PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primerica and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has Verified Representatives
2.7
Metlife

Metlife

1.3
Primerica
Metlife

Primerica and Metlife Overview

Total reviews 326 330
Company responses 124 0
Issues resolved 4 1

Primerica and Metlife Consumer Ratings

Rank
112 out of 1883 in Financial Services category
229 out of 1079 in Insurance category
Customer service
112 in category
202 in category
Diversity of Products or Services
123 in category
167 in category
Reliability
63 in category
162 in category
Website
132 in category
188 in category

Primerica and Metlife Rating Details

Customer service
2.3 (73 reviews)
1.2 (97 reviews)
Reviewer's quote

...my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for whatever amount no check was in there I called customer service and the lady told me that the letter was wrong and was told to let customers know that it would take 20 days after you cancellation, they should...

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...VERY POOR Customer Service. How long will it take them to send check??? Sincerely, James D. Webb of Herrin, IL..

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Diversity of Products or Services
2.4 (65 reviews)
1.5 (59 reviews)
Reviewer's quote

And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

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MetLife then requested my Cardiologist to provide a comprehensive report, on services provided, actions being taken and future plan of care. MetLife already received a third of this information and this information would have been provided prior to the next report needed for me to continue...

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Reliability
2.4 (63 reviews)
1.1 (76 reviews)
Reviewer's quote

I would like get A copy of my contract

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I had a temporary disability for eighteen years through my city job. The city switched to MetLife in 2018. I had to be out of work due to being attacked by a client. Subsequently, I suffer from PTSD, depression, anxiety, and physical pain. I am on numerous medications. I go to physical therapy, I...

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Website
2.3 (63 reviews)
1.5 (69 reviews)
Reviewer's quote

you pay for your license $99 and $25 per month for the mulitmillion dollar business website with every piece of info youll need to help others. This business is only for those who really care about others, if you want to become rich of the sweat of others go ahead, if you want help other become...

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Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

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Primerica and Metlife Pros and Cons

Pros
  • I made on time monthly payments
  • Getting financial education
  • I made on scheduled payments
  • Operators who have been helpful
  • No one
  • When we had an advisor
Cons
  • Broken promises
  • Rude and arrogant accusatory representatitve
  • Fraud
  • Customer service
  • Delay delay
  • Your company does not pay claims

Primerica and Metlife Most Positive Reviews

Top rated reviews
5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

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5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

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5

I absolutely love Primerica. I love my RVP. I love my earning potential. I love what Primerica does for people. Im 24...

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5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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Primerica and Metlife Most Critical Reviews

Lowest rated reviews
1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

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1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

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1

I am sorry, I aloud my family to leave their old insurance, to join Prime American Insurance company, we had no...

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1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

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Primerica and Metlife Latest Reviews

Recent published reviews
1

I cancelled my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for...

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1.3

I had a temporary disability for eighteen years through my city job. The city switched to MetLife in 2018. I had to be...

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No votes

I would like to cancel my policy I told the agent to cancel two months ago

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1

Worse customer service I have ever seen.Been on phone four times holding for a total of 1 hour and 30 minutes.Left call...

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Primerica and Metlife Products and Services

Most reviewed product and services
  • Primerica Life Insurance (65 reviews)
  • Primerica Customer Care (20 reviews)
  • Primerica Life Policy Claim (4 reviews)
  • Metlife Life Insurance (51 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)