PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
MetroPCS

Total Wireless and MetroPCS Overview

Total reviews
693
1423
Company responses
0
0
Issues resolved
4
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 730 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Total Wireless customer support team than with MetroPCS customer service.

Total Wireless and MetroPCS Consumer Ratings

Rank
122 out of 1945 in Telecommunications category
127 out of 1945 in Telecommunications category
Customer service
167 in category
122 in category
Website
178 in category
126 in category
Product or Service Quality
123 in category
116 in category

According to consumer ratings and reviews, Total Wireless ranks 5 points higher in the Telecommunications category than MetroPCS. People gave Total Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 396 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 441 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than Total Wireless. Regarding Product or Service Quality criterion, consumers gave Total Wireless 1.9 stars and it is 78% greater than other in category. MetroPCS however was rated 2 stars and it is 79% greater than other in category.

Total Wireless and MetroPCS Rating Details

Customer service
1.4 (410 reviews)
1.6 (604 reviews)
Reviewer's quote

...Customer service was awful. They were unable to do anything other than look at the order number and the FedEx tracking number that had been generated and parrot back to me the same information I was able to find online. I was told multiple things over a weeks period...

BURT Z

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Website
1.9 (373 reviews)
2 (577 reviews)
Reviewer's quote

:wtf: Full disclosure of device specifications is required before purchase if you want to maintain a good customer relationship! The "issue" I'm complaining about isn't Total Wireless' "fault" except they should put EVERYTHING about a phone & the operating system "for" Total Wireless devices on...

Kathi K

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie
Product or Service Quality
1.9 (373 reviews)
2 (505 reviews)
Reviewer's quote

Total Wireless started out working very well for me back in 2015 but this year they have been throttling my data so bad that I can't even use the ,6 gigabytes that I purchased each month. My phone can only access internet if I use someone else's WIFI.I haven't been able to get the problem...

Darlene B

...I was coming here to switch service from Sprint to Metro. Not today. Maybe you should hire people who can actually do the job & be helpful...

Colleen S

Total Wireless and MetroPCS Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Incompetent tech support
  • Customer service could not resolve their problem
  • Customer service
  • Service
  • Unprofessional service

Total Wireless and MetroPCS Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Total Wireless and MetroPCS Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Total Wireless and MetroPCS Latest Reviews

Recent published reviews

terrible service can't talk to human being

Read all 693 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Total Wireless and MetroPCS Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (136 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)