PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ryland Homes and Meritage Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ryland Homes
Meritage Homes

Ryland Homes and Meritage Homes Overview

Total reviews
216
102
Company responses
0
0
Issues resolved
1
0

Ryland Homes and Meritage Homes Consumer Ratings

Rank
278 out of 1921 in Construction and Repair category
357 out of 1921 in Construction and Repair category
Product or Service Quality
241 in category
277 in category
Customer service
196 in category
259 in category
Reliability
178 in category
237 in category
Warranty
170 in category
214 in category

Ryland Homes and Meritage Homes Rating Details

Product or Service Quality
1.4 (64 reviews)
1.1 (61 reviews)
Reviewer's quote

...We added like $10,000 in upgrades and the material and product they use is pure junk! Ryland is cookie cutter and inflated..

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It was clear from the beginning that the company is a high volume home builder with little attention to workmanship and no interest in professional customer service. We have had multiple problems with our home since we purchased it including: cheap materials that do not hold up, evidence of poor...

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Customer service
1.5 (62 reviews)
1.1 (72 reviews)
Reviewer's quote

...Very satisfied with their customer service..

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...Their customer service and ability to investigate the main cause is nonexistent, unethical and unprofessional. I understand new homes having issues, that I can live with. What I can't live with is the builder taking ZERO accountability for their part of the problem...

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Reliability
1.5 (51 reviews)
1.1 (63 reviews)
Reviewer's quote

All perfect services, no delays. The superintendent was outstanding that worked for Ryland. That is the key of excellence for any builder. Great constructed home built in 1988. Neighbors concur.

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Closed on this house, Lot 109, on 3/14/18, 3-1/2 months later than promised. Salesman told us a pack of lies from day 1: elevation of lot, trees on last 30 ft., lots available, garage door opener, extent of easement, elevation of lots behind us and across the street. They never told us that the...

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Warranty
1.7 (49 reviews)
1.2 (54 reviews)
Reviewer's quote

...code compliant items during home inspection • Construction Supervisor delaying repairs to after closing when it is a warranty item, so you have to suffer that process • Construction Supervisor not following the documented CA processes or providing information as required to the buyer • Construction Supervisor trying to lie to and coerce you into signing forms saying all was delivered perfectly and you are totally satisfied • Construction Supervisor who is not knowledgable about state and local building codes • CA and Construction Supervisor trying to prevent professional home inspection and buyer inspection prior to home closing • Completion date rescheduling several times with no respect of your time or commitments • Being given 15 days notice of home completion as stated in contract • Being given 5 days notice of non negotiable home settlement date picked solely by CA stated in contract • Being charged $100 per day beyond CA designated settlement date even if CA is unable or unwilling to perform under the contract • No guarantee that the home will be delivered termite or pest free • CA claiming to have done certain home services, but unwilling to provide proof of completion or by whom • Home being delivered unclean with numerous obvious stains, sawdust, dirt, and general grime • Home being delivered with hundreds of defects noted, but CA and Construction Supervisor unwilling or unable to correct and no compensation • Home being delivered with paid for options missing and with no mitigation or compensation • Home being delivered with trash in the home, yard, driveway, and backyard • Having blue tape all over home for months waiting for repairs and replacement of defective items • Using broken items while waiting months for back ordered replacements • Granting a permanent easement for CA and it’s affiliated contractors to enter your property for any reason any time stated in contract • Agreeing to give up your due process of law and litigation rights and exclusively use a CA affiliated mediator or arbitrator to resolve any disputes • CA using scare tactics such as referring you to their legal counsel when there is...

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We are in a new construction home and have had numerous issues in which the warranty department was contacted. Most issues have been tended to, with a handful or so left, but they definitely have not been tended to in a timely manner! One of the major issues we have that is being deemed cosmetic is...

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Ryland Homes and Meritage Homes Pros and Cons

Pros
  • Floor plan
  • To sue the company
  • Office real estate person
  • Sales person
  • Nice floor plans
  • Nice looking home
Cons
  • Customer service and warranty
  • Customer service
  • Support and follow up inssues
  • Poor customer service
  • Uncaring attitude and does not take ownership of mistakes
  • Unresponsive staff

Ryland Homes and Meritage Homes Most Positive Reviews

Top rated reviews
5

We had a wonderful experience with Ryland in The Woodlands TX. 3100 sq ft Rhapsody model. Everything we dreamed of and d...

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3.1

Heat and Air bout working in one bedroom. Told to close some of the others to push air to bedroom. Oven did not work. Ga...

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5

All perfect services, no delays. The superintendent was outstanding that worked for Ryland. That is the key of...

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No votes

Ryland Homes and Meritage Homes Most Critical Reviews

Lowest rated reviews
1

I have never worked so hard to spend just under 400K in my life. These guys are very careful to make sure you sign...

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1

Meritage Homes treats their customers very poorly. Don't even count on getting a different experience with escalating is...

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1

Ryland Homes Colorado are Overpriced high density neighborhoods (micro lots - 6 foot front yard single family homes) wha...

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1

I have bought a house from Meritage back in 2013 - Brand New ! they have a horrible customer service !
Refused me the b...

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Ryland Homes and Meritage Homes Latest Reviews

Recent published reviews
1.4

The materials used are cheap from siding to doors, electrical outlets and switches. Breakers trip constantly.

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1

DoWe purchased a new home from Meritage Homes three years ago. It was clear from the beginning that the company is a...

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1.5

They did not seal my roof, therefore with every high wind and rain the roof leaks, new home 1st time memorial day leak...

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1.4

Closed on this house, Lot 109, on 3/14/18, 3-1/2 months later than promised. Salesman told us a pack of lies from day 1:...

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Ryland Homes and Meritage Homes Products and Services

Most reviewed product and services
  • Ryland Homes House Construction (58 reviews)
  • Ryland Homes Customer Care (19 reviews)
  • Ryland Homes Home Buying (4 reviews)
  • Meritage Homes House Construction (46 reviews)
  • Meritage Homes Home Buying (10 reviews)
  • Meritage Homes Customer Care (7 reviews)