PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metromile and Safeco Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metromile
Safeco Insurance

Metromile and Safeco Insurance Overview

Total reviews
41
344
Company responses
0
0
Issues resolved
0
2

Metromile and Safeco Insurance Consumer Ratings

Rank
27 out of 1067 in Insurance category
200 out of 1067 in Insurance category
Customer service
23 in category
189 in category
Reliability
23 in category
113 in category
Product or Service Quality
24 in category
138 in category
Price Affordability
21 in category
169 in category

Metromile and Safeco Insurance Rating Details

Customer service
2.8 (16 reviews)
1.2 (121 reviews)
Reviewer's quote

..." I have been waiting for days for an agent to call me back! I also, sent in email requests and NO one has gotten back to me! WTF? *** customer service..

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...Despicable customer service..

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Reliability
2.2 (13 reviews)
1.3 (78 reviews)
Reviewer's quote

Quick, and efficient what else can you ask for.

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THEY KEEP GOING UP ON RATES AND WHEN YOU CANCEL, THEY BILL YOU ANYWAY, SAYING THAT YOU DIDN'T CANCEL. They continue to bill you because you took your payment information out of the system and can't just TAKE IT. They refused to cancel sending you to a credit collection agency! They refused the only...

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Product or Service Quality
3 (12 reviews)
1.4 (104 reviews)
Reviewer's quote

...AND THAT THEY WERE MORE THAN WELCOME TO COME TO MY PROPERTY TO TAKE THE MEASUREMENTS OF THE BOAT AND TRAILER, AND THAEY WERE WELOCME TO GO TO THE DEALERSHIP SERVICE CENTER TO GET THE PHOTOS AND MEASUREMENTS FROM THE DAMAGE ON MY HUMMER, HE THEN STATED THEY BOTH HAD TO BE ON MY PROPERTY AT THE SAME TIME. I MADE THIS HAPPEN AND HE HAD THE NERVES TO SEND ME...

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...exist, save for that first copy of my claim file I received before Kent Stiles and the Safeco Clalims Department, with the assistance of the Presidential Service Team, blocked all eyes from viewing my file as they doctored it to conform to their new narrative of repair sans rebuild. I was made to know that I should be grateful that I had a brand new house by Nahal Mazandarani, the field adjuster who brought Vince Paglia to my house during the packout. It had been determined that repairs could not be done to the single room...

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Price Affordability
3.4 (12 reviews)
1.7 (75 reviews)
Reviewer's quote

what is a branded title? Metromile is trying to shuffle me over to Coverhound who is just offering the higher price rate. Ineligible Vehicles Found Sorry, because of underwriting guidelines we are unable to offer you a policy for the following vehicle: 2002 Lexus IS 300 This vehicle has been: 1) A...

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...I found another insurance that was 2 1/2 times lower than their price. Then when I call to cancel, the rep states well you want us to do another policy. No I do not want another policy...

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Metromile and Safeco Insurance Pros and Cons

Pros
  • Reasonable insurance rates
  • Nightmare
  • N o t h i n g
  • Other transactions with safeco
Cons
  • Company does not get back to you via email
  • Plugin does not work and no one picks up the phone to help
  • On-boarding
  • Customer service
  • No customer service
  • Bad business practices

Metromile and Safeco Insurance Most Positive Reviews

Top rated reviews
5

great experience, he didnt try to get off the phone and move to the next caller.

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5

My car was damaged from an out of state driver. Lucky for me they left their contact number. After contacting the...

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5

Office was closed
I would like to cancell my plolicy please.
Now i have an active policy starting 07/30/2018 at 12:00am
My...

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5

DUE TO SEVERAL DAYS OF NON-STOP IN TEXAS, WATER STARTED TO LEAK IN THE BEDROOM TO THE POINT I HAD TO PLACE A BUCKET IN...

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Metromile and Safeco Insurance Most Critical Reviews

Lowest rated reviews
1

Just got my Metromile plugin for the car.
It's not working!!
It has not been working. I get emails from the company saying...

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1

I purchased a truck to pull my boat back in June 2014. I got a phenomenal deal on a 3500 Dodge Ram and could not pass...

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1

If your policy cancel you have to pay the full balance just to reinstate it. That’s beyond dumb

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1

Wow. I just received an unbelievable call from probably the worst Safeco agent ever. I had an accident more than 3...

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Metromile and Safeco Insurance Latest Reviews

Recent published reviews
5

Quick, and efficient what else can you ask for.

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1.2

THEY KEEP GOING UP ON RATES AND WHEN YOU CANCEL, THEY BILL YOU ANYWAY, SAYING THAT YOU DIDN'T CANCEL. They continue to...

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1

I HAVE BEEN BACK AND FORTH WITH THIS AGENT , AS HE IS INSISTANT ON CONSTANTLY INVESTIGATING ME FOR CAUSING DAMAGE TO MY...

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1

The adjuster is authorizing payments to friends of his who contract work from the company but would not pay the subcontr...

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Metromile and Safeco Insurance Products and Services

Most reviewed product and services
  • Metromile Auto Insurance (10 reviews)
  • Safeco Insurance Auto Insurance (72 reviews)
  • Safeco Insurance Claim (55 reviews)
  • Safeco Insurance Auto Claim (45 reviews)