PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tradesy and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tradesy
Mercari

Tradesy and Mercari Overview

Total reviews
1065
1668
Company responses
0
0
Issues resolved
7
11

Tradesy and Mercari Consumer Ratings

Rank
440 out of 2052 in Footwear and Clothing category
75 out of 313 in Auctions and Marketplaces category
Customer service
282 in category
73 in category
Website
377 in category
76 in category
Exchange, Refund and Cancellation Policy
274 in category
59 in category
Product or Service Quality
347 in category
59 in category

Tradesy and Mercari Rating Details

Customer service
1.5 (459 reviews)
1.4 (686 reviews)
Reviewer's quote

...No one has reached out to me from the Tradesy company! Im very disappointed with the Lack of Customer Service and cooperation concerning this process!..

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Terrible customer service. Some of the items are not as described. Scam..

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Website
2.3 (403 reviews)
2 (625 reviews)
Reviewer's quote

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

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... has made every excuse under the sun for not allowing me to exchange to the Saga fox I originally ordered and paid for, even though she still had it up on her website for sale. Just 5 days ago, she said she would exchange for the SAGA and then told me, I had to return everything. This woman is false advertising and as you will see I ordered th...

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Exchange, Refund and Cancellation Policy
1.6 (399 reviews)
1.6 (625 reviews)
Reviewer's quote

...Refund should be coming soon..

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...We refunded your original form of payment. Please allow 5–10 days for the amount to appear in your bank account. Rest assured, our Moderation team monitors cancellations closely...

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Product or Service Quality
1.8 (379 reviews)
1.8 (612 reviews)
Reviewer's quote

I needed assistance to update a listing and the customer service representative got back to me right away..

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...Product meets the requirements that qualify my purchase for return, as per mercari's return policy, yet when I attempt to do so it says otherwise. Clicking "contact us" only leads me back to "request return", without any additional help or means of contact..

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Tradesy and Mercari Pros and Cons

Pros
  • Designer items for sale
  • Ease of selling
  • Design of the site
  • At first i thought this was a great place to shop
  • How easy it was to list items for sale
  • Easy to order
Cons
  • Customer service
  • Policies and procedures
  • Lack of customer service
  • Customer service
  • No customer service
  • Cant contact mercari

Tradesy and Mercari Most Positive Reviews

Top rated reviews
5

TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

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5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

I have been reading the complaints regarding Tradesy, as well as complaints from buyers and sellers buying and selling r...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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Tradesy and Mercari Most Critical Reviews

Lowest rated reviews
1

First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

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1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

I ordered a LV for over $1300.00. Upon receiving the bag I knew instantly it was a fake. I sent it back and was assured...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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Tradesy and Mercari Latest Reviews

Recent published reviews
No votes

My email needs to be changed
It is currently- gunternyc@aol.com- that is my old email which is deactivated
This is the new...

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No votes

She got address and sent it any way to wrong address.

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No votes

Hello my account was suspended due to I made a claim with my bank because I never received a shipment not sure if...

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1.8

My account has been closed I guess but my funds of $111 plus change has been erased some of my orders have been...

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Tradesy and Mercari Products and Services

Most reviewed product and services
  • Tradesy Customer Care (131 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)
  • Mercari Customer Care (185 reviews)
  • Mercari Marketplace (147 reviews)
  • Mercari Account (62 reviews)