PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and Tidy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
Tidy

Merry Maids and Tidy Overview

Total reviews 75 156
Company responses 0 0
Issues resolved 0 1

Merry Maids and Tidy Consumer Ratings

Rank
46 out of 493 in Cleaning Services category
75 out of 493 in Cleaning Services category
Customer service
37 in category
50 in category
Reliability
26 in category
44 in category
Website
38 in category
51 in category
Product or Service Quality
36 in category
48 in category

Merry Maids and Tidy Rating Details

Customer service
1.6 (34 reviews)
1.2 (77 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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My apartment looked almost untouched when I returned, I was so disappointed! And reaching out to customer service was more frustrating than the cleaning service itself. I went back and forth over email with a lady for days (because the do not offer phone service and refused to get on a call with me...

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Reliability
2 (29 reviews)
1.2 (71 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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My double billing was never addressed

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Website
2 (29 reviews)
1.8 (67 reviews)
Reviewer's quote

Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was exactly the opposite. Different team, personality clashes, caused by the fact I ask "why I was not getting the same team as the previous visit." They proceeded to clean and were...

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Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of charging credit cards in advance for services and will not reverse over charges or charges in error. I keep getting the same email loop...

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Product or Service Quality
1.6 (27 reviews)
1.2 (65 reviews)
Reviewer's quote

Until I inquired if it was an added service bc after months of no attention ( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot spots not to miss ( ie; bed headboard dusted, hallway vent dusted, dirt & dead bugs under son’s window floor,...

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Literally trash on the floor - horrible service. And then I couldn't get in touch with a human. Total scam..

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Merry Maids and Tidy Pros and Cons

Pros
  • Showed up on time
  • Juanita and justine
  • Hire anyone
  • Nice marketing
  • No pros
  • User friendly app
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do

Merry Maids and Tidy Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

There were a list of things that I needed and I accept the terms & conditions.

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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Merry Maids and Tidy Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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Merry Maids and Tidy Latest Reviews

Recent published reviews
1

Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was...

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1.3

DO NOT EVER use this companys cleaning services. I paid for a 4 hour deep cleaning of our 1 bedroom apartment before...

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No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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1.6

My double billing was never addressed

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Merry Maids and Tidy Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Room Cleaning Service (1 review)
  • Tidy House Cleaning Service (30 reviews)
  • Tidy Cleaning Service (28 reviews)