PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Merrill Lynch as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Merrill Lynch

Sharebuilder and Merrill Lynch Overview

Total reviews 49 99
Company responses 0 0
Issues resolved 0 0

Sharebuilder and Merrill Lynch Consumer Ratings

Rank
247 out of 1896 in Financial Services category
268 out of 1896 in Financial Services category
Customer service
156 in category
195 in category
Website
249 in category
239 in category
Product or Service Quality
215 in category
223 in category
Diversity of Products or Services
160 in category
184 in category

Sharebuilder and Merrill Lynch Rating Details

Customer service
1.8 (16 reviews)
1.5 (46 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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Customer service are not very clear of the information. I called customer service several times before I withdrew money from My 401k and I was advised that I fall into cares act since I got laid off in May. August 9th, I found a job...

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Website
1.7 (15 reviews)
1.8 (31 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

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The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

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Product or Service Quality
1.4 (15 reviews)
1.4 (34 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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ML IT system is out again Their incompetent IT staff cannot keep their internal IT system operational and therefore their customer service staff cannot respond to customers. What a joke of an IT staff. They need to fire the CIO, CFO and CEO for incompetence and lack of leadership or knowledge..

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Diversity of Products or Services
2 (13 reviews)
1.9 (20 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

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...Very upset and will never ever ever use Merrill-Lynch's terrible services again. I strongly recommend you don't either; total scam business..

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Sharebuilder and Merrill Lynch Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service

Sharebuilder and Merrill Lynch Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

I lost my phone connectioon
Only.

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

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Sharebuilder and Merrill Lynch Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

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Sharebuilder and Merrill Lynch Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

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No votes

I was put on hold, just to to get a recording to say to call back during normal b

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1

I like to know what happened to my acct. And my money

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No votes

I need information re.. my W8BEN form. I am an ex employee of dupont uk Ltd,having held shares with them for some consid...

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Sharebuilder and Merrill Lynch Products and Services

Most reviewed product and services
No votes
  • Merrill Lynch Financial Advisor (11 reviews)