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Mercari

Auctions and Internet Stores
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $80 CLAIMED LOSSES
  • $40 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Ease of adding items 1
  • Seller discounted prices 1

Customers don't like

  • No contact phone number and only mobile app usable2
  • Customer support run by apes2
  • Plated filled junk listed as 14k 18k platinum1
  • Used lingerie swimwear just gross1
  • Replicas galore1
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Tradesy

Auctions and Internet Stores
  • 5 ISSUES RESOLVED
  • 586 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $959 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Designer items for sale 16
  • Ease of selling 12
  • Design of the site 7
  • Website design 5
  • Website and mobile site 4

Customers don't like

  • Customer service13
  • Lack of customer service10
  • Policies and procedures9
  • How sellers treated8
  • Poor communication7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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