PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woodforest National Bank and Merrick Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woodforest National Bank
Merrick Bank

Woodforest National Bank and Merrick Bank Overview

Total reviews
479
296
Company responses
373
0
Issues resolved
5
0

Woodforest National Bank and Merrick Bank Consumer Ratings

Rank
20 out of 725 in Banks category
59 out of 725 in Banks category
Customer service
45 in category
57 in category
Product or Service Quality
32 in category
46 in category
Reliability
36 in category
40 in category
Website
37 in category
51 in category

Woodforest National Bank and Merrick Bank Rating Details

Customer service
1.8 (189 reviews)
1.6 (139 reviews)
Reviewer's quote

...No customer service skills running bank like its her money. I'm waiting on the people I receive loan from to get back with me. Banks are olny suppose to verify funds that's it...

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YOUR CUSTOMER SERVICE SAID, I AM NOT ABLE TO USE THE CC UNTIL NOVEMBER, 2020. WHY??? AM I NOT ABLE TO USE MY CARD UNTIL NOV 1, 2020, IF MY MERRICK CC IS PAID UP IN FULL? LEGALLY, I AM NOT IN THE COVID-19 PROGRAM, ONE OWE MERRICK BANK NOTHING, AND MY ACCOUNT SHOULD BE REPORTED IN IN GOOD STANDING TO...

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Product or Service Quality
1.8 (167 reviews)
1.6 (121 reviews)
Reviewer's quote

I cant get anyone on the line in customer service and my card has been blocked. I have way more than enough money in my account to cover my current transactions which this concerns me were in the middle of a pandemic I should be able to have access to my money at any time..

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Called customer service regarding a wrongful authorization code to a customer. Provided all the necessary details conferenced the call with the customer. only to be told that they cannot release the hold on the customers account...

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Reliability
1.6 (149 reviews)
1.6 (107 reviews)
Reviewer's quote

TERRIBLE service. Had a hard time getting my PPP delivered. They gave me a harshtime. Time to move on.

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I made a settlement was told I would receive a letter. Never received letter. Report reads settlement paid or paid less than full balance. Could you delete all negative information or the whole OLD MERRICK BK ACCOUNT ON ALL REPORTS.IJ

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Website
2.4 (148 reviews)
2 (114 reviews)
Reviewer's quote

...On their website they show they have 788 branches around the USA. But then cannot do a wire transfer in 1 or 2 days ? They state on their website they need "7 days to process" ??? Really ? They processed it when they enter the fed-wire form into the Federal Banking Wire System. Oh..

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Made a credit card payment on their own website, on time, got a confirmation code. The next statement showed the payment but charged me for being late. They said the payment didn't post, yet it came out of my account...

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Woodforest National Bank and Merrick Bank Pros and Cons

Pros
  • Hours of operation
  • Had alot at first liked the bank now idk
  • Close to my house
  • Credit increase after 7 payments
  • Ending account
  • Excellent customer service
Cons
  • Customer service
  • Lack of consideration or sympathy
  • Unexpected charges
  • Unwilling to work with customers
  • Customer service attutudes
  • Customer service attitudes

Woodforest National Bank and Merrick Bank Most Positive Reviews

Top rated reviews
5

I have enjoyed working for this company and I appreciate having had this wonderful opportunity to work with you all.As I...

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5

I accepted a preaproved offer,and after 7 payments,they doubled my cli just as they promised!my credit has jumped from...

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5

Another sorry, whining complaining democrat, trying to play the race card and tattle tell every "dirty little secret" -...

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5

I like you're service. You understand my issues. You've helped in all sorts of ways. Thank you for being patient with...

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Woodforest National Bank and Merrick Bank Most Critical Reviews

Lowest rated reviews
1

the bank does not know the time limits on processing a check. Nor does the bank know the difference and definition of...

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1

Merrick bank sucks. They ripped me off. Hard to set up automatic withdrawal payments so they charge $12.00 every time...

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1

I have a Business account with a branch in Ft. Wayne, IN. I would be very surprised if a single employee in any branch...

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1

Critical Alert! We have been trying to reach you. Please call Merrick Bank at 1-866-978-1543 . This message is free. To...

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Woodforest National Bank and Merrick Bank Latest Reviews

Recent published reviews
No votes

It is after hours and i cant call to see why my debit card isnt working there should be a 24 hour number that i can...

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1

I sent a dispute and received a letter asking for More information pertaining to the dispute. The letter had no fax...

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No votes

Ii never received a call about my issue

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2.4

YOUR CUSTOMER SERVICE SAID, I AM NOT ABLE TO USE THE CC UNTIL NOVEMBER, 2020. WHY??? AM I NOT ABLE TO USE MY CARD UNTIL...

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Woodforest National Bank and Merrick Bank Products and Services

Most reviewed product and services
  • Woodforest National Bank Account (80 reviews)
  • Woodforest National Bank Customer Care (52 reviews)
  • Woodforest National Bank Checking Account (36 reviews)
  • Merrick Bank Credit Card (127 reviews)
  • Merrick Bank Customer Care (33 reviews)
  • Merrick Bank Account (24 reviews)