PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and United Concordia Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metlife
United Concordia Dental

Metlife and United Concordia Dental Overview

Total reviews
314
162
Company responses
0
0
Issues resolved
1
0

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 314 reviews. It is 152 reviews more than United Concordia Dental received since Oct 22, 2011.

Metlife and United Concordia Dental Consumer Ratings

Rank
220 out of 1482 in Insurance category
106 out of 429 in Dentistry category
Customer service
186 in category
70 in category
Reliability
145 in category
67 in category
Staff
172 in category
81 in category

Metlife and United Concordia Dental Rating Details

Customer service
1.2 (91 reviews)
1.2 (78 reviews)
Reviewer's quote

Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...

PissedConsumer1564871

...When I called UC customer service, the claim was again denied even though the dentist only uses the composite filling (as that is what is beat for the patient)!!! Be very careful of what dental procedures you choose to have completed with this company!..

LaDonna S
Reliability
1.1 (69 reviews)
1.1 (60 reviews)
Reviewer's quote

My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment

PissedConsumer1705372

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia looking for reasons not to pay a claim and switched to another company. The last incident was comical in that I had a procedure (a veneer) and submitted a claim but United Concordia...

Tarah
Staff
1.3 (65 reviews)
1.2 (69 reviews)
Reviewer's quote

On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase.On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K

...I can't afford my staff to spend hours trying to get the claims paid. I HATE UC to my back teeth!!!..

Latresha

Metlife and United Concordia Dental Pros and Cons

Pros
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Online verification
  • Nada
  • How they acted years past
Cons
  • Customer service
  • Delay delay
  • Not trustworthy
  • Denied legitimate claims
  • Poor handling of a service claim
  • Dont pay claims

Metlife and United Concordia Dental Most Positive Reviews

Top rated reviews
5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

3.2

National Guard member here and Ive been using this service for 3 years. I have my billing set up on auto payment to...

Metlife and United Concordia Dental Most Critical Reviews

Lowest rated reviews
1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

1

Latest rejected dental claim: I need 2 crowns molars, and have insurance through my employer with Concordia and through...

Metlife and United Concordia Dental Latest Reviews

Recent published reviews

their agents overcharge by a bundle of money. I cancelled house insurance and cant get a site for cancelling the...

Read all 314 reviews
1.8

I am a recently retired federal employee living overseas, after over 5 years I had had enough of United Concordia...

Read all 162 reviews

Metlife and United Concordia Dental Products and Services

Most reviewed product and services
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • United Concordia Dental Dental Insurance (79 reviews)
  • United Concordia Dental Medical Claim (47 reviews)
  • United Concordia Dental Customer Care (9 reviews)