PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merial and Zoetis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merial
Zoetis

Merial and Zoetis Overview

Total reviews
227
30
Company responses
0
0
Issues resolved
0
0

Merial and Zoetis Consumer Ratings

Rank
52 out of 375 in Pet Medicine and Veterinary Clinics category
73 out of 375 in Pet Medicine and Veterinary Clinics category
Product or Service Quality
39 in category
26 in category
Website
58 in category
65 in category
Customer service
41 in category
47 in category
Price Affordability
43 in category
53 in category

Merial and Zoetis Rating Details

Product or Service Quality
1.2 (54 reviews)
1.8 (11 reviews)
Reviewer's quote

...Why doesn't this product kill the fleas it's designed to kill? May I have your response? Thank you. Frances Smith..

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...Had to call customer service to request a new card, as indicated on their website. Placed on hold for 35 minutes (would have been longer, but I hung up). Their website should allow me to request that, but it lacks many features and is user unfriendly...

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Website
2 (39 reviews)
1.5 (14 reviews)
Reviewer's quote

...pulled from shelves!!! Does nothing but allows us to apply a chemical that may harm animal or çhildren that may come in contact with it According to their website they do not really vare uf their product doesnt wirk unless you purchased from your vet. If you do not stand behind your product 100% what does that say?...

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Zoetis was cited by the FDA for false and misleading information on their website in regards to Apoquel. DO YOUR RESEARCH! This drug is not safe and completely cripples your dogs immune system. There are better and safer options for atopic dermatitis (itchy skin) for your dog..

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Customer service
1.4 (38 reviews)
1.2 (13 reviews)
Reviewer's quote

...There is no customer service contact information to ask for help with the card. I followed a link online and was redirected to a chat - where the person on the other end wanted me to pay $5 (refundable) to continue the chat. I did not...

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...I called them and their Customer Service Rep told me the Review Team denied it because my invoice didn't specify dosage and quantity. However, they ask that info on their online form submission. So, I really don't think they want to reward us for spending a lot of money on their products..

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Price Affordability
1.8 (38 reviews)
1.3 (10 reviews)
Reviewer's quote

Per your supposed policy, you will not reimburse my money even though your product doesnt work. I will vice pit my concerns with my bank and dispute the charge as well as spread the word out to friends, family and coworkers and social media to discourage them from buying your products as they do...

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Rewards program is apparently something they would rather you didn't use so you would pay full price for products..

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Merial and Zoetis Pros and Cons

Pros
  • Price
  • Quality
  • Apoquel is a great product
Cons
  • Bad product frontline plus for dogs and cats
  • Bad product
  • Verry poor customer service
  • Zoetis does not support pet rewards program
  • Rewards program impossible to utilize
  • Dangerous drug that kills dogs

Merial and Zoetis Most Positive Reviews

Top rated reviews
5

I take in rescue animals. And always use frontline. I have 7 cats. 3 dogs. It wasnt cheap. I cleaned and vacuum. This t...

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3.7

First, I read the review concerning the medication Apoquel, which I have been giving to my 9-year-old pittie for the pas...

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5

I have been using Frontline Plus on my dog since she was 3 months old and switched to Frontline Gold when it came out,...

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No votes

Merial and Zoetis Most Critical Reviews

Lowest rated reviews
1


WHAT DID YOU DO TO YOUR PRODUCT!!!!!!!!!

I've been using frontline plus for 7 years on all my animals, 2 dogs and 2...

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1

1. Not everyone who uses your product is a computer genius. I have 12 dogs. For the past three months they have been on...

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1

Have been using Frontline Plus for last several months..thinking it was his diet changing his black coat and after...

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1

Their test strips are a dollar a piece and having to test twice a day and then curves it is very expensive. A lot of the...

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Merial and Zoetis Latest Reviews

Recent published reviews
1

Frontline PLUS Lot # 62001AR
First Dog:
Applied to 15 year old dog and it did not kill fleas.
Brought her to Vet &;;;;;...

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1

Zoetis was cited by the FDA for false and misleading information on their website in regards to Apoquel. DO YOUR...

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No votes

We bought the 3 months supply of frontline plus and after using for two months we saw no flea relief in fact the fleas...

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1.4

Needed to redeem my rewards, but did not keep last years rewards card for reloading. Had to call customer service to...

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Merial and Zoetis Products and Services

Most reviewed product and services
  • Merial Flea Control (81 reviews)
  • Merial Frontline Plus Flea Control (48 reviews)
  • Merial Frontline Gold Flea Control (7 reviews)
  • Zoetis Pet Medicine (2 reviews)
  • Zoetis Rewards Program (2 reviews)
  • Zoetis Revolution Dewormer (1 review)