PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and The Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
The Maids

Merry Maids and The Maids Overview

Total reviews
74
67
Company responses
0
0
Issues resolved
0
0

Merry Maids and The Maids Consumer Ratings

Rank
46 out of 485 in Cleaning Services category
44 out of 485 in Cleaning Services category
Customer service
37 in category
35 in category
Reliability
26 in category
21 in category
Website
36 in category
49 in category
Exchange, Refund and Cancellation Policy
33 in category
41 in category

Merry Maids and The Maids Rating Details

Customer service
1.6 (34 reviews)
1.6 (16 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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...their *** work really left me in a bind as I have to hand over the property tomorrow!! Guess me and my wife will be the cleaning service tonight that I thought I hired..

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Reliability
2 (29 reviews)
2.1 (17 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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We hired The Maids for their service on a by-weekly basis for the past 11 years today was the last straw as their lack of reliability combined with their habit of breaking things and hiding the damage is totally unacceptable. A somewhat less important issue is that using Maids that can understand...

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Website
2.1 (28 reviews)
1.8 (13 reviews)
Reviewer's quote

I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.....

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I had the Maids clean my house a little over 2 weeks ago. The cleaning was acceptaBLE, BUT I had requested a price for every two weeks & for every four weeks. The day of the cleaning, I was told I would be called the next day with those prices. I NEVER got that call. I have called them about 4-5...

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Exchange, Refund and Cancellation Policy
1.6 (27 reviews)
1.2 (11 reviews)
Reviewer's quote

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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They booked me an appointment then called two days before and said they couldn’t do that day and they also gave me a false price and tried to charge me more after they already promised me a specific amount. They were suppose to call me back and never did so they won’t be getting a dime from me....

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Merry Maids and The Maids Pros and Cons

Pros
  • Juanita and justine
  • Hire anyone
  • Way they cleaned the kitchen
  • In the beginning the workers seemed ok
  • Cleaning of the kitchen
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Lack of communication
  • No one spoke english
  • Lack of professionalism

Merry Maids and The Maids Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

I needed help getting my home ready for guest and they exceeded my expectations! Very lovely and kind as well. I will...

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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5

I work this company it's ok but I really need to get my w2 I can't go and pick it up rather some one mail it to me...

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Merry Maids and The Maids Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

Run! Dont walk but RUN! Where do I begin. We have a 3 bedroom 1 bath home that we needed cleaned for an appraisial....

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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1

They charged my client $520.00 for a small one bedroom apartment. They did a horrible job and didn't clean the kitchen...

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Merry Maids and The Maids Latest Reviews

Recent published reviews
No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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1

We were scheduled to have The Maids to come out today. We received a call yesterday that were coming out between...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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No votes

Just read the maids was the favorite of the readers choice in the Sunday paper. I was ready to call them tomorrow...

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Merry Maids and The Maids Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)
  • The Maids Cleaning Service (26 reviews)
  • The Maids House Cleaning Service (11 reviews)
  • The Maids Customer Care (6 reviews)