PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and Molly Maid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
Molly Maid

Merry Maids and Molly Maid Overview

Total reviews 75 224
Company responses 0 1
Issues resolved 0 0

Merry Maids and Molly Maid Consumer Ratings

Rank
47 out of 491 in Cleaning Services category
51 out of 491 in Cleaning Services category
Customer service
38 in category
41 in category
Website
38 in category
35 in category
Reliability
26 in category
33 in category
Product or Service Quality
36 in category
37 in category

Merry Maids and Molly Maid Rating Details

Customer service
1.6 (34 reviews)
1.5 (90 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

Read full review

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

Read full review
Website
2 (29 reviews)
2.1 (62 reviews)
Reviewer's quote

Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was exactly the opposite. Different team, personality clashes, caused by the fact I ask "why I was not getting the same team as the previous visit." They proceeded to clean and were...

Read full review

...NEVER EVER again will I use your service and every website I come across, and every person I see will hear this story. Do NOT trust these people for a one time cleaning. And to figure, I was going to have them come back on a monthly basis!..

Read full review
Reliability
2 (29 reviews)
1.7 (72 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

Read full review

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.The house was essentially empty - meaning there were no obstacles in their way - and in the 2.5 hrs they spent here they:- didn’t clean our cabinets- didn’t clean our baseboards- didn’t clean the...

Read full review
Product or Service Quality
1.6 (27 reviews)
1.6 (81 reviews)
Reviewer's quote

Until I inquired if it was an added service bc after months of no attention ( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot spots not to miss ( ie; bed headboard dusted, hallway vent dusted, dirt & dead bugs under son’s window floor,...

Read full review

...I have contacted another provider for this service..

Read full review

Merry Maids and Molly Maid Pros and Cons

Pros
  • Showed up on time
  • Juanita and justine
  • Hire anyone
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client

Merry Maids and Molly Maid Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

Read full review
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

Read full review
3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

Read full review
5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

Read full review

Merry Maids and Molly Maid Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

Read full review
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

Read full review
1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

Read full review
1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

Read full review

Merry Maids and Molly Maid Latest Reviews

Recent published reviews
1

Completely disappointed. First cleaning was terrific, good job and wonderful cleaning personnel. Second visit was...

Read full review
2.6

I hired Molly Maids on a monthly basis. I loved their initial cleaning because my house smelled fresh and clean....

Read full review
No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

Read full review
3

The team came in today 7/28/2020. I explained I did not like the one girl who came out last week explaining she virtuall...

Read full review

Merry Maids and Molly Maid Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)