PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrick Bank and Woodforest National Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrick Bank
Woodforest National Bank

Merrick Bank and Woodforest National Bank Overview

Total reviews 297 486
Company responses 0 384
Issues resolved 0 5

Merrick Bank and Woodforest National Bank Consumer Ratings

Rank
83 out of 740 in Banks category
24 out of 740 in Banks category
Customer service
59 in category
44 in category
Product or Service Quality
56 in category
35 in category
Website
71 in category
42 in category
Interest Rate
79 in category
44 in category

Merrick Bank and Woodforest National Bank Rating Details

Customer service
1.5 (141 reviews)
1.8 (191 reviews)
Reviewer's quote

YOUR CUSTOMER SERVICE SAID, I AM NOT ABLE TO USE THE CC UNTIL NOVEMBER, 2020. WHY??? AM I NOT ABLE TO USE MY CARD UNTIL NOV 1, 2020, IF MY MERRICK CC IS PAID UP IN FULL? LEGALLY, I AM NOT IN THE COVID-19 PROGRAM, ONE OWE MERRICK BANK NOTHING, AND MY ACCOUNT SHOULD BE REPORTED IN IN GOOD STANDING TO...

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Meanwhile, I'm watching money disappear from my account while being put on hold on the supposed 24-hour customer service number. I never got any person nor did I get a chance to report it leave a message because the number kept taking me to a recording stating that the hours were changed because of...

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Product or Service Quality
1.5 (122 reviews)
1.8 (170 reviews)
Reviewer's quote

Called customer service regarding a wrongful authorization code to a customer. Provided all the necessary details conferenced the call with the customer. only to be told that they cannot release the hold on the customers account...

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...This is very poor customer service. It seems as if no one cares about the customer, they tell the cx anything just to comfort the customer, this isn't right at all. Will take legal action..

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Website
2 (116 reviews)
2.4 (151 reviews)
Reviewer's quote

Made a credit card payment on their own website, on time, got a confirmation code. The next statement showed the payment but charged me for being late. They said the payment didn't post, yet it came out of my account...

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...On their website they show they have 788 branches around the USA. But then cannot do a wire transfer in 1 or 2 days ? They state on their website they need "7 days to process" ??? Really ? They processed it when they enter the fed-wire form into the Federal Banking Wire System. Oh..

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Interest Rate
1.5 (115 reviews)
1.9 (141 reviews)
Reviewer's quote

...High interest rate. Credit cards paid off. If I use it I pay it off that week...

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This manager did not represent the bank I have used for this long with their best interest at heart. With a "bull in a china cabinet" manager like this, who needs a bad employee? I do not agree that I received proper notification of such an important policy change. I should have received a paper...

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Merrick Bank and Woodforest National Bank Pros and Cons

Pros
  • Credit increase after 7 payments
  • Ending account
  • Excellent customer service
  • Hours of operation
  • Had alot at first liked the bank now idk
  • Close to my house
Cons
  • Unwilling to work with customers
  • Customer service attutudes
  • Customer service attitudes
  • Customer service
  • Lack of consideration or sympathy
  • Unexpected charges

Merrick Bank and Woodforest National Bank Most Positive Reviews

Top rated reviews
5

I accepted a preaproved offer,and after 7 payments,they doubled my cli just as they promised!my credit has jumped from...

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5

I have enjoyed working for this company and I appreciate having had this wonderful opportunity to work with you all.As I...

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5

I like you're service. You understand my issues. You've helped in all sorts of ways. Thank you for being patient with...

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5

Another sorry, whining complaining democrat, trying to play the race card and tattle tell every "dirty little secret" -...

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Merrick Bank and Woodforest National Bank Most Critical Reviews

Lowest rated reviews
1

Merrick bank sucks. They ripped me off. Hard to set up automatic withdrawal payments so they charge $12.00 every time...

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1

the bank does not know the time limits on processing a check. Nor does the bank know the difference and definition of...

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1

Critical Alert! We have been trying to reach you. Please call Merrick Bank at 1-866-978-1543 . This message is free. To...

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1

I have a Business account with a branch in Ft. Wayne, IN. I would be very surprised if a single employee in any branch...

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Merrick Bank and Woodforest National Bank Latest Reviews

Recent published reviews
1

Over charged, make and send payment timely bill shows late fees monthly. online HACKED! no connections totally no...

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No votes

Why is my card showing invalid

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1

i used to have the card for years then i noticed $39 charges for late fees . i always pay the bill once i get it . i...

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No votes

I need a money order trace I bought at Woodforest bank September 18, 2020 768 Tyler Walmart serial # or tracking #...

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Merrick Bank and Woodforest National Bank Products and Services

Most reviewed product and services
  • Merrick Bank Credit Card (129 reviews)
  • Merrick Bank Customer Care (33 reviews)
  • Merrick Bank Account (24 reviews)
  • Woodforest National Bank Account (81 reviews)
  • Woodforest National Bank Customer Care (52 reviews)
  • Woodforest National Bank Checking Account (36 reviews)