PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Tmobile

MetroPCS and Tmobile Overview

Total reviews 1418 1262
Company responses 0 0
Issues resolved 3 8

MetroPCS and Tmobile Consumer Ratings

Rank
153 out of 1450 in Telecommunications category
251 out of 1450 in Telecommunications category
Customer service
No votes
196 in category
Diversity of Products or Services
No votes
132 in category
Website
No votes
131 in category
Billing Practices
No votes
163 in category

MetroPCS and Tmobile Rating Details

Customer service
No votes
1.4 (356 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Customer service representative at store # 9207 named Angelica W. was very helpful with an issues concerning adding two user to my existing account. Trying to transfer an account from Sprint to T-Mobile on two occasion, the representatives had difficult time...

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Diversity of Products or Services
No votes
2 (305 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

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...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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Website
No votes
2 (318 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Billing Practices
No votes
1.6 (301 reviews)
Reviewer's quote

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and after I made multiple requests to speak with his supervisor and getting increasingly frustrated, I got the supervisor who straightened things...

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MetroPCS and Tmobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Customer support
  • Service

MetroPCS and Tmobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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MetroPCS and Tmobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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MetroPCS and Tmobile Latest Reviews

Recent published reviews
1.5

IM BEING CHARGED $10 A MONTH FOR INSURANCE THAT HAS AN $100 DEDUCTIBLE ON A PHONE GIVEN SUPPOSEDLY FREE. ALSO PAID $160...

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5

I was blessed with the kindest employee of tmobile ever he gave me a credit for something that happened to me was...

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1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

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1

The T mobile quit working. They can't fix it and it cannot be uninstalled. They are called "experts"but keep giving me...

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MetroPCS and Tmobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (217 reviews)
  • Metropcs Phone Plan (80 reviews)
  • Metropcs Mobile Phone Service (66 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (120 reviews)
  • Tmobile Mobile Phone Service (46 reviews)