PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Concordia Dental and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Concordia Dental
Metlife

United Concordia Dental and Metlife Overview

Total reviews 160 334
Company responses 0 0
Issues resolved 0 1

United Concordia Dental and Metlife Consumer Ratings

Rank
117 out of 409 in Dentistry category
237 out of 1097 in Insurance category
Customer service
73 in category
207 in category
Diversity of Products or Services
93 in category
170 in category
Reliability
70 in category
166 in category
Website
94 in category
189 in category

United Concordia Dental and Metlife Rating Details

Customer service
1.2 (78 reviews)
1.2 (99 reviews)
Reviewer's quote

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

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Metlife is terrible, they are a bunch of incompetents' horrible customer service..

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Diversity of Products or Services
1.3 (63 reviews)
1.5 (60 reviews)
Reviewer's quote

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

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MetLife then requested my Cardiologist to provide a comprehensive report, on services provided, actions being taken and future plan of care. MetLife already received a third of this information and this information would have been provided prior to the next report needed for me to continue...

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Reliability
1.1 (60 reviews)
1.1 (78 reviews)
Reviewer's quote

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia looking for reasons not to pay a claim and switched to another company. The last incident was comical in that I had a procedure (a veneer) and submitted a claim but United Concordia...

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I was trying to seek care from an accident. They ran me around in circles and said they wouldn't pay the bill. Even set a specialist that works likely just to deny claims instead of getting a diagnosis lined up.

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Website
1.5 (59 reviews)
1.5 (71 reviews)
Reviewer's quote

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

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Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

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United Concordia Dental and Metlife Pros and Cons

Pros
  • Online verification
  • Nada
  • How they acted years past
  • Operators who have been helpful
  • No one
  • When we had an advisor
Cons
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims
  • Customer service
  • Delay delay
  • Your company does not pay claims

United Concordia Dental and Metlife Most Positive Reviews

Top rated reviews
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

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5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

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No votes
5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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United Concordia Dental and Metlife Most Critical Reviews

Lowest rated reviews
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

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1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

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1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

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1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

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United Concordia Dental and Metlife Latest Reviews

Recent published reviews
2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

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No votes

I was cut off by metlife. They claim I did not see an MD. I claim they did not tell me I would stop receiving benefits.

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No votes

There are no surgeons who will take this insurance. My boys need their wisdom teeth out. We are are a gold star family....

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1.7

I was trying to seek care from an accident. They ran me around in circles and said they wouldn't pay the bill. Even set...

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United Concordia Dental and Metlife Products and Services

Most reviewed product and services
  • United Concordia Dental Dental Insurance (77 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Claim (4 reviews)
  • Metlife Life Insurance (51 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)