PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and United Concordia Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metlife
United Concordia Dental

Metlife and United Concordia Dental Overview

Total reviews 335 161
Company responses 0 0
Issues resolved 1 0

Metlife and United Concordia Dental Consumer Ratings

Rank
240 out of 997 in Insurance category
118 out of 378 in Dentistry category
Customer service
No votes
72 in category
Reliability
No votes
69 in category
Website
No votes
93 in category
Diversity of Products or Services
No votes
91 in category

Metlife and United Concordia Dental Rating Details

Customer service
No votes
1.2 (79 reviews)
Reviewer's quote

Each phone call requires at least 30 minutes to get through the gatekeepers of customer service - a 'round the world extravaganza of foreign call centers - to get to someone who may or may not help you. I was transferred at least 6 times on the two long calls and had to repeat the whole story each...

Read full review

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

Read full review
Reliability
No votes
1.1 (61 reviews)
Reviewer's quote

I was trying to seek care from an accident. They ran me around in circles and said they wouldn't pay the bill. Even set a specialist that works likely just to deny claims instead of getting a diagnosis lined up.

Read full review

I had the high option plan with United Concordia 2014 ****. Great Expressions is a part of United Concordia's network. When I was going to get a couple of crowns at the top and a new partial. The dentist said since I had great insurance, I should get fixed teeth at the top. They said I would pay...

Read full review
Website
No votes
1.6 (60 reviews)
Reviewer's quote

Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

Read full review

On the website I found a letter also dated October 2017 that stated me, or my family member's, coverage will end on July 31, 2017 (over 2 months prior to the letter's date!) due to a reported change in eligibility. When re-instating with customer service, who was "sorry for the delayed...

Read full review
Diversity of Products or Services
No votes
1.3 (64 reviews)
Reviewer's quote

MetLife then requested my Cardiologist to provide a comprehensive report, on services provided, actions being taken and future plan of care. MetLife already received a third of this information and this information would have been provided prior to the next report needed for me to continue...

Read full review

They say they pay 80% out of network and 100% for a lot of services. That's all find and dandy, then in the fine print they say it is that percentage of "allowable costs" which what is considered as allowable is paltry and way below what is typical for any dentist outside of Mexico. Two cleanings...

Read full review

Metlife and United Concordia Dental Pros and Cons

Pros
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Online verification
  • Will pay for least expensive dental work
  • Nada
Cons
  • Customer service
  • Delay delay
  • Your company does not pay claims
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims

Metlife and United Concordia Dental Most Positive Reviews

Top rated reviews
5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

Read full review
3.5

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

Read full review
5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

Read full review
No votes

Metlife and United Concordia Dental Most Critical Reviews

Lowest rated reviews
1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

Read full review
1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

Read full review
1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

Read full review
1

Denied claims because UC said I had periodontal disease. My dentist
said my gums were perfectly normal for a man my age....

Read full review

Metlife and United Concordia Dental Latest Reviews

Recent published reviews
1.7

My father worked for Met for 40 years. I've always had Metropolitan Insurance. I've had homes insured with Met for 25...

Read full review
2.2

I had the high option plan with United Concordia 2014 ****. Great Expressions is a part of United Concordia's network....

Read full review
No votes

I was cut off by metlife. They claim I did not see an MD. I claim they did not tell me I would stop receiving benefits.

Read full review
2

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

Read full review

Metlife and United Concordia Dental Products and Services

Most reviewed product and services
  • Metlife Life Insurance (51 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • United Concordia Dental Dental Insurance (77 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Claim (4 reviews)