
Company responses
0
0
Issues resolved
5
0

Michael Kors and Tommy Hilfiger Consumer Ratings

Rank
7 out of 187 in Fashion category
6 out of 187 in Fashion category
Customer service
7 in category
5 in category
Exchange, Refund and Cancellation Policy
6 in category
7 in category
Product or Service Quality
8 in category
2 in category
Website
10 in category
8 in category

Michael Kors and Tommy Hilfiger Rating Details

Customer service
1.4 (388 reviews)
1.5 (35 reviews)
Reviewer's quote

...Horrible Customer Service!!!! I want my refund of $262. 88..

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Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

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Exchange, Refund and Cancellation Policy
1.4 (345 reviews)
1.4 (29 reviews)
Reviewer's quote

I bought a purse but wasnt what i thought so returned it by mail 2 weeks ago but have not received my refund..

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When I called customer service, only thing they can do is asked me to return A HAT without any apologize for their mistake, then they will refund my coat if I return a HAT and I have to order another one for full price without the sale and also no available for that size. BE AWARE from this...

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Product or Service Quality
1.7 (330 reviews)
2.1 (32 reviews)
Reviewer's quote

Number no longer in service..

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A pair of slippers i bought lasted only for more than a week! It already snapped! All the while i was banking on the quality of your product since it is a bit expensive, but i was wrong. You just lost one loyal customer in me. Sorry, i can send the picture and receipt if you need them..

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Website
2.3 (294 reviews)
2.4 (33 reviews)
Reviewer's quote

...However, the website kept crashing and would not let me log in. Then when you look at the website, the prices are discounted but when you add to your shopping cart, the prices are jacked up to the highest. I downloaded the app in hopes that this would resolve but there was also an error on the app...

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I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a...

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Michael Kors and Tommy Hilfiger Pros and Cons

Pros
  • Design
  • Overall i like michael kors
  • Style
  • Style
  • Female employees in women store
  • Watch
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Horrible customer service
  • Really bad warehouse system
  • Being dissappointed

Michael Kors and Tommy Hilfiger Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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4

This my 3rd email that I m writing and I am upset that I have to write a whole story about the product which was not my...

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Michael Kors and Tommy Hilfiger Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

i was on the 26th of August in the oulets of Barceloneta in PR was a nightmare! Cross employee somo embers just...

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Michael Kors and Tommy Hilfiger Latest Reviews

Recent published reviews
1

The sales associate lied to get me to buy a item

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No votes

I bought a pair of shoes from Tommy Hilfiger store Select City Walk New Delhi in the month of February but then I just w...

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1

There was a summer sale going on and I was about to complete my order. However, the website kept crashing and would not...

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No votes

I have not receive my parcel since 2last week

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Michael Kors and Tommy Hilfiger Products and Services

Most reviewed product and services
  • Michael Kors Handbag (181 reviews)
  • Michael Kors Customer Care (84 reviews)
  • Michael Kors Bag (67 reviews)
  • Tommy Hilfiger Customer Care (14 reviews)
  • Tommy Hilfiger Website (9 reviews)
  • Tommy Hilfiger Jacket (6 reviews)