PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
Mercari

Poshmark and Mercari Overview

Total reviews
1441
1355
Company responses
0
0
Issues resolved
24
9

Poshmark and Mercari Consumer Ratings

Rank
92 out of 300 in Auctions and Marketplaces category
72 out of 300 in Auctions and Marketplaces category
Customer service
81 in category
68 in category
Exchange, Refund and Cancellation Policy
61 in category
49 in category
Website
71 in category
70 in category
Product or Service Quality
69 in category
53 in category

Poshmark and Mercari Rating Details

Customer service
1.3 (733 reviews)
1.4 (579 reviews)
Reviewer's quote

...Poor company, poor customer service!!!!..

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...I looked at multiple sites to find a customer service telephone number that no one answered. Disappointed is an understatement..

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Exchange, Refund and Cancellation Policy
1.4 (652 reviews)
1.5 (530 reviews)
Reviewer's quote

Per two PayPal Reps I spoke to, Poshmark does not have a policy in place to submit for a return which in this day and age is absolutely bad business practice. Hence me contacting PayPal out of shear frustration hoping they could assist me which they did but even their process will take up to 10...

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...including me sending pictures documenting a counterfeit product sold on Mercari as if it was a real, original product a their escalation team issued a full refund in addition to a $100 credit. I was very thankful of their teams approach to resolving the issue and making it correct. I would hope that such a seller is banned...

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Website
2 (622 reviews)
2 (534 reviews)
Reviewer's quote

...The item on poshmarks website shows as "pending shipment scan" but USPS. com states item was delivered. I have messaged these people over and over without result, sent copies of the tracking info and usps tracking info without result...

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I am a customer using your website and dont know why you are considering closing my account. I have not done anything decivious. I have many nice item I would like to sell Thanks, Garth jacksongarth71@gmail...

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Product or Service Quality
1.7 (610 reviews)
1.8 (522 reviews)
Reviewer's quote

...I tried to rtn without paying anything and your customer service declined it saying that i reced what was according to the listing. I tried again and was told I should have asked for more pics. Obviously they didnt look into this or have enough knowledge to make that decision...

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I emailed the customer service rep Ambrose six times and I called the company yesterday afternoon before close and no one called me back. This is the last time I will shop through Mercari. I wanted to give the company a second chance, but each time it has been the lack of customer service with...

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Poshmark and Mercari Pros and Cons

Pros
  • Deals on poshmark
  • Variety
  • How easy it was to sell
  • At first i thought this was a great place to shop
  • How easy it was to list items for sale
  • Communication between buyer and seller
Cons
  • Customer service
  • No customer service
  • Scamming
  • Customer service
  • Ability to contact company
  • No customer service

Poshmark and Mercari Most Positive Reviews

Top rated reviews
5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

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5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

Lol despite the awful reviews I've seen on here, I must say Poshmark is super great! I've made over $200, with all of...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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Poshmark and Mercari Most Critical Reviews

Lowest rated reviews
1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

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1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

You get a feel about sites right away so go with your gut on this one. I knew there was a lot of younger people...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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Poshmark and Mercari Latest Reviews

Recent published reviews
No votes

A purchase being submitted twice which for the life of me I couldn't see on the site almost $300 to twice purchasing...

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No votes

the jeans are not okay babe 2734 they're more like 3034 knock-off jeans they're not even the jeans that I ordered...

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No votes

Reroute my money to my account

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No votes

I dont understand why my debit card ending in 2474 is not being accepted

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Poshmark and Mercari Products and Services

Most reviewed product and services
  • Poshmark Customer Care (233 reviews)
  • Poshmark Marketplace (161 reviews)
  • Poshmark Shipping Service (119 reviews)
  • Mercari Customer Care (182 reviews)
  • Mercari Marketplace (138 reviews)
  • Mercari Account (60 reviews)