PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and United Concordia Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metlife
United Concordia Dental

Metlife and United Concordia Dental Overview

Total reviews 396 192
Company responses 0 0
Issues resolved 3 0

Metlife and United Concordia Dental Consumer Ratings

Rank
378 out of 1822 in Insurance category
449 out of 1822 in Insurance category
Customer service
322 in category
357 in category
Reliability
296 in category
322 in category
Website
339 in category
337 in category
Product or Service Quality
341 in category
362 in category

Metlife and United Concordia Dental Rating Details

Customer service
1.2
(134 reviews)
1.1
(101 reviews)
Reviewer's quote

...I tried contacting customer service but got an overseas operator with a limited command of English. I did this three times and got no response. I could not get past this person...

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...I spoke with customer service on the phone today they were not helpful at all. They state that my x-rays were reviewed and the procedure is not necessary..

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Reliability
1.2
(110 reviews)
1.1
(78 reviews)
Reviewer's quote

Unethical business practices. I've had two MetLife whole life insurance policies for many years; premiums have always been on autopay. Recently learned that MetLife is no longer in the whole life business. Customer service phone # is a bogus. Unable reach anyone re these policies.

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Through my husbands military service we had dental insurance through United Concordia. While stationed in Germany, I went in to one of the chosen dentists I was allowed to go to through United Concordia for a routine cleaning and the dentist ended up doing multiple fillings, all of those fillings...

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Website
1.5
(102 reviews)
1.5
(76 reviews)
Reviewer's quote

...The usual and customary for each state is not given on their website. There is always a lot of noise in the background. The customer service is zero...

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On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

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Product or Service Quality
1.2
(100 reviews)
1.1
(82 reviews)
Reviewer's quote

...And now it UNDERSTOOD REVIEW for 2 weeks??? COME ON DO BETTER!!! We pay for this insurance and we as customers deserve better service. When you call all you get is someone that puts you on hold until they hang up on you after holding for hrs...

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...Even asked customer service to help find one, and no avail. So I drove 3 hours away for a root canal, only to arrive and be told that insurance declined services. I finally found a local office who would take me and UC covered only $400 of a $2000 bill...

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Metlife and United Concordia Dental Pros and Cons

Pros
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Online verification
  • Will pay for least expensive dental work
  • Network
Cons
  • Customer service
  • Not reliable
  • Delay delay
  • Poor handling of a service claim
  • Denied legitimate claims
  • Dont pay claims

Metlife and United Concordia Dental Most Positive Reviews

Top rated reviews
5

I have serios brain injury. Metlife canceled my disability without my knowledge, lies that doctors did not complete non...

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4

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

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5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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3.1

United concordia allows dentists to rip off the insured. I think some procedures should require pre-authorization just...

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Metlife and United Concordia Dental Most Critical Reviews

Lowest rated reviews
1

My car was parked on the side of the road ... legally... and one of met life's insured hit my car and totalled it it's...

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1

I had to submit claim multiple times.say they did not receive claim now they are doing it to my wife

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1

I've had a METLIFE whole-life insurance policy since 1974. I've always paid the premium by check in the mail. I used...

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1

Through my husbands military service we had dental insurance through United Concordia. While stationed in Germany, I...

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Metlife and United Concordia Dental Latest Reviews

Recent published reviews
1

Unethical business practices. I've had two MetLife whole life insurance policies for many years; premiums have always...

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No votes

Si me cambiรฉ de domicilio y ahรญ pienso se me extraviรณ y necesito mi aseguranza porque tengo que aser mi cita dental

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1

I was approved for disabilty in October. Then on 11/28 they said they sent payment. It was to wrong bank, wrong...

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1

Be forewarned that United Concordia (UCCI) has by far the lowest range of what it will pay for a given dental procedure...

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