PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrill Lynch and Primerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica
Has Verified Representatives
2.7
Merrill Lynch
Primerica

Merrill Lynch and Primerica Overview

Total reviews 101 322
Company responses 0 137
Issues resolved 0 4

Merrill Lynch and Primerica Consumer Ratings

Rank
279 out of 1922 in Financial Services category
115 out of 1922 in Financial Services category
Customer service
196 in category
117 in category
Reliability
204 in category
70 in category
Product or Service Quality
225 in category
105 in category
Website
248 in category
144 in category

Merrill Lynch and Primerica Rating Details

Customer service
1.5 (46 reviews)
2.3 (75 reviews)
Reviewer's quote

Customer service are not very clear of the information. I called customer service several times before I withdrew money from My 401k and I was advised that I fall into cares act since I got laid off in May. August 9th, I found a job...

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...my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for whatever amount no check was in there I called customer service and the lady told me that the letter was wrong and was told to let customers know that it would take 20 days after you cancellation, they should...

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Reliability
1.3 (35 reviews)
2.4 (63 reviews)
Reviewer's quote

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 to 60 minutes. Specifically this morning the website has been down for hours and I can not get out of positions where the stock is falling. None of their numbers are being...

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My account was drafted almost triple the amount without my permission. I want a redund

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Product or Service Quality
1.4 (34 reviews)
2.2 (60 reviews)
Reviewer's quote

ML IT system is out again Their incompetent IT staff cannot keep their internal IT system operational and therefore their customer service staff cannot respond to customers. What a joke of an IT staff. They need to fire the CIO, CFO and CEO for incompetence and lack of leadership or knowledge..

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...I’m just very upset with the poor customer service all I want is a full refund of everything that was charged on my bank account. Hope to hear from someone soon. ..

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Website
1.8 (32 reviews)
2.3 (64 reviews)
Reviewer's quote

The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

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you pay for your license $99 and $25 per month for the mulitmillion dollar business website with every piece of info youll need to help others. This business is only for those who really care about others, if you want to become rich of the sweat of others go ahead, if you want help other become...

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Merrill Lynch and Primerica Pros and Cons

Pros
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
  • I made on time monthly payments
  • Getting financial education
  • I made on scheduled payments
Cons
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service
  • Broken promises
  • Rude and arrogant accusatory representatitve
  • Fraud

Merrill Lynch and Primerica Most Positive Reviews

Top rated reviews
5

I lost my phone connectioon
Only.

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5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

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5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

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5

I absolutely love Primerica. I love my RVP. I love my earning potential. I love what Primerica does for people. Im 24...

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Merrill Lynch and Primerica Most Critical Reviews

Lowest rated reviews
1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

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1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

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1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

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1

I am sorry, I aloud my family to leave their old insurance, to join Prime American Insurance company, we had no...

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Merrill Lynch and Primerica Latest Reviews

Recent published reviews
No votes

they go down monthly now, for what they say is maintenance....but down all day during trading .

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No votes

I was deceived in what type of policy l was getting

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1

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 t...

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No votes

trying to put a stop payment on my savings

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Merrill Lynch and Primerica Products and Services

Most reviewed product and services
  • Merrill Lynch Financial Advisor (11 reviews)
  • Primerica Life Insurance (61 reviews)
  • Primerica Life Policy Claim (4 reviews)
  • Primerica Claim (3 reviews)