PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shea Homes and Meritage Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shea Homes
Meritage Homes

Shea Homes and Meritage Homes Overview

Total reviews
48
93
Company responses
0
0
Issues resolved
2
0

Meritage Homes was first mentioned on PissedConsumer on Feb 3, 2012 and since then this brand received 93 reviews. It is 45 reviews more than Shea Homes received since May 29, 2012.

Shea Homes and Meritage Homes Consumer Ratings

Rank
230 out of 2995 in Construction and Repair category
345 out of 2995 in Construction and Repair category
Customer service
200 in category
252 in category
Reliability
195 in category
228 in category
Product or Service Quality
204 in category
263 in category

According to consumer ratings and reviews, Shea Homes ranks 115 points higher in the Construction and Repair category than Meritage Homes. People gave Shea Homes 1.5 stars for Customer service criterion in Construction and Repair category and it is 503 points higher than the worst rated brand in this category. At the same time, Meritage Homes was rated 1.1 stars for Customer service criterion in this category and it is 451 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Shea Homes has a higher rating than Meritage Homes. Regarding Product or Service Quality criterion, consumers gave Shea Homes 1.6 stars and it is 71% greater than other in category. Meritage Homes however was rated 1.1 stars and it is 63% greater than other in category.

Shea Homes and Meritage Homes Rating Details

Customer service
1.5 (28 reviews)
1.1 (63 reviews)
Reviewer's quote

...We had issues from the beginning with customer service but that is a whole other issue. Our house has two small extensions, one at the bay window and one over the kitchen. They both began to leak during Hurricane Florence...

Shawn A

This company has a poor reputation in Georgia- from poor customer service and a terrible Leadership team to unethical practices with customers and Employees. They don’t care about the customer and they don’t care about the Employees. There is NO Employee support, leadership team is very...

Rye
Reliability
1.3 (27 reviews)
1.1 (57 reviews)
Reviewer's quote

worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all

Muhammad A

This is the worst builder in Atlanta, they deliver the worst work, leave paint on hardwoods, don't deliver what has been paid for and then fight with the customers. I hope that pack up and leave, come on Monte Hewitt or Pulte, show them how to build houses in Atlanta.

PissedConsumer1702398
Product or Service Quality
1.6 (27 reviews)
1.1 (55 reviews)
Reviewer's quote

While the customer service reps working in the community have been great the true(?) colors of Shea appear when engaging with Customer Service Field Manager and VP Operations. Simply: "No - you are wrong, we are right as we have been doing this for 20+ years". I guess that must also be 'The Shea...

Freedom

Plain and simple- The worst builder ever! They do not care about follow up warranty and they ignore you. Some home buyers are grouping together and getting ready for a class action LAWSUIT. It needs to go public!! So, others do not waste their money!

PissedConsumer1657202

Shea Homes and Meritage Homes Pros and Cons

Pros
  • Weather
  • People who left because they had integrity
  • Location
  • Sales person
  • Nice looking home
  • Nice floor plans
Cons
  • Poor customer service
  • No integrity
  • Leaky home
  • Poor customer service
  • Uncaring attitude and does not take ownership of mistakes
  • Bad construction

Shea Homes and Meritage Homes Most Positive Reviews

Top rated reviews
3.7

I bought a designer Shea home at trilogy Ocala preserve ... They claim this is resort living. Shea designed everything i...

3.1

Heat and Air bout working in one bedroom. Told to close some of the others to push air to bedroom. Oven did not work. Ga...

Shea Homes and Meritage Homes Most Critical Reviews

Lowest rated reviews
1

I'd never buy a home from Shea. These people are crooked. Shea's mortgage and Shea Homes conspired to prevent my...

1

Meritage Homes treats their customers very poorly. Don't even count on getting a different experience with escalating is...

Shea Homes and Meritage Homes Latest Reviews

Recent published reviews
1

Before we signed a contract we were completely honest with Shea Sales and Mortgage stating we had filed for Chapter 13...

Read all 48 reviews
1.7

This is the worst builder in Atlanta, they deliver the worst work, leave paint on hardwoods, don't deliver what has...

Read all 93 reviews

Shea Homes and Meritage Homes Products and Services

Most reviewed product and services
  • Shea Homes House Construction (21 reviews)
  • Shea Homes Customer Care (7 reviews)
  • Shea Homes Home Buying (5 reviews)
  • Meritage Homes House Construction (42 reviews)
  • Meritage Homes Home Buying (10 reviews)
  • Meritage Homes Customer Care (7 reviews)