PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and Offerup as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercari
Offerup

Mercari and Offerup Overview

Total reviews 1946 6390
Company responses 0 0
Issues resolved 15 24

Mercari and Offerup Consumer Ratings

Rank
78 out of 344 in Auctions and Marketplaces category
76 out of 344 in Auctions and Marketplaces category
Customer service
88 in category
75 in category
Website
89 in category
77 in category
Product or Service Quality
61 in category
56 in category
Exchange, Refund and Cancellation Policy
61 in category
45 in category

Mercari and Offerup Rating Details

Customer service
1.3 (812 reviews)
1.4 (1990 reviews)
Reviewer's quote

...Apparently sellers are not held to this agreement? Impossible to contact anyone at mercari! Zero customer service!..

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Going on 2 months since my purchase on offerup I am still trying to get a response from their customer service involving a counterfeit item I purchased off their site via the shipping meathod. I have tried contacting them thru their app, email, phone, twitter and Facebook. Not a single response...

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Website
2 (757 reviews)
2 (1842 reviews)
Reviewer's quote

...I've researched& read, the person who had this phone number prior to me, which was July 2020, when I got it,must have gotten kicked off the Mercari website for violating their rules or doing something wrong,however, that was not me,I was never kicked off of it or banned or ever even used a Mercari account using this...

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...I am trying to refund a buyers money but website won't even work when I cancel order..

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Product or Service Quality
1.8 (737 reviews)
1.9 (1651 reviews)
Reviewer's quote

... to buy, but because I can't access or create an account, I can't purchase anything & I think it's really unfair that Mercari doesn't even have a customer service department or someone I can speak to that can look into this issue. Because if there was one or someone did look into it,they'd be able to see that I didnt have this # until July 2020,which is 219-802-**** ,& it had to have been banned from making a Mercari acct. A long time befo...

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Tried every way possible to contact ANYONE at OfferUp for help with a purchase and it is impossible to find ANY form of contact to get to customer service. You are 100% on your own with purchases made on OfferUp, unlike other public marketplaces, so be very weary about purchases made on OfferUp....

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Exchange, Refund and Cancellation Policy
1.5 (733 reviews)
1.7 (1631 reviews)
Reviewer's quote

...Now I have to go into a store to get one and spend more money while I wait for a refund..

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...I asked the customer to start the return and refund process but she ignored me. Offer Up is a scam!!! They do not have phone support. No one answers their two 1-800 phone numbers..

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Mercari and Offerup Pros and Cons

Pros
  • At first i thought this was a great place to shop
  • I liked the ease of buying and selling
  • How easy it was to list items for sale
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
Cons
  • Customer service
  • No customer service
  • Cant contact mercari
  • Customer service
  • No customer service
  • No response

Mercari and Offerup Most Positive Reviews

Top rated reviews
5

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...

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5

I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

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5

Hi I'm new to mercari just notice I had a coupon to used yesterday and today is gone did i do something or what...

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5

I sold an iPhone 5S here totally new for 200$ and the lady the buys it has the nerve to tell me it's blocked when it...

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Mercari and Offerup Most Critical Reviews

Lowest rated reviews
1

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...

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1

Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

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1

Don't EVER buy products from the online garage sale called Mercari and that's what it is. Buyers Beware, sellers on...

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1

soooooo offerup is *** ***,and the user support is terrriblee.this one time someone offered a reasonable price for my...

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Mercari and Offerup Latest Reviews

Recent published reviews
1.4

I'm 9 months pregnant and I ordered a stroller and car seat on 11/26. My packages were supposed to be delivered on...

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No votes

The buyer already has the item she Still hasnt paid me my payment is still pending it has been more than two days since...

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2.3

I have been trying to return something I bought since last Friday 11/27/20. All I get is "pass the buck". No one has...

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No votes

Our customer contacted us and mention all our listing gone

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Mercari and Offerup Products and Services

Most reviewed product and services
  • Mercari Marketplace (152 reviews)
  • Mercari Profile (71 reviews)
  • Mercari Shipping Service (57 reviews)
  • Offerup Profile (249 reviews)
  • Offerup Marketplace (248 reviews)
  • Offerup Shipping Service (239 reviews)