PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Poshmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Mercari and Poshmark Overview

Total reviews
Company responses
Issues resolved

Poshmark was first mentioned on PissedConsumer on Feb 4, 2014 and since then this brand received 1207 reviews. It is 371 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Poshmark customer support team than with Mercari customer service.

Mercari and Poshmark Consumer Ratings

77 out of 433 in Auctions and Marketplaces category
411 out of 2297 in Footwear and Clothing category
Customer service
62 in category
359 in category
81 in category
409 in category
Exchange, Refund and Cancellation Policy
51 in category
305 in category

Mercari and Poshmark Rating Details

Customer service
1.4 (398 reviews)
1.3 (653 reviews)
Reviewer's quote

...Yalls customer service needs to be redone and up to Little bit y'all don't ever get back with me about anything. this is the last time I'm using y'all's app ever again..


...it is impossible to contact customer service. Every time you try to contact them, write the situation and hit a submit, page turns blank and nothing happens..

vita v
2 (375 reviews)
2 (550 reviews)
Reviewer's quote

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...


Im gonna report to everyone to leave your website alone all yall do is scam people all day on here and people need to know if my item cost $100 I should not be receiving no check for $1500 or anything over what I ask for I will make sure nobody ever use your site again..

Jacana E
Exchange, Refund and Cancellation Policy
1.5 (370 reviews)
1.4 (580 reviews)
Reviewer's quote

...I don't recall them saying if a transaction is cancelled you will not receive a refund for 30 days. Take your money today, give it back (hopefully) in 30 yes Thirty days..

John F

...No refund. The response was that I didn't understand "sizing. " What a scam...


Mercari and Poshmark Pros and Cons

  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
  • How easy it was to sell
  • Diversity of products
  • Deals on poshmark
  • Customer service
  • Stole my money
  • Fraud
  • Customer service
  • No customer service
  • Unable to contact customer service

Mercari and Poshmark Most Positive Reviews

Top rated reviews

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...


If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

Mercari and Poshmark Most Critical Reviews

Lowest rated reviews

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...


I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

Mercari and Poshmark Latest Reviews

Recent published reviews

Beware because you only have 3 days pretty much to the minute of delivery to notify of an issue. Seller itsfaustoparra...

Read all 836 reviews

most items are not as describe. this shoe was listed as in excellent condition, but it is in a really bad condition. it...

Read all 1207 reviews

Mercari and Poshmark Products and Services

Most reviewed product and services
  • Mercari Customer Care (156 reviews)
  • Mercari Marketplace (120 reviews)
  • Mercari Account (50 reviews)
  • Poshmark Customer Care (222 reviews)
  • Poshmark Marketplace (158 reviews)
  • Poshmark Shipping Service (107 reviews)