PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steve Madden and Michael Kors as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steve Madden
Michael Kors

Steve Madden and Michael Kors Overview

Total reviews 394 1443
Company responses 0 0
Issues resolved 1 13

Steve Madden and Michael Kors Consumer Ratings

Rank
78 out of 360 in Fashion category
50 out of 360 in Fashion category
Customer service
57 in category
48 in category
Exchange, Refund and Cancellation Policy
54 in category
47 in category
Product or Service Quality
67 in category
54 in category
Value for money
74 in category
54 in category

Steve Madden and Michael Kors Rating Details

Customer service
1.5
(193 reviews)
1.6
(576 reviews)
Reviewer's quote

I have contacted customer service via email who are unable to help with returns issue, advised to go online..

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...short, I escalated this over the course of 2 additional months, emailed with no replies, waited for Manager's calls that never came, was interacting with a Customer Service Rep who put me on hold, then transferred my call to the wrong department while he was looking into something, and was disconnected from a...

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Exchange, Refund and Cancellation Policy
1.4
(170 reviews)
1.6
(480 reviews)
Reviewer's quote

...I have never received any follow-up about what happened or offering me a refund. We are in a whole different year now. Unacceptable..

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No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it will take UP TO 14 working days. Then they will send an email to you to "start investigation" and "do it manually" and it will take another 3 -5 working days if not longer. So...

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Product or Service Quality
1.6
(156 reviews)
1.9
(485 reviews)
Reviewer's quote

...After writing to customer service, I was offered a 15% discount that could not be combined with other offers, while on the site they were offering a 25% Black Friday discount. This is what you call being made fun of!..

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Handle my shipped product with care and neatness!!! Such as laced up shoes , tissue placed in shoes for supporting shape. Watch was also just thrown in the box ..

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Value for money
1.8
(154 reviews)
2.2
(424 reviews)
Reviewer's quote

...Why do you send me the money back and I get a return confirmation. Please give me information. Best Regard Alexandra..

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...to the store and asked the register girl can I return it and get the 20% off she said bring the merchandise in and I will return it and give you back your money or a refund or the 20% evidently she didnt do it. She asked the supervisor and they wouldnt do it. She said I will pay more because theyre there more...

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Steve Madden and Michael Kors Pros and Cons

Pros
  • Style
  • Products
  • Shoe style
  • Overall i like michael kors
  • I like the products
  • No comment
Cons
  • Customer service
  • Quality
  • Poor quality
  • Customer service
  • Very poor customer service
  • Quality

Steve Madden and Michael Kors Most Positive Reviews

Top rated reviews
5

I didnt receive my package which was some black hills size 11 the agent did let me know that it was delivered February...

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5

I just received my first watch for my wife but it turns out to be for a man so I just ordered another watch for her an...

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5

I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not...

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5

Order number he200523****006208 and I received earrings and not a Viv handbag dont understand can you please help me.i...

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Steve Madden and Michael Kors Most Critical Reviews

Lowest rated reviews
1

I purchased two pair of boots online for a Christmas gift late October -November to be sure they would have them in...

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1

I find it odd how my card was accidentally charged twice for the same item. After being on hold for a little over an...

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1

Hello,
I did not send my order back or cancel it. I'm still waiting for delivery. Why do you send me the money back and I...

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1

" I can suggest you to contact our watch department by email at service-michaelkors@***.com".
They were no more helpful t...

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Steve Madden and Michael Kors Latest Reviews

Recent published reviews
No votes

iam not a pissed customer
.. iwas just interested to know when i was getting my shoes. they arrived ...thank you..

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No votes

Never have worn this watch, the face is too big, like to get a new one. Like The Leicington stule, what I prefer

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No votes

I have already written to Support Steve madden but have not received any feetback. Thank You for your help. Alexandra

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5

Need some resolution on the process of returning an item that is malfunctioned at the time of delivery.

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