PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrill Lynch and Sharebuilder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrill Lynch
Sharebuilder

Merrill Lynch and Sharebuilder Overview

Total reviews 101 49
Company responses 0 0
Issues resolved 0 0

Merrill Lynch and Sharebuilder Consumer Ratings

Rank
276 out of 1921 in Financial Services category
251 out of 1921 in Financial Services category
Customer service
195 in category
153 in category
Reliability
205 in category
245 in category
Product or Service Quality
225 in category
217 in category
Website
244 in category
248 in category

Merrill Lynch and Sharebuilder Rating Details

Customer service
1.5 (46 reviews)
1.8 (16 reviews)
Reviewer's quote

Customer service are not very clear of the information. I called customer service several times before I withdrew money from My 401k and I was advised that I fall into cares act since I got laid off in May. August 9th, I found a job...

Read full review

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

Read full review
Reliability
1.3 (35 reviews)
1.2 (6 reviews)
Reviewer's quote

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 to 60 minutes. Specifically this morning the website has been down for hours and I can not get out of positions where the stock is falling. None of their numbers are being...

Read full review

I like to know what happened to my acct. And my money

Read full review
Product or Service Quality
1.4 (34 reviews)
1.4 (15 reviews)
Reviewer's quote

ML IT system is out again Their incompetent IT staff cannot keep their internal IT system operational and therefore their customer service staff cannot respond to customers. What a joke of an IT staff. They need to fire the CIO, CFO and CEO for incompetence and lack of leadership or knowledge..

Read full review

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

Read full review
Website
1.8 (32 reviews)
1.7 (15 reviews)
Reviewer's quote

The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

Read full review

When they decided to no longer do stocks. Tried to transfer account, was told since I hadn't changed anything for a few years that account was inactive and they could keep it. They said they would look into it and never heard another word after hours on the phone and emailing them.

Read full review

Merrill Lynch and Sharebuilder Pros and Cons

Pros
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
  • Website tools
  • Simplicity of website
  • Published fee structure
Cons
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service

Merrill Lynch and Sharebuilder Most Positive Reviews

Top rated reviews
5

I lost my phone connectioon
Only.

Read full review
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

Read full review
5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

Read full review
3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

Read full review

Merrill Lynch and Sharebuilder Most Critical Reviews

Lowest rated reviews
1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

Read full review
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

Read full review
1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

Read full review
1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

Read full review

Merrill Lynch and Sharebuilder Latest Reviews

Recent published reviews
No votes

they go down monthly now, for what they say is maintenance....but down all day during trading .

Read full review
No votes

How can I find out about my shareholder account.

Read full review
1

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 t...

Read full review
1

I like to know what happened to my acct. And my money

Read full review

Merrill Lynch and Sharebuilder Products and Services

Most reviewed product and services
  • Merrill Lynch Financial Advisor (11 reviews)