PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and Tidy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
Tidy

Merry Maids and Tidy Overview

Total reviews
74
150
Company responses
0
0
Issues resolved
0
1

Merry Maids and Tidy Consumer Ratings

Rank
45 out of 481 in Cleaning Services category
73 out of 481 in Cleaning Services category
Customer service
36 in category
48 in category
Reliability
26 in category
42 in category
Website
36 in category
52 in category
Exchange, Refund and Cancellation Policy
33 in category
44 in category

Merry Maids and Tidy Rating Details

Customer service
1.6 (34 reviews)
1.2 (72 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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Also, customer service is horrible - did not respond to text or email inquiry promptly enough to resolve problem as it was happening, then did not respond promptly or sometimes at all in the attempt to resolve the issue afterwards. They refused to give a refund or credit or take responsibility -...

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Reliability
2 (29 reviews)
1.2 (66 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of charging credit cards in advance for services and will not reverse over charges or charges in error. I keep getting the same email loop. quite frustrating. I'm only out $122 dollars...

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Website
2.1 (28 reviews)
1.8 (62 reviews)
Reviewer's quote

I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.....

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It’s hilarious how their website only shows 5 star reviews they most likely paid for or wrote themselves. They treat the cleaners terrible and the clients, they purposely make it so you barely make any money because they control our schedule and give you impossible demands. You can never talk to a...

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Exchange, Refund and Cancellation Policy
1.6 (27 reviews)
1.1 (57 reviews)
Reviewer's quote

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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...I told Tidy that I had not canceled the cleaning and they emailed me to say they would refund the cancellation fee. They never refunded the cancellation fee. This month, four different housekeepers canceled my cleanings for a time-sensitive cleaning...

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Merry Maids and Tidy Pros and Cons

Pros
  • Juanita and justine
  • Hire anyone
  • Nice marketing
  • No pros
  • User friendly app
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Unauthorized charges
  • Quality of work - specific areas of emphasis
  • That they did not do what they said they would do

Merry Maids and Tidy Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

There were a list of things that I needed and I accept the terms & conditions.

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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3.8

I need confirmation about my cleaning tomorrow September 29 2018 @8:00 am at 2839 west esperanza Drive Rialto Calif...

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Merry Maids and Tidy Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

I just checked my credit card statement and found GoTidy charging me for cleanings that were not performed, charging an...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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1

I am beginning to think that this is not a real service but some sort of sham. I have had multiple horrible experiences...

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Merry Maids and Tidy Latest Reviews

Recent published reviews
No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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1.9

Website and "tidy concierge email service" provide very limited access to resolve problems. Company has a policy of...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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2

A previous housekeeper had been a no-show, told Tidy I had canceled. I told Tidy that I had not canceled the cleaning an...

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Merry Maids and Tidy Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)
  • Tidy Customer Care (39 reviews)
  • Tidy House Cleaning Service (29 reviews)
  • Tidy Cleaning Service (27 reviews)