PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
MetroPCS

Tmobile and MetroPCS Overview

Total reviews
1229
1423
Company responses
0
0
Issues resolved
5
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 194 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tmobile customer support team and MetroPCS customer service.

Tmobile and MetroPCS Consumer Ratings

Rank
219 out of 1946 in Telecommunications category
126 out of 1946 in Telecommunications category
Customer service
186 in category
123 in category
Website
130 in category
125 in category
Reliability
150 in category
89 in category

According to consumer ratings and reviews, MetroPCS ranks 93 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 379 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 442 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than MetroPCS. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 73% greater than other in category. MetroPCS however was rated 1.8 stars and it is 84% greater than other in category.

Tmobile and MetroPCS Rating Details

Customer service
1.4 (338 reviews)
1.6 (604 reviews)
Reviewer's quote

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Website
2 (301 reviews)
2 (577 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie
Reliability
1.6 (295 reviews)
1.8 (540 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T KNOW HOW MANY RESETS THEY MENTUON A TICKET BUT THEY NOT MENTIONING ME PAYINGY BILL ON TIME FAITHFULLY FOR YEARS AN YET MY ACCOUNT CANT BE ACCREDITED IF IM PAYING $60

Jshaunte J

Tmobile and MetroPCS Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Service
  • Unprofessional service

Tmobile and MetroPCS Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Tmobile and MetroPCS Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Tmobile and MetroPCS Latest Reviews

Recent published reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Tmobile and MetroPCS Products and Services

Most reviewed product and services
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)