PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meineke and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meineke
Pep Boys

Meineke and Pep Boys Overview

Total reviews 637 1404
Company responses 0 0
Issues resolved 2 5

Meineke and Pep Boys Consumer Ratings

Rank
292 out of 1740 in Service Centers and Repairs category
209 out of 1740 in Service Centers and Repairs category
Customer service
215 in category
204 in category
Price Affordability
249 in category
219 in category
Product or Service Quality
192 in category
165 in category
Value for money
195 in category
165 in category

Meineke and Pep Boys Rating Details

Customer service
1.4 (201 reviews)
1.5 (325 reviews)
Reviewer's quote

...My customer service was great but the master mechanics yall got in there arent such masters if they dont even think about my gas at all I just wanted yall to know because Im a 24 year old mom that needs her car I have things to do. Thank you for your time..

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Price Affordability
1.7 (163 reviews)
1.9 (271 reviews)
Reviewer's quote

like i said everyone was very friendly but to price gouge someone from out of town or anyone for that matter is just wrong. i was also told that there was no military discount which i don't know is truth or not if you do offer it. i have already informed my family and military buddies in north...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Product or Service Quality
1.5 (162 reviews)
1.6 (276 reviews)
Reviewer's quote

...The customer service was great! I was actually very pleased. The guy who checked my car in also gave me a 10% off for being a healthcare professional. Everything was great with my visit until the next day I leave for work and my car is leaking oil and also smoking from the hood...

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...The service manager Brandon Lamb performed this evaluation. He also did a electrical analysis as well . After his review ( partnered with a woman/ who looks even more Sketchy) he concludes that my a/c module is not responding and needs to be replaced...

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Value for money
1.5 (156 reviews)
1.8 (286 reviews)
Reviewer's quote

... me out a little bit but when I came back twice theyre still saying that is not the seal thats leaking but theyre not taking itI would like to have some of my money back just because of what I have endured by going to garage is to get my truck fixed it is an 04 F150 XLT....

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...Rebate was accepted but never got my money. E When I called they had no record even when I gave them my tracking number. Will never shopPep Boys again!..

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Meineke and Pep Boys Pros and Cons

Pros
  • I dont like this place
  • There are 0 pros
  • No pros
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor service
  • Customer service
  • Staff behavior was literally frightening
  • Customer service
  • Poor service provided
  • Poor service

Meineke and Pep Boys Most Positive Reviews

Top rated reviews
5

After the Nissan Dealership diagnosed $3,000 of urgent repairs, the bulk of which would be the replacement of the...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

WHEN A CONSUMER BRINGS A VEHICLE IN WITH TWO SEPARATE ISSUES AND STATES THE VEHICLE HAS A VIBRATION WHEN APPLYING THE...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Meineke and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I guess according to the “Fool me once/twice” aphorism it should be “Shame on me.” I could say that my relationship with...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I spent over $1000 on repairs to my car. About 2 months later I was hearing a loud noise. Due to just spending so much...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Meineke and Pep Boys Latest Reviews

Recent published reviews
5

I blew out a tire and they first told me it be 18 hours before they could get it from the vendor. So they kept the tire...

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1

Cannot reach you on the phone. No one answers the phone and calls are disconnected for no reason. I have tried many...

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No votes

My son took his car to have service done to it and was charged over charged by 2,000 at least

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4

About my credit card wrron addre. I did payments but i didn't recive my card yet. Please..my phone number 973 855 7896

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Meineke and Pep Boys Products and Services

Most reviewed product and services
  • Meineke Oil Change (115 reviews)
  • Meineke Repair (84 reviews)
  • Meineke Car Repair (59 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (59 reviews)