PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Tmobile

MetroPCS and Tmobile Overview

Total reviews
1423
1231
Company responses
0
0
Issues resolved
3
6

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 192 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and Tmobile customer service.

MetroPCS and Tmobile Consumer Ratings

Rank
128 out of 1908 in Telecommunications category
221 out of 1908 in Telecommunications category
Customer service
125 in category
185 in category
Diversity of Products or Services
121 in category
115 in category
Website
128 in category
132 in category

According to consumer ratings and reviews, MetroPCS ranks 93 points higher in the Telecommunications category than Tmobile. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 446 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Tmobile has a higher rating than MetroPCS. Regarding Website criterion, consumers gave MetroPCS 2 stars and it is 78% greater than other in category. Tmobile however was rated 2 stars and it is 77% greater than other in category.

MetroPCS and Tmobile Rating Details

Customer service
1.6 (604 reviews)
1.4 (340 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W
Diversity of Products or Services
2 (577 reviews)
2.1 (289 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

PissedConsumer1153325

...He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything...

PissedConsumer1546645
Website
2 (577 reviews)
2 (302 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

MetroPCS and Tmobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Customer support
  • Service

MetroPCS and Tmobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

MetroPCS and Tmobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

MetroPCS and Tmobile Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews

MetroPCS and Tmobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)