PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meineke and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meineke
Pep Boys

Meineke and Pep Boys Overview

Total reviews
587
1607
Company responses
0
0
Issues resolved
2
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 1020 reviews more than Meineke received since Jul 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Meineke customer support team and Pep Boys customer service.

Meineke and Pep Boys Consumer Ratings

Rank
269 out of 2660 in Service Centers and Repairs category
192 out of 2660 in Service Centers and Repairs category
Customer service
206 in category
187 in category
Staff
218 in category
162 in category
Product or Service Quality
171 in category
153 in category

According to consumer ratings and reviews, Pep Boys ranks 77 points higher in the Service Centers and Repairs category than Meineke. People gave Meineke 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 409 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Meineke. Regarding Product or Service Quality criterion, consumers gave Meineke 1.5 stars and it is 72% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

Meineke and Pep Boys Rating Details

Customer service
1.4 (170 reviews)
1.5 (302 reviews)
Reviewer's quote

Meinke charges for charges for unnecessary service and has no regard for its customers whatsoever. Their "customer service" department hasn't returned a single phone call..

Alex D

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.5 (153 reviews)
1.7 (287 reviews)
Reviewer's quote

...I took pictures of what they did - I don't see any where to upload them? The staff was pleasant and attentive, but inept. They need training. And I want my money back, or at least the trailer fixed...

keith

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.5 (139 reviews)
1.6 (257 reviews)
Reviewer's quote

I would like to bring your attention to my experience with Meineke West Chester, PA. I took my car for the simple state inspection. They gave me an estimate of around $1300. Going by Meineke reputation I did not go and inquire anywhere else and on Saturday I left my car for the recommended repairs...

ankur k

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly.

BG T

Meineke and Pep Boys Pros and Cons

Pros
  • I dont like this place
  • No pros
  • There are 0 pros
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Poor service
  • Customer service
  • Lied - misrepresentation - customer service
  • Customer service
  • Poor service provided
  • Poor service

Meineke and Pep Boys Most Positive Reviews

Top rated reviews
5

After the Nissan Dealership diagnosed $3,000 of urgent repairs, the bulk of which would be the replacement of the...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Meineke and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I guess according to the “Fool me once/twice” aphorism it should be “Shame on me.” I could say that my relationship with...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Meineke and Pep Boys Latest Reviews

Recent published reviews
1

Nothing was resolved to my satisfaction. I finally gave up. Couldn't deal with the stress. Will not let Meineke ever...

Read all 587 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Meineke and Pep Boys Products and Services

Most reviewed product and services
  • Meineke Oil Change (111 reviews)
  • Meineke Repair (81 reviews)
  • Meineke Car Repair (54 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)