PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
TMobile
MetroPCS

TMobile and MetroPCS Overview

Total reviews 2022 1503
Company responses 0 0
Issues resolved 21 4

TMobile and MetroPCS Consumer Ratings

Rank
426 out of 2019 in Telecommunications category
283 out of 2019 in Telecommunications category
Customer service
396 in category
305 in category
Product or Service Quality
364 in category
262 in category
Reliability
370 in category
270 in category
Website
329 in category
241 in category

TMobile and MetroPCS Rating Details

Customer service
1.4
(704 reviews)
1.6
(620 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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I just called to MetroPCS customer service to help me to unlock my phone that I have been using for almost a year and they support me immediately sending a code to my phone to unlock it permanent. Thank you..

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Product or Service Quality
1.7
(631 reviews)
2
(523 reviews)
Reviewer's quote

...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

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Just bought a new phone from Metro PCS 3 days ago the service sucks takes long for everything to not load 5G my *** I have to connect to my home Wi-Fi to use the phone I just bought MetroPCS sucks changing my phone service to a different company might as well get a free government phone instead of...

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Reliability
1.6
(628 reviews)
1.8
(555 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Years ago, I signed up for a bundle plan with Metro PCS and Amazon Prime membership. They canceled their agreement and now asking me to accept the new terms. Which are pay the same thing as before to Metro PCS and Pay the full monthly membership fee to Amazon Prime. Not extra services, just pay...

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Website
1.9
(625 reviews)
2
(592 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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...Why on your website does it say if I bought in person I have 7 days if u bought online I have up 2 thirty days. ??? I have only had this phone 4 3 days..

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TMobile and MetroPCS Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • I used to like your company
  • Price
  • Phone promotions
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Service
  • Unprofessional service

TMobile and MetroPCS Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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5

I forget my 8 digit account numberhow must i find it

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TMobile and MetroPCS Most Critical Reviews

Lowest rated reviews
1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

Metro PCS illegally charged my credit card without my permission.I paid my son's phone bill once in Dec of 2014.On...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there wโ€‹ere โ€‹some changes made to my account thoug...

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TMobile and MetroPCS Latest Reviews

Recent published reviews
No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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1.6

Years ago, I signed up for a bundle plan with Metro PCS and Amazon Prime membership. They canceled their agreement and...

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2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

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No votes

My phone is locked can I use IMEI number to unlock it or SIM pin number to unlock it I need my phone for emergency...

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