PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pet Wellbeing and Merial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pet Wellbeing

Pet Wellbeing

Has Verified Representatives
3.8
Merial

Merial

1.6
Pet Wellbeing
Merial

Pet Wellbeing and Merial Overview

Total reviews 92 229
Company responses 81 0
Issues resolved 1 0

Pet Wellbeing and Merial Consumer Ratings

Rank
8 out of 378 in Pet Medicine and Veterinary Clinics category
55 out of 378 in Pet Medicine and Veterinary Clinics category
Customer service
15 in category
41 in category
Website
19 in category
59 in category
Product or Service Quality
16 in category
40 in category
Value for money
19 in category
46 in category

Pet Wellbeing and Merial Rating Details

Customer service
2.7 (49 reviews)
1.4 (40 reviews)
Reviewer's quote

...If they are this sloppy at employing frontline customer service staff, what else are they sloppy about?!..

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...There is no customer service contact information to ask for help with the card. I followed a link online and was redirected to a chat - where the person on the other end wanted me to pay $5 (refundable) to continue the chat. I did not...

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Website
3.3 (45 reviews)
1.9 (41 reviews)
Reviewer's quote

...I chatted with a representative on the website and was curious about their other product for arthritis. Since my dog is also on pain management meds for his hip issues, they suggested Old Friend for large dogs (because of his meds). After about 4 days he started getting up an following me around...

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...pulled from shelves!!! Does nothing but allows us to apply a chemical that may harm animal or çhildren that may come in contact with it According to their website they do not really vare uf their product doesnt wirk unless you purchased from your vet. If you do not stand behind your product 100% what does that say?...

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Product or Service Quality
2.8 (43 reviews)
1.2 (56 reviews)
Reviewer's quote

The negative reviews of this company's products prematurely killing beloved fur babies is just atrocious. Their damage control response person on this pissedconsumer site keeps stating their "Better Business Bureau A+" rating. Their BBB has only 5 (FIVE) glowing reviews (again, created by paid...

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...the 18 my dog started acting weird first he wouldnt eat had seizures tremors throwing up barely could walk stopped drinking water loss of appetite this product killed my dog..

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Value for money
2.7 (41 reviews)
1 (24 reviews)
Reviewer's quote

I filed a PayPal claim which was originally denied by PayPal, but when I called them just now, PayPal reversed their decision and refunded my money. I tried to leave this same review on their website, and of course I am blocked from doing so. TERRIBLE COMPANY TO DEAL WITH! IF YOU LOVE YOUR CAT OR...

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Per your supposed policy, you will not reimburse my money even though your product doesnt work. I will vice pit my concerns with my bank and dispute the charge as well as spread the word out to friends, family and coworkers and social media to discourage them from buying your products as they do...

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Pet Wellbeing and Merial Pros and Cons

Pros
  • Product and the staff
  • Products and service
  • Fast service
  • Price
  • Quality
Cons
  • Worthless product that killed my cat
  • Terrible customer service unethical unprofessional sale tactics
  • Poor customer service
  • Bad product frontline plus for dogs and cats
  • Bad product
  • Verry poor customer service

Pet Wellbeing and Merial Most Positive Reviews

Top rated reviews
5

ALMOST ALL DISEASES HAVE SUPPLEMENTS TO EITHER CURE THE DISEASE OR ALLOW A DOG/CAT TO LIVE SYMTOM FREE...I HAVE ONE DOG...

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5

I take in rescue animals. And always use frontline. I have 7 cats. 3 dogs. It wasnt cheap. I cleaned and vacuum. This t...

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5

my 14year old pekingese was suffering from kidney failure had eaten anything in almost two weeks right at deaths door....

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5

I have been using Frontline Plus on my dog since she was 3 months old and switched to Frontline Gold when it came out,...

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Pet Wellbeing and Merial Most Critical Reviews

Lowest rated reviews
1

Worst customer service! Operations Manager, Ina Judge is ignorant, mean, Andy professional! Items not received within...

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1


WHAT DID YOU DO TO YOUR PRODUCT!!!!!!!!!

I've been using frontline plus for 7 years on all my animals, 2 dogs and 2...

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1

They sound lovely and empathetic - perhaps they are but the rep convinced me to pay UPS 2nd day air on Dec 11 to get my...

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1

Have been using Frontline Plus for last several months..thinking it was his diet changing his black coat and after...

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Pet Wellbeing and Merial Latest Reviews

Recent published reviews
1

I placed an original order and PAID FOR SHIPPING.
By the time I got the item my pet passed.
I called to them and explained...

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1

DI used frontline on my dog aug.the 18 my dog started acting weird first he wouldnt eat had seizures tremors throwing...

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1

These people are lairs, products are over priced/ staff is hateful and condonsendion and disrespectful and combative...

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1

The company front line and this is their parent company killed my dog my dog started having seizures and everything...

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Pet Wellbeing and Merial Products and Services

Most reviewed product and services
  • Pet Wellbeing Kidney Support Gold Pet Supplement (12 reviews)
  • Pet Wellbeing Life Gold Pet Supplement (9 reviews)
  • Pet Wellbeing Customer Care (8 reviews)
  • Merial Flea Control (81 reviews)
  • Merial Frontline Plus Flea Control (48 reviews)
  • Merial Frontline Gold Flea Control (7 reviews)