PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tradesy and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Tradesy and Mercari Overview

Total reviews
Company responses
Issues resolved

Tradesy was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 1024 reviews. It is 196 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tradesy customer support team and Mercari customer service.

Tradesy and Mercari Consumer Ratings

367 out of 2295 in Footwear and Clothing category
77 out of 431 in Auctions and Marketplaces category
Customer service
258 in category
56 in category
349 in category
77 in category
Exchange, Refund and Cancellation Policy
239 in category
47 in category

Tradesy and Mercari Rating Details

Customer service
1.5 (439 reviews)
1.4 (392 reviews)
Reviewer's quote

...giving it so stayed in a Box I open the Box finally about a week ago figured I'll use it for me and then I realize there's a alarm tag and their So I called customer service just to ask them what Should I do The lady was very polite she apologized couple of times she said hold on let me go get the supervisor She comes back after 15 minutes of waiting on the phone telling me that her Stupid visor...


...Yalls customer service needs to be redone and up to Little bit y'all don't ever get back with me about anything. this is the last time I'm using y'all's app ever again..

2.3 (388 reviews)
2 (372 reviews)
Reviewer's quote

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

Constance H

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...

Exchange, Refund and Cancellation Policy
1.6 (385 reviews)
1.5 (367 reviews)
Reviewer's quote

The shoes were misrepresented in size and I want a full refund not a Tradesy credit..


...The buyer can send back anything they'd like and once the tracking shows it arrived they close the return and issue a refund to the buyer without checking with the seller to ensure the item is in the condition as before or if it's even the same item..

Mark R

Tradesy and Mercari Pros and Cons

  • Designer items for sale
  • Ease of selling
  • Design of the site
  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
  • Customer service
  • Policies and procedures
  • Lack of customer service
  • Customer service
  • Stole my money
  • Fraud

Tradesy and Mercari Most Positive Reviews

Top rated reviews

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...


I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

Tradesy and Mercari Most Critical Reviews

Lowest rated reviews

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...


I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

Tradesy and Mercari Latest Reviews

Recent published reviews

I bought a purse for 100 and it's horrible and a piece of crap. The stitching is coming apart and the purse keeps openin...

Read all 1024 reviews

I purchased adobe acrobat, paid through PayPal, received confirmation of purchase via email and notification the...

Read all 828 reviews

Tradesy and Mercari Products and Services

Most reviewed product and services
  • Tradesy Customer Care (129 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)
  • Mercari Customer Care (154 reviews)
  • Mercari Marketplace (120 reviews)
  • Mercari Account (50 reviews)