PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrill Edge and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrill Edge
USAA

Merrill Edge and USAA Overview

Total reviews
30
1507
Company responses
0
0
Issues resolved
1
13

Merrill Edge and USAA Consumer Ratings

Rank
349 out of 1859 in Financial Services category
236 out of 1859 in Financial Services category
Customer service
266 in category
225 in category
Reliability
245 in category
173 in category
Website
224 in category
155 in category
Value for money
236 in category
158 in category

Merrill Edge and USAA Rating Details

Customer service
1.2 (18 reviews)
1.3 (635 reviews)
Reviewer's quote

Called customer service, no one answered after 20-30min. Went to BOA today to ask for clarification, account manager as very professional, called the account for us. Found out the fund will be hold for 2 weeks till we can use it? Due to size of the fund which is 30k? And there is nothing we can do...

Read full review

Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

Read full review
Reliability
1.1 (18 reviews)
1.4 (493 reviews)
Reviewer's quote

Merrill won't let me talk to a broker since I'm investing less than $500,000, but I was assured the Merrill Edge app was quick and easy. Ah, no. I have now spent over 90 minutes on the phone attempting to make only 2 trades. First, they wasted 45 minutes of my time getting the bank on the line to...

Read full review

No help for weeks after car totaled. No help for weeks when tornado took roof. Screwed up my credit cards. USAA has gone downhill since the switch to add more people and had enlisted to join. Nothing against enlisted but the company grew exponentially. So sad and I imagine that my hero husband us...

Read full review
Website
1.8 (17 reviews)
2.1 (505 reviews)
Reviewer's quote

bunch of old studs hav no idea how site works called 5 times all times they can t understand or speak clearly or understand how to navigate their own website how it works for all trading orders/types..

Read full review

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Read full review
Value for money
1.2 (17 reviews)
1.6 (405 reviews)
Reviewer's quote

they just looking to make money for them when all the company loss thier business. and president of america told everyone to help each other, i have 2 other accounts ameritrade and charles swab they didn't seel a single stock of mine. doing such a bd issue at this time i like ti file a case against...

Read full review

Horrible service- locked out of my account and access restricted to my account and money for no reason- I was diagnosed with Covid and was trying to buy food and necessities before going into the hospital and I was locked out of everything..

Read full review

Merrill Edge and USAA Pros and Cons

Pros
  • Website when you can access it
  • Seem better than they are
  • Ira account is easy to open
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Vague and unclear so they can change things later
  • Untrustworthy
  • Worst company
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Merrill Edge and USAA Most Positive Reviews

Top rated reviews
No votes
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
No votes
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review

Merrill Edge and USAA Most Critical Reviews

Lowest rated reviews
1

When I began the process of deciding which online brokerage firm to open an account with, I was very optimistic that Mer...

Read full review
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

I have three accounts with Merrill Lynch and I signed up using their website to receive my dividends in shares instead...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review

Merrill Edge and USAA Latest Reviews

Recent published reviews
1

bunch of old studs hav no idea how site works called 5 times all times they can t understand or speak clearly or...

Read full review
1

I don't have a pin no. Asked to speak to a supervisor was told l couldn't because l didn't have a pin no.so i can't pay...

Read full review
No votes

I called 1-888-654-6837 to request a simple change in my asset allocation. I wanted to reduce cash allocation from 77% t...

Read full review
1.6

No help for weeks after car totaled. No help for weeks when tornado took roof. Screwed up my credit cards. USAA has...

Read full review

Merrill Edge and USAA Products and Services

Most reviewed product and services
  • Merrill Edge Account (9 reviews)
  • Merrill Edge Customer Care (7 reviews)
  • Merrill Edge Money Transfer (1 review)
  • Usaa Auto Insurance (234 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)