PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Menards and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Menards
Sears

Menards and Sears Overview

Total reviews
2785
6348
Company responses
0
871
Issues resolved
14
40

Menards and Sears Consumer Ratings

Rank
43 out of 321 in Supermarkets and Malls category
79 out of 321 in Supermarkets and Malls category
Customer service
49 in category
87 in category
Product or Service Quality
44 in category
81 in category
Website
46 in category
76 in category
Discounts and Special Offers
41 in category
75 in category

Menards and Sears Rating Details

Customer service
1.7 (834 reviews)
1.2 (1873 reviews)
Reviewer's quote

Many calls to customer service # listed on operators manual. No return call. Several times was just disconnected after waiting long periods of time...

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...I contacted UPS customer service regarding the issue and they said that an investigation should be conducted by the Sender aka Sears. I was really waiting for these dumbbells as it is practically impossible to find a pair in stock right now and the fact that they are THAT late is really frustrating..

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Product or Service Quality
2.2 (697 reviews)
1.5 (1496 reviews)
Reviewer's quote

...No phone number to call, absolutely no customer service!..

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OMG I have spent 6 weeks trying to get service. I call twice a week and am put on hold for hours to have them say w are trying. Really? Then they say they will replace it and I am put on hold for another hour or MORE...

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Website
2.4 (685 reviews)
1.8 (1445 reviews)
Reviewer's quote

...However I was told by Peter the main manager that I should have checked the website and the broken mower was now my problem. I was shocked. I informed him through tears and frustration that I was a single mother who he gladly took money from who really didnt have the money to spend...

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They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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Discounts and Special Offers
2.6 (671 reviews)
2 (1257 reviews)
Reviewer's quote

...At absolutely no point was there any indication that what I ordered was a special order until it took forever to get there. I ended up having to buy different faucets because my contractor couldn't wait. That was just the beginning of my Menards Customer service nightmare...

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...Since i lost time, money, and the chance to give my son something special before he left, I will never shop at sears again. I called USPS and they informed me that Sears procesed the labels, but they didn't receive the product. I believe Sears never had any attentions on sending my item...

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Menards and Sears Pros and Cons

Pros
  • Prices
  • Generally favorable shopping
  • Selection
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Poor customer service
  • Rude manager
  • Customer service
  • Poor customer service
  • Delivery experience
  • Customer service

Menards and Sears Most Positive Reviews

Top rated reviews
5

We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

On August 9th I purchased I-Joists. I was told they would take 2 to 3 weeks. Then I received a call they would be the...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Menards and Sears Most Critical Reviews

Lowest rated reviews
1

Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

On 07/12/2014, Our 501c3 Charity went to Menards and bought a Deck KIT... A KIT is supposed to have all the parts you...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Menards and Sears Latest Reviews

Recent published reviews
No votes

Some one used my bank account

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1.4

I have had multiple failures with this Samsung Kenmore Elite ( LG ) refrigerator that is now 5 years old. Even the...

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1.6

Can't wear a mask and online isn't an option for me

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No votes

Icemaker leaking and freezing up.leaksinto food bends and causes a buildup of ice and water which drips onto floor. 5...

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Menards and Sears Products and Services

Most reviewed product and services
  • Menards Rebate (337 reviews)
  • Menards Customer Care (249 reviews)
  • Menards Manager (168 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (469 reviews)