PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental

United Concordia Dental and Metlife Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 314 reviews. It is 152 reviews more than United Concordia Dental received since Oct 22, 2011.

United Concordia Dental and Metlife Consumer Ratings

106 out of 429 in Dentistry category
218 out of 1479 in Insurance category
Customer service
69 in category
188 in category
80 in category
176 in category
Diversity of Products or Services
85 in category
154 in category

United Concordia Dental and Metlife Rating Details

Customer service
1.2 (78 reviews)
1.2 (91 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

LaDonna S

Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...

1.2 (69 reviews)
1.3 (65 reviews)
Reviewer's quote

...I can't afford my staff to spend hours trying to get the claims paid. I HATE UC to my back teeth!!!..


On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase.On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K
Diversity of Products or Services
1.3 (63 reviews)
1.5 (53 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

Michael C

MetLife then requested my Cardiologist to provide a comprehensive report, on services provided, actions being taken and future plan of care. MetLife already received a third of this information and this information would have been provided prior to the next report needed for me to continue...

Stephen M

United Concordia Dental and Metlife Pros and Cons

  • Online verification
  • Nada
  • How they acted years past
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Customer service
  • Delay delay
  • Not trustworthy

United Concordia Dental and Metlife Most Positive Reviews

Top rated reviews

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...


Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

United Concordia Dental and Metlife Most Critical Reviews

Lowest rated reviews

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...


Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

United Concordia Dental and Metlife Latest Reviews

Recent published reviews

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

Read all 162 reviews

their agents overcharge by a bundle of money. I cancelled house insurance and cant get a site for cancelling the...

Read all 314 reviews

United Concordia Dental and Metlife Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (79 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Customer Care (9 reviews)
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)