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Michael Kors
Steve Madden

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Michael Kors

Michael Kors

1.8
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 640 TOTAL REVIEWS
Rank
8 out of 200
in Fashion category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    350
  • SUCCESSFUL
    57%
  • AVG CALL DURATION
    03:38
  • ISSUES RESOLVED
    7%
Top Products and Services
1.8
162 reviews
2.2
74 reviews
Bag
1.5
67 reviews
Steve Madden

Steve Madden

1.7
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 191 TOTAL REVIEWS
Rank
459 out of 2446
in Footwear and Clothing category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    81
  • SUCCESSFUL
    51%
  • AVG CALL DURATION
    02:51
  • ISSUES RESOLVED
    31%
Top Products and Services
1.6
62 reviews
1.6
26 reviews
1.5
20 reviews

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