PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mens Wearhouse and Paul Fredrick as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mens Wearhouse
Paul Fredrick

Mens Wearhouse and Paul Fredrick Overview

Total reviews
187
31
Company responses
0
0
Issues resolved
0
0

Mens Wearhouse and Paul Fredrick Consumer Ratings

Rank
375 out of 2058 in Footwear and Clothing category
503 out of 2058 in Footwear and Clothing category
Customer service
241 in category
520 in category
Price Affordability
456 in category
396 in category
Exchange, Refund and Cancellation Policy
194 in category
340 in category
Product or Service Quality
235 in category
299 in category

Mens Wearhouse and Paul Fredrick Rating Details

Customer service
1.7 (64 reviews)
1.1 (15 reviews)
Reviewer's quote

...I am very disappointed with Men's Wearhouse and will not recommend them to anyone!! Have been on the phone for 20 + minutes attempting to talk to Mens Wearhouse customer service to contact Regional Manager Jeff Morley to help expedite these tux's as Andrew would not help in anyway..

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...Customer service is a joke. When you call, all you get is a bunch of excuses and never a straight answer. This company could truly care less about their customer..

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Price Affordability
2.3 (51 reviews)
2.4 (9 reviews)
Reviewer's quote

Second, the price you pay to rental the tux is off because you don't receive what you pay for special for rental. Third, in Broward of Plantation the staff and manager are unprofessional they don't help at all and they just expect you to take the tux, that way it is. First, no bride and groom...

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...These shirts are not inexpensive and I think something should have been done to replace them - even if it would have been a discounted price. I will never shop here again and I will be telling everyone about this. I have never seen such bad service from a company..

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Exchange, Refund and Cancellation Policy
1.9 (51 reviews)
1.4 (12 reviews)
Reviewer's quote

...Super helpful and strict adherence to masks policy - much appreciated!..

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...Today 1/31/17 I called to check on the progress and was told I would be getting a refund as the shirt was know longer in stock. As for an explanation I was told I should order sooner and not wait until the end of the season. I will take there advice, as it must have been my fault...

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Product or Service Quality
2.2 (51 reviews)
2 (10 reviews)
Reviewer's quote

...The customer service during covid is completely non existent! This is very unprofessional, I dont understand how a business this size operates so poorly. If we cant get the suits before June 19th, I want a full refund. Mens Wearhouse you have really disappointed your consumers..

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...Lately, its seems something is wrong with the quality of product, shipping and service. Long story short; ordered pair of shoes. Received order; incorrect shoes but making it worse, the shoes were USED!...

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Mens Wearhouse and Paul Fredrick Pros and Cons

Pros
  • Good selection
  • Selection
  • Outstanding customer service
  • Appearance of products on website
  • Nice clothes
  • Monogram on the sleeve
Cons
  • Customer service
  • Service
  • Bad experience
  • You failed to deliver what was promised
  • Quality of shirt
  • Lost shipping charges

Mens Wearhouse and Paul Fredrick Most Positive Reviews

Top rated reviews
5

It was a great experience. I was helped immediately. Main focus was with me through my time in men's warehouse....

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4

I am upset with your service. I ordered two
suits on 1/14/15 the order number is 3076194. I used an on
line coupon that...

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5

My husband and I had a wonderful experience today while shopping at the Mens Wearhouse in Novato, CA! Jean Jordan was...

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3.1

I have been ordering shirts from Paul Fredrick for more than twenty years. Lately, the quality of the shirts has become...

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Mens Wearhouse and Paul Fredrick Most Critical Reviews

Lowest rated reviews
1

I am the Mother if the groom ... while waiting for my son's fitting, I was shocked as store associates talked a young...

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1

i always get a catalog from those bastards at Paul Fredrick and always throw it out, this Chirtmas, it said, buy one get...

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1

I just called and spoke to the manager -- His comments were... "The groom knew his options... Wear something too small (...

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1

I have purchased several shirts throughout my lifetime from Paul Frederick who aggressively advertises the in Delta and...

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Mens Wearhouse and Paul Fredrick Latest Reviews

Recent published reviews
4.2

Stopped at Prescott Valley AZ after my online order was cancelled and my promo coupon rendered used even tho the order...

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No votes

I orders several shirts from this company and selected "NEXT-Day Air" as my shipping method... Three days later still do...

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4.2

Purchased shoes online. The order was canceled. Shoes still advertised for sale online. Associate stated that shoes...

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1.6

As a loyal customer of Paul Fredrick for almost 2 decades, I've had a few minor issues over the years. Lately, its seems...

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Mens Wearhouse and Paul Fredrick Products and Services

Most reviewed product and services
  • Mens Wearhouse Customer Care (21 reviews)
  • Mens Wearhouse Tuxedo Rental (16 reviews)
  • Mens Wearhouse Suit Alteration Service (6 reviews)
  • Paul Fredrick Shirt (8 reviews)
  • Paul Fredrick Customer Care (5 reviews)
  • Paul Fredrick Pants (1 review)