PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Metal Unlimited as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Metal Unlimited

The Bradford Exchange and Metal Unlimited Overview

Total reviews 1439 211
Company responses 0 153
Issues resolved 10 3

The Bradford Exchange and Metal Unlimited Consumer Ratings

Rank
105 out of 856 in Jewelry and Accessories category
7 out of 129 in Arts and Fine Arts category
Customer service
73 in category
No votes
Price Affordability
125 in category
No votes
Product or Service Quality
68 in category
No votes
Diversity of Products or Services
97 in category
No votes

The Bradford Exchange and Metal Unlimited Rating Details

Customer service
1.7 (473 reviews)
No votes
Reviewer's quote

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

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I never received a response so I called into their customer service and got the address updated and the girl advised me she'd check with the designer because of how long I had been waiting. Today I get an email stating I needed to pay $310 for the sign because their website had a glitch or they...

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Price Affordability
2.3 (392 reviews)
No votes
Reviewer's quote

Value for $$ Dollar for Dollar Is 4-5 Times asking Price Anywhere else...

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I saw Metal Unlimited add online. Thought it would be a great personalized birthday gift for my brother. I ordered it July 30th and the amount was taken out of my account on the same day. I was sure that it meant my delivery order was in production. I noticed that there was missing info on how long...

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Product or Service Quality
2.2 (383 reviews)
No votes
Reviewer's quote

...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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Metal Unlimited emailed a request for me to send a photo of the product and the packing slip. They recognized the error and apologized. They said they are sending a replacement as soon as possible...

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Diversity of Products or Services
2.5 (357 reviews)
No votes
Reviewer's quote

We thought their products were special and limited editions; we received cheap CHINESE JUNK! Will NEVER buy from them again!..

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Nice products and quality but absolutely horrible customer service..

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The Bradford Exchange and Metal Unlimited Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Products on website
  • Sale price at christmas
  • Product is well made
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Horrible customer service
  • That we never received our product
  • Didnt get what i ordered and paid for

The Bradford Exchange and Metal Unlimited Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

I wish I read these reviews before placing my order. I placed my order Feb 18th with a note stating that I needed this b...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

Thus is my 4th order and I had it delivered to someone else. They sent me a picture and they loved it. I am so glad I...

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The Bradford Exchange and Metal Unlimited Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-**** for a refund. Options are in...

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1

I ordered 2 metal signs. When I placed the order, the event I needed them for was 12 weeks away. Their website indicat...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I placed an order 27 Nov for 9 plaques. By 15 Dec, i still hadnt heard anything so i sent an email. Got an automated...

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The Bradford Exchange and Metal Unlimited Latest Reviews

Recent published reviews
No votes

To: pissedconsumer.com
Thank you for your response to this concern, however, let me be clear about this:
1. I am not a pis...

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1

Their website allowed me to purchase a sign showing it was free with $8.49 shipping and they are not honoring my...

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1

I call because I ordered a ring for my wife a couple of years ago. They sent me the ring and the names weren't right on...

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1.8

I saw Metal Unlimited add online. Thought it would be a great personalized birthday gift for my brother. I ordered it...

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The Bradford Exchange and Metal Unlimited Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (133 reviews)
  • The Bradford Exchange Check (29 reviews)
  • Metal Unlimited Shipping Service (103 reviews)
  • Metal Unlimited Sign (28 reviews)
  • Metal Unlimited Clock (2 reviews)