PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Tmobile

MetroPCS and Tmobile Overview

Total reviews
1423
1229
Company responses
0
0
Issues resolved
3
5

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 194 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and Tmobile customer service.

MetroPCS and Tmobile Consumer Ratings

Rank
126 out of 1946 in Telecommunications category
220 out of 1946 in Telecommunications category
Customer service
122 in category
186 in category
Website
125 in category
130 in category
Diversity of Products or Services
121 in category
116 in category

According to consumer ratings and reviews, MetroPCS ranks 94 points higher in the Telecommunications category than Tmobile. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 443 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 379 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than Tmobile. Regarding Diversity of Products or Services criterion, consumers gave MetroPCS 2 stars and it is 79% greater than other in category. Tmobile however was rated 2.1 stars and it is 79% greater than other in category.

MetroPCS and Tmobile Rating Details

Customer service
1.6 (604 reviews)
1.4 (338 reviews)
Reviewer's quote

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c
Website
2 (577 reviews)
2 (301 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635
Diversity of Products or Services
2 (577 reviews)
2.1 (289 reviews)
Reviewer's quote

I have been lied to about service coverage areas. 9 out of 10 calls are dropped. I was sold a refurbished phone saying it was new.d data is slow never have 4g speed yet that is theplan i pay for. Customer Support never returns mt calls. How can they get asst with that? Frankiekurtz97@gmail.com...

Frankie K

Contact For further information 702-832-8387. Thank you

Vicktoria

MetroPCS and Tmobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Customer support
  • Service

MetroPCS and Tmobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

MetroPCS and Tmobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

MetroPCS and Tmobile Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews

MetroPCS and Tmobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)