PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and The Cleaning Authority as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
The Cleaning Authority

Merry Maids and The Cleaning Authority Overview

Total reviews
74
298
Company responses
0
0
Issues resolved
0
2

Merry Maids and The Cleaning Authority Consumer Ratings

Rank
46 out of 484 in Cleaning Services category
39 out of 484 in Cleaning Services category
Customer service
37 in category
44 in category
Reliability
26 in category
36 in category
Website
36 in category
48 in category
Exchange, Refund and Cancellation Policy
33 in category
35 in category

Merry Maids and The Cleaning Authority Rating Details

Customer service
1.6 (34 reviews)
1.4 (88 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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...Mark needs to understand how important customer service is. I'm suprised he can stay in business with his business practices. I'm finished with them...

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Reliability
2 (29 reviews)
1.6 (77 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE LET THEM BE THE ONES TO COME ALL THE TIME.LAURA AND LEMUEL :y: :y:

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Website
2.1 (28 reviews)
1.9 (60 reviews)
Reviewer's quote

I got two cleanings.. noticed stuff missing the first time so I took a picture of makeup drawer and the second time more stuff was definitely missing. Called and management said don't worry we will send another person.. So I guess the other person is gonna continue stealing from somewhere else.....

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No problems awesome job done in a timely maner

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Exchange, Refund and Cancellation Policy
1.6 (27 reviews)
1.5 (64 reviews)
Reviewer's quote

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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...When I complained about this to the local franchise, they not only didn't refund my money but were very rude. I contacted the National Office who promised to get back to me but they never did. So much for their "guarantee...

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Merry Maids and The Cleaning Authority Pros and Cons

Pros
  • Juanita and justine
  • Hire anyone
  • Cleaning staff
  • Your lack of communication
  • Low cost
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Poor customer service
  • Sloppy work
  • Poor quality of work

Merry Maids and The Cleaning Authority Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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5

I have never had maid service as good as The Cleaning Athority. They leave every room shining! I am so lucky to have...

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Merry Maids and The Cleaning Authority Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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1

The Management here is just terrible. The team (Kailynn & Krystal) came while i was at work to clean. When i got...

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Merry Maids and The Cleaning Authority Latest Reviews

Recent published reviews
No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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4.7

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time...

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Merry Maids and The Cleaning Authority Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)