PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trailways
Megabus

Trailways and Megabus Overview

Total reviews 31 2922
Company responses 0 0
Issues resolved 0 4

Trailways and Megabus Consumer Ratings

Rank
130 out of 456 in Transport category
59 out of 456 in Transport category
Customer service
66 in category
52 in category
Price Affordability
124 in category
22 in category
Product or Service Quality
69 in category
49 in category
Level of Comfort
90 in category
44 in category

Trailways and Megabus Rating Details

Customer service
1.4 (15 reviews)
1.6 (1002 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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Price Affordability
1.9 (14 reviews)
3.1 (878 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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Product or Service Quality
1.6 (14 reviews)
1.9 (922 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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...In general, I am very pleased and thank you with your service!..

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Level of Comfort
1.7 (14 reviews)
2.2 (816 reviews)
Reviewer's quote

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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...I got on and sat at the table area on the first level. Not long after the 3 line cutters came to sit at the table. They were kind of loud and slightly obnoxious...

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Trailways and Megabus Pros and Cons

Pros
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Price
  • Price range
  • Safe driving
Cons
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Poor customer service
  • Rude driver
  • Refund policy

Trailways and Megabus Most Positive Reviews

Top rated reviews
3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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No votes
5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Trailways and Megabus Most Critical Reviews

Lowest rated reviews
1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Trailways and Megabus Latest Reviews

Recent published reviews
3

Wanted to find cost for a ticket from Omaha, NE to palm dale, CA. Office closed.

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3.1

Why can't megabus start its busses in buffalo NY instead of Toronto because of border being closed I haven't been able...

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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No votes

Didnt get a reservation reservation but the money was taken from my account

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Trailways and Megabus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Vehicle Driver (2 reviews)
  • Megabus Bus Service (1071 reviews)
  • Megabus Bus Ticket Booking (152 reviews)
  • Megabus Vehicle Driver (135 reviews)