PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and Merry Maids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
Merry Maids

Molly Maid and Merry Maids Overview

Total reviews
224
74
Company responses
1
0
Issues resolved
0
0

Molly Maid and Merry Maids Consumer Ratings

Rank
49 out of 484 in Cleaning Services category
46 out of 484 in Cleaning Services category
Customer service
40 in category
37 in category
Product or Service Quality
38 in category
35 in category
Reliability
34 in category
26 in category
Price Affordability
57 in category
54 in category

Molly Maid and Merry Maids Rating Details

Customer service
1.5 (90 reviews)
1.6 (34 reviews)
Reviewer's quote

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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Product or Service Quality
1.6 (81 reviews)
1.7 (26 reviews)
Reviewer's quote

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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...i am not at all satisfied with this service..

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Reliability
1.7 (72 reviews)
2 (29 reviews)
Reviewer's quote

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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Price Affordability
1.6 (69 reviews)
1.7 (24 reviews)
Reviewer's quote

They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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...I was disappointed for that price..

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Molly Maid and Merry Maids Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
  • Juanita and justine
  • Hire anyone
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning

Molly Maid and Merry Maids Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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Molly Maid and Merry Maids Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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Molly Maid and Merry Maids Latest Reviews

Recent published reviews
2.6

I hired Molly Maids on a monthly basis. I loved their initial cleaning because my house smelled fresh and clean....

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No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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3

The team came in today 7/28/2020. I explained I did not like the one girl who came out last week explaining she virtuall...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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Molly Maid and Merry Maids Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)