PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tidy and Merry Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tidy
Merry Maids

Tidy and Merry Maids Overview

Total reviews
152
74
Company responses
0
0
Issues resolved
1
0

Tidy and Merry Maids Consumer Ratings

Rank
74 out of 483 in Cleaning Services category
46 out of 483 in Cleaning Services category
Customer service
50 in category
37 in category
Reliability
43 in category
26 in category
Website
52 in category
36 in category
Product or Service Quality
48 in category
35 in category

Tidy and Merry Maids Rating Details

Customer service
1.2 (72 reviews)
1.6 (34 reviews)
Reviewer's quote

Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

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...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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Reliability
1.2 (66 reviews)
2 (29 reviews)
Reviewer's quote

Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of charging credit cards in advance for services and will not reverse over charges or charges in error. I keep getting the same email loop. quite frustrating. I'm only out $122 dollars...

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I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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Website
1.8 (63 reviews)
2.1 (28 reviews)
Reviewer's quote

It’s hilarious how their website only shows 5 star reviews they most likely paid for or wrote themselves. They treat the cleaners terrible and the clients, they purposely make it so you barely make any money because they control our schedule and give you impossible demands. You can never talk to a...

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I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.....

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Product or Service Quality
1.2 (61 reviews)
1.7 (26 reviews)
Reviewer's quote

...Was excited about this cleaning company but did think it was odd that they charged me $90 before the service took place but let it slide. One "Nicole" came to my house and clean she was dressed very unprofessional and appeared under the influence of marijuana...

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Until I inquired if it was an added service bc after months of no attention ( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot spots not to miss ( ie; bed headboard dusted, hallway vent dusted, dirt & dead bugs under son’s window floor,...

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Tidy and Merry Maids Pros and Cons

Pros
  • Nice marketing
  • No pros
  • User friendly app
  • Juanita and justine
  • Hire anyone
Cons
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning

Tidy and Merry Maids Most Positive Reviews

Top rated reviews
5

There were a list of things that I needed and I accept the terms & conditions.

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5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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Tidy and Merry Maids Most Critical Reviews

Lowest rated reviews
1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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Tidy and Merry Maids Latest Reviews

Recent published reviews
No votes

Promised discount charged 57.00
Requesting refund. No call no show

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No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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1.6

I have a small apartment. Was excited about this cleaning company but did think it was odd that they charged me $90...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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Tidy and Merry Maids Products and Services

Most reviewed product and services
  • Tidy Customer Care (39 reviews)
  • Tidy House Cleaning Service (30 reviews)
  • Tidy Cleaning Service (27 reviews)
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)