PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Michael And Son Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Michael And Son Services

Roto Rooter and Michael And Son Services Overview

Total reviews
631
180
Company responses
0
0
Issues resolved
3
0

Roto Rooter and Michael And Son Services Consumer Ratings

Rank
26 out of 294 in Plumbing category
118 out of 920 in Household Services category
Customer service
20 in category
73 in category
Price Affordability
22 in category
140 in category
Reliability
19 in category
71 in category
Product or Service Quality
15 in category
78 in category

Roto Rooter and Michael And Son Services Rating Details

Customer service
1.5 (154 reviews)
1.7 (71 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

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...Finally, on 6/12 I spoke with Brent Customer Service Mngr he said that the electrical Mngr agreed to refund $461. 52 for " Working in difficult conditions (the attic). Which he never went into and the $364...

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Price Affordability
1.3 (135 reviews)
1.3 (70 reviews)
Reviewer's quote

I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet,...

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...I was told that the pressure test requires a permit and in inspector and that is included in the price. Well after asking around I was told by the County that a permit nor an inspector was required..

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Reliability
1.5 (126 reviews)
1.6 (60 reviews)
Reviewer's quote

I scheduled an appointment to have a plumber repair/replace the tank flush valve, fill valve and replace the tank handle/lever with a sturdy one. When the plumber arrived and I showed him the toilet, I didn't get a good feeling that he was in the mood to perform the work. He kept playing with the...

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We decided to go with a "big company" for the reliability, accountability, and experience that we thought Michael and Son would bring the project to get it back on track. Instead all they saw were dollar signs and within 8 hours, they found as many ways to financially take advantage of the...

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Product or Service Quality
1.6 (117 reviews)
1.5 (55 reviews)
Reviewer's quote

...Thankfully I called arco rooter in Danbury I could not have been happier with the service..

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I am writing this to express my outrage of the treatment I received when placing a service call on Friday 7-3-20 and again today 7-5-20. On Friday I placed a service call due to no AC, I was given an appointment time between 4-6. At 5:45 I still had not been contacted by the service technician and...

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Roto Rooter and Michael And Son Services Pros and Cons

Pros
  • Nah
  • I wish i have never used them
  • Courteousness of dispatcher
  • Service repair man
  • Original consultant was great
  • Contractor sent out was very professional
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Quality of service
  • Lousy servive
  • Uncaring and dismissive attitude

Roto Rooter and Michael And Son Services Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

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5

Im sorry but i cant write a bad review about them.I had wonderful workers.marcus,randy and floyd.The customer service...

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5

Roto rooter totally rocks. Very professional and reasonable. The rep ronnie was awesome and did a treat jon on my water...

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5

I had Michael and sons do my water heater in the attic yesterday. The technician Brad was incredibly helpful and so...

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Roto Rooter and Michael And Son Services Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

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1

I am selling my house and had a specific list for them to submit an estimate. What I got was all the other things the...

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1

I called this company needing an easy cap removed off of a pipe. I was told that I would have a technician out in 1...

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1

Michael and son is fraud, very regreted doing business with this piece of *** company, ripping off customers.

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Roto Rooter and Michael And Son Services Latest Reviews

Recent published reviews
1.3

I scheduled an appointment to have a plumber repair/replace the tank flush valve, fill valve and replace the tank...

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No votes

At a known dangerous intersection in my own neighborhood the driver of truck # 583 honking for me to turn left when I...

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1.2

On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitab...

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No votes

Michael and Sons sent a technician to check a Trane heat pump that was not working. A diagnostic fee of $89 was charged....

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Roto Rooter and Michael And Son Services Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (197 reviews)
  • Roto Rooter Repair (49 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Michael And Son Services Plumbing Service (21 reviews)
  • Michael And Son Services Customer Care (20 reviews)
  • Michael And Son Services Repair (15 reviews)