PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rural King and Menards as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rural King

Rural King and Menards Overview

Total reviews
Company responses
Issues resolved

Menards was first mentioned on PissedConsumer on Aug 5, 2007 and since then this brand received 2271 reviews. It is 1569 reviews more than Rural King received since May 11, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Menards customer support team than with Rural King customer service.

Rural King and Menards Consumer Ratings

41 out of 614 in Supermarkets and Malls category
35 out of 614 in Supermarkets and Malls category
Customer service
55 in category
40 in category
41 in category
34 in category
Exchange, Refund and Cancellation Policy
36 in category
34 in category

According to consumer ratings and reviews, Menards ranks 6 points higher in the Supermarkets and Malls category than Rural King. People gave Rural King 1.6 stars for Customer service criterion in Supermarkets and Malls category and it is 55 points higher than the worst rated brand in this category. At the same time, Menards was rated 1.8 stars for Customer service criterion in this category and it is 70 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Menards has a higher rating than Rural King. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Rural King 2.2 stars and it is 67% greater than other in category. Menards however was rated 2.2 stars and it is 69% greater than other in category.

Rural King and Menards Rating Details

Customer service
1.6 (258 reviews)
1.8 (595 reviews)
Reviewer's quote

...Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry..

Tony T

... was to take everything down on his own and he gets injured Can you imagine the HUGE lawsuit we would be filing against Menard for such an extreme low customer service/satisfaction If something so necessary like the escalator is broken service should be called in immediately to try and repair plus have signs blocking so no one goes down thru there But of course there was nothing blocking which is an OSHA violation....

Gladys G
2.5 (238 reviews)
2.6 (504 reviews)
Reviewer's quote

...Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart...

Lawrence S

...I think the customer service # listed on menards website is for their menards card. So sent an email..

Exchange, Refund and Cancellation Policy
2.2 (225 reviews)
2.2 (487 reviews)
Reviewer's quote

...a debit card he said that it would have to be in store credit! Absolutely ridiculous!! We paid cash and they were still new with receipt !! They return policy says if you paid cash you get cash back. The store manager also told me that they don’t give refunds over &25, which I know for a fact is not...


I ordered cabinets that were special designed for me. I have all the paperwork that I was given. The design plans were done incorrectly and now the store is not wanting to help resolve this issue. Not only will they not help, but the employees including the general Manager Gary has been extremely...

Christopher B

Rural King and Menards Pros and Cons

  • Most employees
  • Undecided
  • Store overall
  • Prices
  • Generally favorable shopping
  • Selection
  • Very rude
  • Fail to deliver
  • Customer service - very rude
  • Poor customer service
  • Response of local management
  • Rude manager

Rural King and Menards Most Positive Reviews

Top rated reviews

I'm a coach for lake wales steelers youth football we had a car wash scheduled at another location but it was rainy out...


We got the machine home and within an hour the transmission stuck in reverse and the oil cooler leaks very badly. ...

Rural King and Menards Most Critical Reviews

Lowest rated reviews

Appr. 2 weeks ago I drove 30 miles to Muncie, In. to purchase a gun safe. I paid for it and notified the manager that I...


Ordered and paid for tile for bathroom renovation on Aug 16 with estimated Sept 1 delivery date. Received email on Aug...

Rural King and Menards Latest Reviews

Recent published reviews

I was just at your Huber heights store returning an item when two African Americanyouths were walking towards the exit,...

Read all 702 reviews


Read all 2271 reviews

Rural King and Menards Products and Services

Most reviewed product and services
  • Rural King Customer Care (105 reviews)
  • Rural King Manager (100 reviews)
  • Rural King Shipping Service (49 reviews)
  • Menards Rebate (290 reviews)
  • Menards Customer Care (221 reviews)
  • Menards Manager (164 reviews)