PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Metal Unlimited as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Metal Unlimited
Has Verified Representatives
2.8
The Bradford Exchange
Metal Unlimited

The Bradford Exchange and Metal Unlimited Overview

Total reviews 1502 235
Company responses 0 158
Issues resolved 10 3

The Bradford Exchange and Metal Unlimited Consumer Ratings

Rank
108 out of 844 in Jewelry and Accessories category
113 out of 1477 in Furniture and Decor category
Customer service
84 in category
217 in category
Website
125 in category
179 in category
Price Affordability
135 in category
211 in category
Delivery Service
85 in category
356 in category

The Bradford Exchange and Metal Unlimited Rating Details

Customer service
1.7 (504 reviews)
1.5 (120 reviews)
Reviewer's quote

...All thought the person I talked to at Customer Service told me it was for one year. My topper was up for 3 weeks last year and 3 weeks this year. That means I spent $4...

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I never received a response so I called into their customer service and got the address updated and the girl advised me she'd check with the designer because of how long I had been waiting. Today I get an email stating I needed to pay $310 for the sign because their website had a glitch or they...

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Website
2.3 (444 reviews)
2.6 (20 reviews)
Reviewer's quote

Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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I was having trouble using my Group On on Metal Unlimited website. The service dept has been very helpful and quick response to help resolve my problem..

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Price Affordability
2.3 (420 reviews)
2.6 (98 reviews)
Reviewer's quote

...I am trying to figure out how you justify the outrageous price, especially when you have already had numerous complaints about the cost of this item. If the tree and each shipment of figurines were $ 35. 00 each instead of 75...

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They asked for more details on my order. I emailed them but have not heard anything more about my order.

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Delivery Service
2.1 (414 reviews)
1.4 (21 reviews)
Reviewer's quote

I sent an email to the customer service department on/or about 1/6/2021 and sending the copy of the tracking parcel showing they received it. NO REPLY 1/11/2021 - With no refund in my account I called the "customer service". The man on the phone told me that I was tracking the wrong # and they had...

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...please get back to me, you have a mix up in your customer service..

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The Bradford Exchange and Metal Unlimited Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Products on website
  • Sale price at christmas
  • Product is well made
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Horrible customer service
  • Didnt get what i ordered and paid for
  • That we never received our product

The Bradford Exchange and Metal Unlimited Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

I wish I read these reviews before placing my order. I placed my order Feb 18th with a note stating that I needed this b...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

Thus is my 4th order and I had it delivered to someone else. They sent me a picture and they loved it. I am so glad I...

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The Bradford Exchange and Metal Unlimited Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-**** for a refund. Options are in...

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1

I ordered 2 metal signs. When I placed the order, the event I needed them for was 12 weeks away. Their website indicat...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I placed an order 27 Nov for 9 plaques. By 15 Dec, i still hadnt heard anything so i sent an email. Got an automated...

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The Bradford Exchange and Metal Unlimited Latest Reviews

Recent published reviews
No votes

Contacted customer service. They are supposedly sending another return shipping label. 5 to 9 business day's. I will...

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4.6

I was having trouble using my Group On on Metal Unlimited website. The service dept has been very helpful and quick...

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3.2

Will wait and see if l get another bill labeled Past Due!
Until then hold any shipments to my address.

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No votes

I would like to say Metal Unlimited said the can help me... I will keep you posted. Looks like they have a wonderful...

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The Bradford Exchange and Metal Unlimited Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (195 reviews)
  • The Bradford Exchange Ring (133 reviews)
  • The Bradford Exchange Check (29 reviews)
  • Metal Unlimited Shipping Service (104 reviews)
  • Metal Unlimited Sign (28 reviews)
  • Metal Unlimited Clock (2 reviews)