PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Skechers

Merrell and Skechers Overview

Total reviews 89 1311
Company responses 0 0
Issues resolved 1 4

Merrell and Skechers Consumer Ratings

Rank
575 out of 2101 in Footwear and Clothing category
340 out of 2101 in Footwear and Clothing category
Customer service
No votes
No votes
Product or Service Quality
No votes
No votes
Exchange, Refund and Cancellation Policy
No votes
No votes
Value for money
No votes
No votes

Merrell and Skechers Rating Details

Customer service
No votes
No votes
Reviewer's quote

...The customer service agent told me he would email the order processing people to tell them to ship my items. Now, a few days later (granted Saturday and Sunday)..

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...BEFORE placing the exchange order, I emailed Skechers Customer Service on 8/26 specifically asking that the same promo price be applied to the new exchange order...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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...I understand this happens! I emailed customer service regarding issue and sent pictures of what I ordered and what I received, no answer..

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

I received an RMA and mailed them back to Merrell on 4/24/20 requesting an exchange. The new pair did not arrive until 5/11/20 (2 1/2 weeks later) even though my return was received by Merrell on 4/28/20. That pair did not fit well either so I requested and RMA and returned them on 5/12/20 for a...

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I need an extension to the return policy for an order I placed on June 30th, I need to get this taken care of. I was contacted one time and my response to that e-mail went unanswered. What am I supposed to do with a $50 pair of shoes that I don't want, and about the $50 that I do want? I am fed-up...

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Value for money
No votes
No votes
Reviewer's quote

But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

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Later I see a confirmation from PayPal that my money was sent to Skechers, and the five pairs of shoes are still in my basket with no confirmation of the order and three website notifications that the order did not go through successfully. I have been trying to get in touch with Skechers and...

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Merrell and Skechers Pros and Cons

Pros
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
  • Comfortable
  • Comfort
  • How they fit
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Customer service
  • Customer service
  • Poor quality
  • Poor product

Merrell and Skechers Most Positive Reviews

Top rated reviews
4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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Merrell and Skechers Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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Merrell and Skechers Latest Reviews

Recent published reviews
1.8

The Merrell Shoes website must have been designed to create as many problems for the customer as possible. Try buying...

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1

why are you supporting china via buying skechers and any item made in china.D

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3

I just received my Merrill happy king shoe but it has DQ on them why?

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No votes

Looking for my sneakers. The package tracking is stating that it's traveling away from me.

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Merrell and Skechers Products and Services

Most reviewed product and services
  • Merrell Shoes (36 reviews)
  • Merrell Boots (20 reviews)
  • Merrell Moab Shoes (6 reviews)
  • Skechers Shoes (426 reviews)
  • Skechers Sneakers (183 reviews)
  • Skechers Customer Care (56 reviews)