PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and Mercari as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
Mercari

Poshmark and Mercari Overview

Total reviews 1625 1790
Company responses 0 0
Issues resolved 25 13

Poshmark and Mercari Consumer Ratings

Rank
93 out of 318 in Auctions and Marketplaces category
78 out of 318 in Auctions and Marketplaces category
Customer service
85 in category
77 in category
Exchange, Refund and Cancellation Policy
65 in category
51 in category
Website
76 in category
87 in category
Product or Service Quality
64 in category
58 in category

Poshmark and Mercari Rating Details

Customer service
1.3 (798 reviews)
1.4 (750 reviews)
Reviewer's quote

I am complaining that you cant even get in touch with customer service because of the email address being full. Seems like someone should be checking on the email address to assist customers with their problems. My package and money is all tied up...

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...I cant post or talk to customer service at all now on the app..

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Exchange, Refund and Cancellation Policy
1.4 (704 reviews)
1.5 (674 reviews)
Reviewer's quote

...rk, I immediately notified the seller and Poshmark, I even sent Poshmark pictures of the defective clogs but Poshmark and the seller Kathy(almostnew) Declined refunding me since I accepted the purchase upon receipt. Kathy didnt even try to have Poshmark release a refund, her excuse was blaming Poshmark for controlling how ...

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Purchased iPhone last Dec 2019, never thought I would see my refund, seller canceled on me, 10 months later I received an email letting me know I have a refund on the way. DONT GIVE UP, it could happen..

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Website
2 (678 reviews)
2 (689 reviews)
Reviewer's quote

...The item on poshmarks website shows as "pending shipment scan" but USPS. com states item was delivered. I have messaged these people over and over without result, sent copies of the tracking info and usps tracking info without result...

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...It does say on your website We cant protect returning items on your own. If you do so, the transaction may be completed regardless so the sellers funds can be released. If your return is approved and you need help with the label, reach out to us...

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Product or Service Quality
1.8 (659 reviews)
1.8 (669 reviews)
Reviewer's quote

...can you consider a reply you guys are my source on how I shop my money has already paid but it's no good for to release the money when I haven't gotten the product from the...

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The reason for my review is pretty self-explanatory for the service received by Mercari and would rate 0 stars if it were possible. I would go into further detail of how much "hurdles" I had to jump through in order to cancel my account, but I am feeling so stressed and burned out trying to get the...

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Poshmark and Mercari Pros and Cons

Pros
  • Users are generally nice and honest
  • Good way of getting favorite brands at discounted prices
  • Deals on poshmark
  • How easy it was to list items for sale
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
Cons
  • Customer service
  • No customer service
  • Scamming
  • Customer service
  • No customer service
  • Cant contact mercari

Poshmark and Mercari Most Positive Reviews

Top rated reviews
5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

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5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

Lol despite the awful reviews I've seen on here, I must say Poshmark is super great! I've made over $200, with all of...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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Poshmark and Mercari Most Critical Reviews

Lowest rated reviews
1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

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1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

You get a feel about sites right away so go with your gut on this one. I knew there was a lot of younger people...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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Poshmark and Mercari Latest Reviews

Recent published reviews
No votes

Never got my pocket book order number 6504887740

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1

Your (888)325-2186 phone # is not working! have an issue with the shipping coming out of the purchase price of what I'm...

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No votes

LAST 2 CUSTOMERS IVE LEFT MESSAGES , NOW THEY HAVE CANCELED SALE 7 DAYS LATER AFTER RECEIVING PRODUCTS,,,WHY WONT MY...

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No votes

Wrong color from what it read and it use not new like it said

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Poshmark and Mercari Products and Services

Most reviewed product and services
  • Poshmark Customer Care (249 reviews)
  • Poshmark Marketplace (162 reviews)
  • Poshmark Shipping Service (127 reviews)
  • Mercari Customer Care (189 reviews)
  • Mercari Marketplace (150 reviews)
  • Mercari Profile (67 reviews)