PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Poshmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
Poshmark

Mercari and Poshmark Overview

Total reviews
780
1144
Company responses
0
0
Issues resolved
7
22

Poshmark was first mentioned on PissedConsumer on Feb 4, 2014 and since then this brand received 1144 reviews. It is 364 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Poshmark customer support team than with Mercari customer service.

Mercari and Poshmark Consumer Ratings

Rank
73 out of 469 in Auctions and Marketplaces category
400 out of 2463 in Footwear and Clothing category
Customer service
70 in category
340 in category
Website
88 in category
387 in category
Exchange, Refund and Cancellation Policy
53 in category
280 in category

Mercari and Poshmark Rating Details

Customer service
1.4 (374 reviews)
1.3 (630 reviews)
Reviewer's quote

A former Mercari addict, I now wish I could give negative stars! I just had the worst customer service experience in my life, wasted half my day. If you use PayPal to make a payment on Mercari and have your PayPal account set to use PayPal credit as your preferred method of payment, Mercari will...

Huong

There is very poor customer service so do not use this site unless absolutely necessary..

Holly W
Website
2 (353 reviews)
2 (526 reviews)
Reviewer's quote

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...

PissedConsumer1634821

After numerous emails regarding several items i requested to return due Reasons they stated on website would justify a return I was informed they do not accept any returns and all sales are final. I disputing the charges with my bank and returning the items to the sellers. I will also report them...

Theresa S
Exchange, Refund and Cancellation Policy
1.5 (348 reviews)
1.4 (557 reviews)
Reviewer's quote

...They still denied me returning back the item and getting my refund. They where much to interested in the 10% commission they got from the fraudulent sale. I wonder how they sleep at night...

PissedConsumer1717255

I have now sent over five requests for information about this sale – I need to contact the seller (jonesbran5988) and request he refund the money (because he knowingly and intentionally mis-advertised the size – the attached ad from Poshmark shows 18W, yet the attached picture of the suit shows it...

PissedConsumer1726237

Mercari and Poshmark Pros and Cons

Pros
  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
  • How easy it was to sell
  • Diversity of products
  • Deals on poshmark
Cons
  • Customer service
  • Stole my money
  • Customer support run by apes
  • Customer service
  • No customer service
  • Unable to contact customer service

Mercari and Poshmark Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

Mercari and Poshmark Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

Mercari and Poshmark Latest Reviews

Recent published reviews

I have never received payment on the sell of my boots back in November

Read all 780 reviews
1

I purchased a pair of brand new UGG boots from a seller along with 2 other orders in total I was to receive 3 packages....

Read all 1144 reviews

Mercari and Poshmark Products and Services

Most reviewed product and services
  • Mercari Customer Care (146 reviews)
  • Mercari Marketplace (112 reviews)
  • Mercari Account (49 reviews)
  • Poshmark Customer Care (217 reviews)
  • Poshmark Marketplace (152 reviews)
  • Poshmark Shipping Service (99 reviews)