PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Poshmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
Poshmark

Mercari and Poshmark Overview

Total reviews 1933 1701
Company responses 0 0
Issues resolved 15 25

Mercari and Poshmark Consumer Ratings

Rank
79 out of 325 in Auctions and Marketplaces category
110 out of 325 in Auctions and Marketplaces category
Customer service
86 in category
91 in category
Website
91 in category
81 in category
Product or Service Quality
63 in category
73 in category
Exchange, Refund and Cancellation Policy
61 in category
72 in category

Mercari and Poshmark Rating Details

Customer service
1.3 (805 reviews)
1.3 (821 reviews)
Reviewer's quote

...Apparently sellers are not held to this agreement? Impossible to contact anyone at mercari! Zero customer service!..

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Absolutely no customer service. No response to multiple emails through their site..

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Website
2 (749 reviews)
2 (699 reviews)
Reviewer's quote

...This is ridiculous at least show me what conversation was in violation or reach out to me and how many times did the violation even occur i am so irritated because I actually loved the website and was addicted to shopping there..

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Never went on Poshmark website, clicked on 2020 Hess toy truck. Five pictures came up, opened first which was Poshmark clicked out and did not order. Moved over to third picture which was the original Hess Truck site and ordered thru PayPal...

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Product or Service Quality
1.8 (729 reviews)
1.8 (680 reviews)
Reviewer's quote

...They said that the serial number (below in pics) was not Apple product. I quickly contacted Mercari and because they had released the funds they couldnt do anything. I tried and tried to get their help...

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Their customer service does not get back to you. They do not help resolve issues with the seller. I bought a baseball cap as a gift and it came in a tiny plastic bag all smashed up...

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Exchange, Refund and Cancellation Policy
1.5 (727 reviews)
1.4 (728 reviews)
Reviewer's quote

Then I followed the policy step by step from Mercari 24 hours to report. I filed a report took video and picture. Mercari closed the open cases without reaching out to me and didnt even replied to all my emails this is so hard to communicate when you have proofs already and ignored all my emails...

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...how do I cancel and get refund..

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Mercari and Poshmark Pros and Cons

Pros
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
  • How easy it was to list items for sale
  • Users are generally nice and honest
  • No pros
  • Good way of getting favorite brands at discounted prices
Cons
  • Customer service
  • No customer service
  • Cant contact mercari
  • Customer service
  • Unable to contact customer service
  • No customer service

Mercari and Poshmark Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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5

Lol despite the awful reviews I've seen on here, I must say Poshmark is super great! I've made over $200, with all of...

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Mercari and Poshmark Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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1

You get a feel about sites right away so go with your gut on this one. I knew there was a lot of younger people...

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Mercari and Poshmark Latest Reviews

Recent published reviews
3.3

I purchased AirPod Pros a while ago as a gift for my boyfriend. When he opened three and connected them to his iPhone...

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1

Their customer service does not get back to you. They do not help resolve issues with the seller. I bought a baseball...

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3.4

I purchased Airpod Pros on Mercari a while ago as a gift for my boyfriend. When he opened them and connected them he...

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No votes

I place a order with Poshmark for my grandson for steelers chase clay pool black jersey I never got the order I have...

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Mercari and Poshmark Products and Services

Most reviewed product and services
  • Mercari Marketplace (152 reviews)
  • Mercari Profile (71 reviews)
  • Mercari Shipping Service (57 reviews)
  • Poshmark Marketplace (165 reviews)
  • Poshmark Shipping Service (125 reviews)
  • Poshmark Profile (34 reviews)