PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cleaning Authority and Merry Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cleaning Authority
Merry Maids

The Cleaning Authority and Merry Maids Overview

Total reviews 298 75
Company responses 0 0
Issues resolved 2 0

The Cleaning Authority and Merry Maids Consumer Ratings

Rank
39 out of 494 in Cleaning Services category
46 out of 494 in Cleaning Services category
Customer service
43 in category
37 in category
Product or Service Quality
32 in category
36 in category
Reliability
37 in category
27 in category
Price Affordability
42 in category
56 in category

The Cleaning Authority and Merry Maids Rating Details

Customer service
1.4 (88 reviews)
1.6 (34 reviews)
Reviewer's quote

...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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Product or Service Quality
1.7 (81 reviews)
1.6 (27 reviews)
Reviewer's quote

...However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything..

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...i am not at all satisfied with this service..

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Reliability
1.6 (77 reviews)
2 (29 reviews)
Reviewer's quote

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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Price Affordability
2.1 (70 reviews)
1.6 (25 reviews)
Reviewer's quote

...Oh the price was $85. 50!!! Called Peter today to complain but he hung up on me when I questioned how much help a 7 month pregnant girl could really do. Called me a racist against a pregnant person...

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...I was disappointed for that price..

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The Cleaning Authority and Merry Maids Pros and Cons

Pros
  • Cleaning staff
  • Your lack of communication
  • Low cost
  • Showed up on time
  • Juanita and justine
  • Hire anyone
Cons
  • Poor customer service
  • Sloppy work
  • Poor quality of work
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning

The Cleaning Authority and Merry Maids Most Positive Reviews

Top rated reviews
5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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The Cleaning Authority and Merry Maids Most Critical Reviews

Lowest rated reviews
1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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The Cleaning Authority and Merry Maids Latest Reviews

Recent published reviews
5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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1

Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was...

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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The Cleaning Authority and Merry Maids Products and Services

Most reviewed product and services
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Owner (19 reviews)
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Room Cleaning Service (1 review)