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Metlife

Insurance
  • 0 ISSUES RESOLVED
  • 238 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $16.4K AVERAGE LOSS
1.4
Customer service
Reliability
Website
Diversity of Products or Services
Staff
  • Operators who have been helpful 2

Customers don't like

  • Customer service12
  • Being passed back and forth with no resolution5
  • Not trustworthy5
  • Creation a serious problem due to lack of compency4
  • Lack of customer service4
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 910 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Reliability
Website
Diversity of Products or Services
Staff
  • How usaa used to operate and care for its members 5
  • Horrible lying thieves 4
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service18
  • Customer service14
  • Being treated like a criminal12
  • Complete lack of customer service6
  • Incompetent employees6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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