PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Steve Madden as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Steve Madden

Michael Kors and Steve Madden Overview

Total reviews
1034
249
Company responses
0
0
Issues resolved
8
0

Michael Kors and Steve Madden Consumer Ratings

Rank
7 out of 188 in Fashion category
18 out of 188 in Fashion category
Customer service
6 in category
9 in category
Exchange, Refund and Cancellation Policy
6 in category
10 in category
Product or Service Quality
10 in category
15 in category
Website
12 in category
18 in category

Michael Kors and Steve Madden Rating Details

Customer service
1.4 (425 reviews)
1.4 (130 reviews)
Reviewer's quote

...extreme lack of customer service!! I want my shipping back...

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It is now the 6th and my order is still not fulfilled! I tried calling the customer service number, but to my surprise NOBODY answers. My daughter needed these sandals by the weekend for senior pictures. I am beyond livid! They are quick to take my money but fail to fulfill my order or even answer...

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Exchange, Refund and Cancellation Policy
1.4 (369 reviews)
1.3 (116 reviews)
Reviewer's quote

...I expected some delays due to circumstances, however I started to investigate why after a month, MK hasn't issued a refund. After another month (June) they replied, saying they can't locate my return. Since then, silence...

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...No response, no shoes, and no refund. Worst customer service I have ever experienced. I buy a lot of shoes and will NEVER purchase from Steve Madden again!..

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Product or Service Quality
1.7 (352 reviews)
1.5 (109 reviews)
Reviewer's quote

...The customer number says the number is no longer in service. This is crazy!..

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...Why list an item for sale if it's not available? And if it is why cancel peoples orders without notification? Its Steve Madden for Gods sake! How can you have such poor customer service?..

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Website
2.3 (322 reviews)
2 (99 reviews)
Reviewer's quote

No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

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Every time I've emailed I have gotten no response, and THERE IS NO LIVE CHAT anywhere on the website so I don't know why they advertise that. I have tried to call them and no one answered for 45 minutes. I'm about to just go contest the charge on my card and be done with it, very disappointed with...

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Michael Kors and Steve Madden Pros and Cons

Pros
  • Overall i like michael kors
  • Design
  • I like the products
  • Style
  • Shoe style
  • Products
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Customer service
  • Quality
  • Poor quality

Michael Kors and Steve Madden Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

Dear Steve, This letter is a little more personal than normal. I am from NY, was the largest ladies domestic sweater...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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5

I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not...

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Michael Kors and Steve Madden Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I'm going to make this simple and direct. There were a lot of details that were very very unpleasant. I ordered shoes,...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

I tried to order a pair of shoes, and I got the confirmation email. But shortly after, they emailed me again saying my...

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Michael Kors and Steve Madden Latest Reviews

Recent published reviews
No votes

I accidentally put the wrong address and I will like to change it.

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No votes

I preorder a sandal since July 8th. Never received anything. They took the money from my account. So where's my order?

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No votes

Hi, My name is Cuc Phu. I bought one backpack online with Michael kors Wedsite. When I checked the tracking number with...

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1

Ordered a pair of white Kimmie sandals on Aug 3rd, I paid extra $$ for 2nd day shipping. It is now the 6th and my order...

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Michael Kors and Steve Madden Products and Services

Most reviewed product and services
  • Michael Kors Handbag (186 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Watch (69 reviews)
  • Steve Madden Shoes (75 reviews)
  • Steve Madden Boots (30 reviews)
  • Steve Madden Shipping Service (24 reviews)