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Megabus

Transport
  • 4 ISSUES RESOLVED
  • 1810 TOTAL REVIEWS
  • $88.3K CLAIMED LOSSES
  • $264 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Price 15
  • Price range 12
  • Bus drivers seem to know the route well 5
  • Safe driving 4
  • Prices 3

Customers don't like

  • Poor customer service43
  • Refund policy10
  • Late bus5
  • Rude driver4
  • Poor and rude customer care service4
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Viator

Travel Agencies
Has verified representatives
  • 11 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 445 TOTAL REVIEWS
  • $76K CLAIMED LOSSES
  • $603 AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Number of Destinations
  • Easy to book 8
  • Ease of purchase 4
  • Ease of booking 4
  • Viator is totally unreliable 3
  • Tours 2

Customers don't like

  • Customer service28
  • Unresponsive8
  • Customer care8
  • Slow customer service6
  • Lack of service6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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