PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meineke and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meineke
Pep Boys

Meineke and Pep Boys Overview

Total reviews
620
1388
Company responses
0
0
Issues resolved
2
5

Meineke and Pep Boys Consumer Ratings

Rank
285 out of 1733 in Service Centers and Repairs category
204 out of 1733 in Service Centers and Repairs category
Customer service
212 in category
195 in category
Product or Service Quality
185 in category
158 in category
Price Affordability
234 in category
203 in category
Value for money
180 in category
147 in category

Meineke and Pep Boys Rating Details

Customer service
1.4 (189 reviews)
1.5 (315 reviews)
Reviewer's quote

Meinke charges for charges for unnecessary service and has no regard for its customers whatsoever. Their "customer service" department hasn't returned a single phone call..

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.5 (154 reviews)
1.6 (268 reviews)
Reviewer's quote

...I’m more than pissed about the quality of work and care that my vehicle received..

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...DON'T Get Parts or service here you will get screwed. PEPBOYS PLACE WILL NO LONGER WARRANTY BATTERIES OR ANY PARTS. THEY NO LONGER SELL PARTS TO SHOPS..

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Price Affordability
1.7 (151 reviews)
2 (265 reviews)
Reviewer's quote

...calling because something wasnt done properly on my car I have had coupons to use on getting 50% off my break work and I didnt receive that deal I paid full price even after I showed the coupon I had my sway links my engine mount my brakes my rotors and my censor fixed and then my engine light came on once I got it looked at. The part I cant get passed I paid $998. 00 for my rotors and my breaks even when I...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Value for money
1.5 (147 reviews)
1.8 (277 reviews)
Reviewer's quote

...I put to much money in my car to be just getting it fixed just to *** it up and waist more money. Called corporate and they just gave me the run around. I’m to the point where I’m getting me an attorney to take them to court...

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Whoever is running this company and spending millions of dollars on advertising, should simply withdraw all that wasted money and use it to upgrade the systems, hire staff that can handle the appointments and train the staff how to call customers and let them know what's happening. It doesn't make...

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Meineke and Pep Boys Pros and Cons

Pros
  • I dont like this place
  • There are 0 pros
  • No pros
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor service
  • Customer service
  • Lied - misrepresentation - customer service
  • Customer service
  • Poor service provided
  • Poor service

Meineke and Pep Boys Most Positive Reviews

Top rated reviews
5

After the Nissan Dealership diagnosed $3,000 of urgent repairs, the bulk of which would be the replacement of the...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

WHEN A CONSUMER BRINGS A VEHICLE IN WITH TWO SEPARATE ISSUES AND STATES THE VEHICLE HAS A VIBRATION WHEN APPLYING THE...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Meineke and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I guess according to the “Fool me once/twice” aphorism it should be “Shame on me.” I could say that my relationship with...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I spent over $1000 on repairs to my car. About 2 months later I was hearing a loud noise. Due to just spending so much...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Meineke and Pep Boys Latest Reviews

Recent published reviews
No votes

Took my car back 4 times. Removed parts that was new! And replaced my parts without me knowing!

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1

Called Pepboys to find out which store has part to exchange.
No stores have the part and they no longer carry the part.
Sp...

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2.6

It wasn't my caliper, I needed a right rear tie rod, my car is no longer pulling to one side and no more squeaking....

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1.1

Did alignment
Didn't tighten back bar
Stripped the bar
Car zig zag &;;;;;;; skating all over road
Ruined the frame/under...

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Meineke and Pep Boys Products and Services

Most reviewed product and services
  • Meineke Oil Change (113 reviews)
  • Meineke Repair (84 reviews)
  • Meineke Car Repair (56 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (72 reviews)
  • Pep Boys Rebate (55 reviews)