PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meineke and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meineke
1.5
Pep Boys
1.7
Meineke
Pep Boys

Meineke and Pep Boys Overview

Total reviews 856 1525
Company responses 0 0
Issues resolved 4 8

Meineke and Pep Boys Consumer Ratings

Rank
277 out of 1201 in Service Centers and Repairs category
202 out of 1155 in Auto Parts and Accessories category
Customer service
233 in category
179 in category
Product or Service Quality
230 in category
182 in category
Price Affordability
265 in category
254 in category
Value for money
233 in category
205 in category

Meineke and Pep Boys Rating Details

Customer service
1.4
(320 reviews)
1.4
(382 reviews)
Reviewer's quote

Instead of receiving professional customer service and a willingness to rectify the situation, I was told they could charge whatever price I want and dismiss any responsibility for the unresolved and new issues with my car. Given these circumstances, I requested a 50% refund or a free re-service at...

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...I haven't received much interest from their customer service yet. I told the manager that I would not use them again. He said cool...

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Product or Service Quality
1.4
(294 reviews)
1.6
(329 reviews)
Reviewer's quote

...It's impossible to get ahold of anybody at corporate or to get a response from a customer service representative..

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...Even the people inside the service bay, do not know how to change a tire. Amazing, great. People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes...

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Price Affordability
1.5
(275 reviews)
1.9
(317 reviews)
Reviewer's quote

...Well Just parts was there price on part. Which is three times what it is off Any shelf. If you want a good screwing, Go to MINEKE on rt 29 and hydraulic rd corner charlottesville, va THEY GOT ME GOOD! Twill post my full raping all over internet as to warn others of my *** poor experience!..

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...Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself...

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Value for money
1.4
(271 reviews)
1.7
(337 reviews)
Reviewer's quote

When bringing this to Meinkes attention they basically told me that customers tend to lie because they want money knocked off the bill. They sent me a video of thewouod mechanic supposedly tightening the lugs but you cannot see perfectly or clearly. I've never been insulted in 56 years like this,...

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At this time we have unfortunately been in a position where we have had no choice but to invest a quite substantial amount of money to retrieve a vehicle that was functioning properly before being brought to your company for what should have been a rather unremarkable repair. Kayley turned the Jeep...

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Meineke and Pep Boys Pros and Cons

Pros
  • No pros
  • I dont like this place
  • There are 0 pros
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor service
  • Customer service
  • Owner was rude to me
  • Customer service
  • Poor service
  • Poor service provided

Meineke and Pep Boys Most Positive Reviews

Top rated reviews
5

Within the last 10 days, I'd had my battery (from O'Reily) checked by both Honda and AutoZone and was told it was perfec...

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5

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit...

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5

Hi My name is Charles Frederick and I live in Hartford CT. I use the Meineke Car Care service at 2000 Silas Deane...

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5

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way...

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Meineke and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I previously got a quote from a local auto parts store to turn my rotors at $15 each. I called Meineke in Rocky Point,...

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1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

I spoke to Keith who says he is the marketing manager for the location. He insists that they did nothing to damage the...

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1

Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs...

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Meineke and Pep Boys Latest Reviews

Recent published reviews
No votes

No one answered the phone not helped at all this place in Fairfield CT managed by Cesar is a total rip off center

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1

Hello,
Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not know...

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1

I visited the Meineke at Lynn, MA, on March 4th for what should have been a routine transmission fluid replacement for m...

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No votes

I had a 9:00 am appt that did not start until 9:48. When I asked to tell me the oil schedule told them not to look at...

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