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Metra

Transport
  • 1 ISSUES RESOLVED
  • 191 TOTAL REVIEWS
  • $1K CLAIMED LOSSES
  • $77 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Seats are comfortable 1

Customers don't like

  • Company does not take responsibility for its mistakes3
  • Conductors did not announce stops when pa was not functioning2
  • Price keeps going up but no service improvements2
  • That the trains break down too much2
  • Utter lack of meaningful communication related to delays2
Delete
  • 0 ISSUES RESOLVED
  • 20 TOTAL REVIEWS
  • $430 CLAIMED LOSSES
  • $108 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Number of Destinations
  • Eventually getting to my destination 1

Customers don't like

  • Customer support supervisor was rude1
  • Dealing with bandits1
  • Dealing with customer service1
  • Having to buy a second ticket to not fix the issue1
  • No contact for the refund department1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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