PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Skechers

Merrell and Skechers Overview

Total reviews
79
1118
Company responses
0
0
Issues resolved
1
2

Merrell and Skechers Consumer Ratings

Rank
468 out of 1973 in Footwear and Clothing category
272 out of 1973 in Footwear and Clothing category
Product or Service Quality
No votes
342 in category
Customer service
No votes
199 in category
Warranty
No votes
219 in category
Exchange, Refund and Cancellation Policy
No votes
225 in category

Merrell and Skechers Rating Details

Product or Service Quality
No votes
1.8 (403 reviews)
Reviewer's quote

...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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...Unable to reach customer service to verify if these points can be added back to my account to use on future purchase. Tried numberous ways to contact Skechers via email/phone - no response..

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Customer service
No votes
1.9 (370 reviews)
Reviewer's quote

...Customer service did nothing for me, no replacement, no nothing. Just out 160. 00 dollars...

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...Poor customer service!..

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Warranty
No votes
1.9 (284 reviews)
Reviewer's quote

- I bought a “Chameleon II - Leather Smoke” model shoes in January 2019. After 10 months, I claimed a detached surface on the left shoe;- BEDIVAR (Merrel representative in Portugal) decided to repair the shoe by making a non-uniform bonding and using a process that does not guarantee robustness or...

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...Its impossible to get sketchers to warranty them..

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Exchange, Refund and Cancellation Policy
No votes
1.8 (330 reviews)
Reviewer's quote

...It’s August 3, I’ve contacted them 3 times in past 10 days and still haven’t gotten refund on my credit card! They admit they have the shoes back too!..

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...I haven't received my refund or email about when I could get my money back..

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Merrell and Skechers Pros and Cons

Pros
  • Are comfortable
  • Arch support and quality used to be great and worth the price
  • Looks good and usually comfortable
  • Comfort
  • Comfortable
  • How they fit
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Exchange and refund policy
  • Poor quality
  • Customer service
  • Poor product

Merrell and Skechers Most Positive Reviews

Top rated reviews
4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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Merrell and Skechers Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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Merrell and Skechers Latest Reviews

Recent published reviews
No votes

I return a unworn pair of shoes and you received them 2.5 weeks ago and am still waiting on my refund and can not get...

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3

over a week ago I sent back childrens sandals that lighted up 2 be credited 2 my bank acct which still has not as of...

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No votes

After 40 minutes waiting on the phone no one ever answered so I hung up.

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No votes

Can't complete purchase online system appears to be broken.

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Merrell and Skechers Products and Services

Most reviewed product and services
  • Merrell Shoes (34 reviews)
  • Merrell Boots (19 reviews)
  • Merrell Moab Shoes (5 reviews)
  • Skechers Shoes (400 reviews)
  • Skechers Sneakers (166 reviews)
  • Skechers Customer Care (52 reviews)