PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Metal Unlimited as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Metal Unlimited

The Bradford Exchange and Metal Unlimited Overview

Total reviews
1120
183
Company responses
0
8
Issues resolved
9
3

The Bradford Exchange was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 1120 reviews. It is 937 reviews more than Metal Unlimited received since Sep 12, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Metal Unlimited customer support team than with The Bradford Exchange customer service.

The Bradford Exchange and Metal Unlimited Consumer Ratings

Rank
114 out of 996 in Jewelry and Accessories category
9 out of 154 in Arts and Fine Arts category
Customer service
79 in category
10 in category
Price Affordability
134 in category
10 in category
Product or Service Quality
79 in category
9 in category

The Bradford Exchange and Metal Unlimited Rating Details

Customer service
1.7 (356 reviews)
1.4 (95 reviews)
Reviewer's quote

...If you lose any order info good luck retrieving it from these guys! If I could give it a negative rating on customer service I would..

Wiley L

...I had to make contact through automated customer service messages on Facebook. This made communication take longer and the replies I eventually received pretty much stated, "oh well. " One item arrived a month late and bent, they said, "oh well, that happens...

PissedConsumer1771505
Price Affordability
2.3 (295 reviews)
2.5 (74 reviews)
Reviewer's quote

...(11 so far, to be exact) 1971 - 1999 And the VERY Disappointing Thing is that NONE of them are Worth The Cost Of Shipping and Purchase Price (Over 50 Dollars EACH). The worth runs from $1. 25 for the Susan B...

Rev. G

Order incomplete. Brass cap nut missing from assembly packet. Please mail me a brass cap nut to fit my order ofPersonalized Metal Clock, MU-C02511.5-BLK ASAP.

Marquetta
Product or Service Quality
2.1 (286 reviews)
1.8 (74 reviews)
Reviewer's quote

After talking with customer service, twice, and numerous emails back and forth it was explained to me that if payment is received against the account they have the option to use those funds to credit outstanding invoices. In my case they found something back in 1998, over 20 years old. That was for...

Gerry G

...Just terrible service!metal..

Amy F

The Bradford Exchange and Metal Unlimited Pros and Cons

Pros
  • Unique items
  • Product
  • Pretty products
  • Products on website
  • Product is well made
  • Sale price at christmas
Cons
  • Customer service
  • Customer service follow up
  • Customer service attitude
  • That we never received our product
  • Didnt get what i ordered and paid for
  • Customer service

The Bradford Exchange and Metal Unlimited Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

5

I wish I read these reviews before placing my order. I placed my order Feb 18th with a note stating that I needed this b...

The Bradford Exchange and Metal Unlimited Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

1

I ordered 2 metal signs. When I placed the order, the event I needed them for was 12 weeks away. Their website indicat...

The Bradford Exchange and Metal Unlimited Latest Reviews

Recent published reviews
3.2

they lost my order until I gave them my copy of the order number then they finally shipped it. It still hasn't shown on...

Read all 1120 reviews
2.7

I understand at this point that there was a timing issue for this company during the holiday. My opinion is that the...

Read all 183 reviews

The Bradford Exchange and Metal Unlimited Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (176 reviews)
  • The Bradford Exchange Ring (126 reviews)
  • The Bradford Exchange Customer Care (115 reviews)
  • Metal Unlimited Shipping Service (104 reviews)
  • Metal Unlimited Sign (25 reviews)
  • Metal Unlimited Customer Care (19 reviews)