PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
MetroPCS

Tmobile and MetroPCS Overview

Total reviews
1251
1423
Company responses
0
0
Issues resolved
6
3

Tmobile and MetroPCS Consumer Ratings

Rank
230 out of 1431 in Telecommunications category
142 out of 1431 in Telecommunications category
Customer service
196 in category
No votes
Website
131 in category
No votes
Reliability
169 in category
No votes
Diversity of Products or Services
127 in category
No votes

Tmobile and MetroPCS Rating Details

Customer service
1.4 (350 reviews)
No votes
Reviewer's quote

...I already contacted T-Mobile customer service on July , but they didnt solved my issue. Please help me with this matter. If you have further questions do not hesitate to contact me at 571-524-2920 or 703-200-7024..

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...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Website
2 (313 reviews)
No votes
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Reliability
1.6 (305 reviews)
No votes
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T KNOW HOW MANY RESETS THEY MENTUON A TICKET BUT THEY NOT MENTIONING ME PAYINGY BILL ON TIME FAITHFULLY FOR YEARS AN YET MY ACCOUNT CANT BE ACCREDITED IF IM PAYING $60

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Diversity of Products or Services
2.1 (299 reviews)
No votes
Reviewer's quote

...He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything...

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As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

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Tmobile and MetroPCS Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Service
  • Unprofessional service

Tmobile and MetroPCS Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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Tmobile and MetroPCS Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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Tmobile and MetroPCS Latest Reviews

Recent published reviews
1

Yes there were 3 Tmobille reps one rep was taking care of a customer in a wheelchair, I greeted the store no one...

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1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

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1.8

i purchase a rev plus and once paid i requested to unblock/unlock my phone they wanted 75.00 dollars extra for...

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1

metro is doing everything to get rid of millions of customers.
i have been with metro for 10 years and now they do not le...

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Tmobile and MetroPCS Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (168 reviews)
  • Metropcs Phone Plan (79 reviews)