PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cleaning Authority and Merry Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cleaning Authority
Merry Maids

The Cleaning Authority and Merry Maids Overview

Total reviews
298
74
Company responses
0
0
Issues resolved
2
0

The Cleaning Authority was first mentioned on PissedConsumer on Nov 29, 2007 and since then this brand received 298 reviews. It is 224 reviews more than Merry Maids received since Aug 3, 2009.

The Cleaning Authority and Merry Maids Consumer Ratings

Rank
44 out of 717 in Cleaning Services category
46 out of 717 in Cleaning Services category
Customer service
44 in category
38 in category
Product or Service Quality
33 in category
36 in category
Reliability
37 in category
28 in category

According to consumer ratings and reviews, The Cleaning Authority ranks 2 points higher in the Cleaning Services category than Merry Maids. People gave The Cleaning Authority 1.4 stars for Customer service criterion in Cleaning Services category and it is 105 points higher than the worst rated brand in this category. At the same time, Merry Maids was rated 1.6 stars for Customer service criterion in this category and it is 111 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Merry Maids has a higher rating than Merry Maids. Regarding Reliability criterion, consumers gave The Cleaning Authority 1.6 stars and it is 75% greater than other in category. Merry Maids however was rated 2 stars and it is 81% greater than other in category.

The Cleaning Authority and Merry Maids Rating Details

Customer service
1.4 (88 reviews)
1.6 (34 reviews)
Reviewer's quote

...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

PissedConsumer1114901

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

Janet A
Product or Service Quality
1.7 (81 reviews)
1.7 (26 reviews)
Reviewer's quote

...However one day when a crew was cleaning my house, a Quality Inspection person showed up and when I let her in I noticed a strong smell of Marijuana on her. I didn't say anything..

PissedConsumer1450992

...i am not at all satisfied with this service..

PissedConsumer1544457
Reliability
1.6 (77 reviews)
2 (29 reviews)
Reviewer's quote

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

LAURA L

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

Kamarah

The Cleaning Authority and Merry Maids Pros and Cons

Pros
  • Cleaning staff
  • Your lack of communication
  • Low cost
  • Juanita and justine
  • Hire anyone
Cons
  • Poor customer service
  • Sloppy work
  • Poor quality of work
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning

The Cleaning Authority and Merry Maids Most Positive Reviews

Top rated reviews
5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

The Cleaning Authority and Merry Maids Most Critical Reviews

Lowest rated reviews
1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

The Cleaning Authority and Merry Maids Latest Reviews

Recent published reviews
5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

Read all 298 reviews

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

Read all 74 reviews

The Cleaning Authority and Merry Maids Products and Services

Most reviewed product and services
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)