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Metlife

Insurance
  • 0 ISSUES RESOLVED
  • 273 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $15.5K AVERAGE LOSS
1.3
Customer service
Reliability
Website
Staff
Diversity of Products or Services
  • Operators who have been helpful 2
  • Response to accident 1
  • No one 1

Customers don't like

  • Customer service14
  • Not trustworthy3
  • Being passed back and forth with no resolution3
  • Your company does not pay claims2
  • Prejudice against those with mental illness2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1050 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Reliability
Website
Staff
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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