PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Merrill Lynch as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Merrill Lynch

Sharebuilder and Merrill Lynch Overview

Total reviews
49
91
Company responses
0
0
Issues resolved
0
0

Sharebuilder and Merrill Lynch Consumer Ratings

Rank
235 out of 1846 in Financial Services category
254 out of 1846 in Financial Services category
Customer service
146 in category
204 in category
Product or Service Quality
200 in category
211 in category
Website
236 in category
223 in category
Diversity of Products or Services
154 in category
179 in category

Sharebuilder and Merrill Lynch Rating Details

Customer service
1.8 (16 reviews)
1.4 (43 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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...Overall- very poor customer service. I am currently seeking alternatives for moving my account from Merrill Edge. This division needs a serious corporate review- at some point an angry client will have every right to sue when a major error has been made by a Merrill Edge employee!..

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Product or Service Quality
1.4 (15 reviews)
1.4 (31 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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...Every specialist is totally incompetent, not trained to know how to close the account but definitely getting money for their service. Stay away from them. Idiots who cant perform a single task..

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Website
1.7 (15 reviews)
1.8 (30 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

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The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

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Diversity of Products or Services
2 (13 reviews)
1.9 (20 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

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...Very upset and will never ever ever use Merrill-Lynch's terrible services again. I strongly recommend you don't either; total scam business..

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Sharebuilder and Merrill Lynch Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service

Sharebuilder and Merrill Lynch Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

I lost my phone connectioon
Only.

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

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Sharebuilder and Merrill Lynch Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

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Sharebuilder and Merrill Lynch Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

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No votes

failed email to Merrill:
I called 1-888-654-6837 to request a simple change in my asset allocation. I wanted to reduce ca...

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1

I like to know what happened to my acct. And my money

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No votes

I lost everything I invested with Merrill Lynch

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Sharebuilder and Merrill Lynch Products and Services

Most reviewed product and services
No votes
  • Merrill Lynch Account (24 reviews)
  • Merrill Lynch Customer Care (16 reviews)
  • Merrill Lynch Financial Advisor (10 reviews)