PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercari and OfferUp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Mercari and OfferUp Overview

Total reviews
Company responses
Issues resolved

OfferUp was first mentioned on PissedConsumer on Feb 2, 2015 and since then this brand received 4409 reviews. It is 3578 reviews more than Mercari received since Apr 26, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mercari customer support team than with OfferUp customer service.

Mercari and OfferUp Consumer Ratings

77 out of 432 in Auctions and Marketplaces category
72 out of 432 in Auctions and Marketplaces category
Customer service
60 in category
53 in category
77 in category
66 in category
Exchange, Refund and Cancellation Policy
49 in category
37 in category

According to consumer ratings and reviews, OfferUp ranks 5 points higher in the Auctions and Marketplaces category than Mercari. People gave Mercari 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 98 points higher than the worst rated brand in this category. At the same time, OfferUp was rated 1.4 stars for Customer service criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that OfferUp has a higher rating than Mercari. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Mercari 1.5 stars and it is 69% greater than other in category. OfferUp however was rated 1.7 stars and it is 77% greater than other in category.

Mercari and OfferUp Rating Details

Customer service
1.4 (396 reviews)
1.4 (1413 reviews)
Reviewer's quote

...Yalls customer service needs to be redone and up to Little bit y'all don't ever get back with me about anything. this is the last time I'm using y'all's app ever again..



Kappitola W
1.9 (374 reviews)
2 (1314 reviews)
Reviewer's quote

Bought an item and the seller took my money. He was supposed to send item by 3 days. 10 days later it had not been sent. You can’t call, email or contact Mercari. I luckily paid through Paypal and got my money back. Then the seller tells me he’ll send it out The next day. I told him he can send it...


...The contact us does not work the phone number send you to recording we change you to a website that does not work none of the phone numbers work through another website I was able to contact..

Exchange, Refund and Cancellation Policy
1.5 (369 reviews)
1.7 (1139 reviews)
Reviewer's quote

...I don't recall them saying if a transaction is cancelled you will not receive a refund for 30 days. Take your money today, give it back (hopefully) in 30 yes Thirty days..

John F

I want a refund on my America express card..


Mercari and OfferUp Pros and Cons

  • How easy it was to list items for sale
  • Communication between buyer and seller
  • Ease of ordering
  • Easy to use
  • Easy to sell and buy
  • Easy to use only mobile
  • Customer service
  • Stole my money
  • Fraud
  • Bad customer service
  • No response
  • No customer service

Mercari and OfferUp Most Positive Reviews

Top rated reviews

I want my refund back ftom a pink camera i canceled...and tje kate spafe crossbofy i purchased...i can"t ser my...


I can only speak from my experience but offer up has been wonderful and seems to be getting better every month. I have s...

Mercari and OfferUp Most Critical Reviews

Lowest rated reviews

I am absolutely livid!! I paid for a dress and shipping off of mercari. The dress was advertised as MIDI calf! Anyone(ev...


Terrible app, don't recommend, getting ridiculous offers and trades, posted but never sold anything just ridiculous,...

Mercari and OfferUp Latest Reviews

Recent published reviews

Paid for an item, seller cancelled, I got nothing. They have my money. I have nothing. I don't recall them saying if a...

Read all 831 reviews

How do I remove or edit a posted item?

Read all 4409 reviews

Mercari and OfferUp Products and Services

Most reviewed product and services
  • Mercari Customer Care (155 reviews)
  • Mercari Marketplace (120 reviews)
  • Mercari Account (50 reviews)
  • Offerup Account (805 reviews)
  • Offerup Customer Care (321 reviews)
  • Offerup Website (238 reviews)