Vetco Clinics vs Merial: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vetco Clinics and Merial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vetco Clinics

2.0

Merial

1.6

Vetco Clinics

Merial

Vetco Clinics and Merial Overview

Total reviews

163

221

Company responses

Issues resolved

Merial was first mentioned on PissedConsumer on Sep 1, 2010 and since then this brand received 221 reviews. It is 58 reviews more than Vetco Clinics received since Nov 10, 2015.

Vetco Clinics and Merial Consumer Ratings

Rank

35 out of 496 in Pet Medicine and Veterinary Clinics category

53 out of 496 in Pet Medicine and Veterinary Clinics category

Staff

35 in category

36 in category

Customer service

36 in category

37 in category

Product or Service Quality

31 in category

38 in category

According to consumer ratings and reviews, Vetco Clinics ranks 18 points higher in the Pet Medicine and Veterinary Clinics category than Merial. People gave Vetco Clinics 1.8 stars for Staff criterion in Pet Medicine and Veterinary Clinics category and it is 66 points higher than the worst rated brand in this category. At the same time, Merial was rated 1.8 stars for Staff criterion in this category and it is 65 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Merial has a higher rating than Merial. Regarding Product or Service Quality criterion, consumers gave Vetco Clinics 1.7 stars and it is 69% greater than other in category. Merial however was rated 1.2 stars and it is 62% greater than other in category.

Vetco Clinics and Merial Rating Details

Staff

1.8 (109 reviews)

1.8 (15 reviews)

Reviewer's quote

Kind staff and caring with animals..

PissedConsumer1639183

STOP USING HUGE STYROFOAM COOLERS FOR ONE SMALL VIAL OF PRODUCT! It is not only a waste of space, but does not keep the product cold for very long during shipping. We constantly receive one vial of Prozinc in a box that could hold a ten gallon fish tank. Shawn packaged our last one on July 9, 2019....

Jennifer C

Customer service

1.5 (108 reviews)

1.5 (35 reviews)

Reviewer's quote

...Customer service on the phone said they’re sorry, but they were not helpful. How very disappointing and disrespectful to all the customers who stood that day in line and to the employees who did show up to work on time!..

PissedConsumer1608095

...I called the customer care line and they were rude and uncaring. I will never purchase another Merial product and advise other animal lovers to avoid these products as well. Merial employees stated they could not tell me how long adverse reactions last...

PissedConsumer991419

Product or Service Quality

1.7 (108 reviews)

1.2 (51 reviews)

Reviewer's quote

I showed up for an advertised clinic which I confirmed with their customer service as 8am. I rearranged my work schedule and arrived at 7:45am. When it was obvious no one was there, I checked with Petco who informed me the clinic was at 9am...

PissedConsumer1499033

I applied Frontline by the instructions and our dog was actually on the heavy side for the dose. It burned her skin terribly. $250 later she was shaved and cleaned and on two medications for 10 days.

Linda B

Vetco Clinics and Merial Pros and Cons

Pros

Low prices
Staff of the actual peto
Leaving

Price
Quality

Cons

Too long of a wait
Negligence
Had to wait a long time

Bad product frontline plus for dogs and cats
Verry poor customer service
Bad product

Vetco Clinics and Merial Most Positive Reviews

Top rated reviews

Get my yearly vaccines with Vetco and have no problems with their service. My local vet would charge nearly $150...

I take in rescue animals. And always use frontline. I have 7 cats. 3 dogs. It wasnt cheap. I cleaned and vacuum. This t...

Vetco Clinics and Merial Most Critical Reviews

Lowest rated reviews

This was an absolute nightmare. The first Saturday I waited for over an hour. The traveling clinic never came that...

WHAT DID YOU DO TO YOUR PRODUCT!!!!!!!!!

I've been using frontline plus for 7 years on all my animals, 2 dogs and 2...

Vetco Clinics and Merial Latest Reviews

Recent published reviews

Very poor service...the tech was unable to hold our 7.8 pound puppy still for the Vet took three tries to give Rabies...

Read all 163 reviews

I used to like Frontline for my dogs and it worked great, but the last 2 times I used it, it was like pouring water on...

Read all 221 reviews

Vetco Clinics and Merial Products and Services

Most reviewed product and services

Vetco Clinics Pet Vaccination (48 reviews)
Vetco Clinics Rabies Pet Vaccination (29 reviews)
Vetco Clinics Customer Care (28 reviews)

Merial Flea Control (81 reviews)
Merial Frontline Plus Flea Control (47 reviews)
Merial Heartgard Plus Dewormer (7 reviews)

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