PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trailways and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Trailways and Megabus Overview

Total reviews
Company responses
Issues resolved

Megabus was first mentioned on PissedConsumer on Aug 4, 2008 and since then this brand received 2906 reviews. It is 2876 reviews more than Trailways received since Nov 25, 2012.

Trailways and Megabus Consumer Ratings

124 out of 573 in Transport category
41 out of 573 in Transport category
Customer service
44 in category
30 in category
Product or Service Quality
49 in category
33 in category
Price Affordability
102 in category
19 in category

According to consumer ratings and reviews, Megabus ranks 83 points higher in the Transport category than Trailways. People gave Trailways 1.4 stars for Customer service criterion in Transport category and it is 147 points higher than the worst rated brand in this category. At the same time, Megabus was rated 1.6 stars for Customer service criterion in this category and it is 161 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Megabus has a higher rating than Trailways. Regarding Price Affordability criterion, consumers gave Trailways 1.9 stars and it is 53% worse than other in category. Megabus however was rated 3.1 stars and it is 90% greater than other in category.

Trailways and Megabus Rating Details

Customer service
1.4 (15 reviews)
1.6 (978 reviews)
Reviewer's quote

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..


...called customer service. they said the bus came. several other people were here waiting for the bus...

Product or Service Quality
1.6 (14 reviews)
1.9 (891 reviews)
Reviewer's quote

Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...


...still at the Terminal, The UNBELIEVABLE HAPPENS!! The DRIVER SEES ME, CLOSES THE DOOR, BACKS AWAY, AND PULLS OFF, NEARLY RUNNING ME OVER!! I called Customer Service Who Made This GOD AWFUL EXPERIENCE EVEN WORSE, I Explained what happened, the agent told Me, Per The Policy if The Driver sees fit to Leave, that’s His Rite and My Ticket is no good at...

Price Affordability
1.9 (14 reviews)
3.1 (853 reviews)
Reviewer's quote

Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...


...I went into rebook ("forgot" to select 2 passengers, but did select my same two seats on both the up and back legs) Plugged in the first code, brought the price down, pluged in the second code brought price down to $0, left wondering about the third code. Finish checkout to realize I only got one ticket Tried booking 2nd ticket but only last code valid now and that left $15 remaining to be paid by card. Called Customer Support but ended up hitting the "Pay" button while waiting for...

Robert D

Trailways and Megabus Pros and Cons

  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
  • Price
  • Price range
  • Safe driving
  • Poor customer service
  • No indication billing being down was put in place
  • Late
  • Poor customer service
  • Rude driver
  • Refund policy

Trailways and Megabus Most Positive Reviews

Top rated reviews

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills


I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

Trailways and Megabus Most Critical Reviews

Lowest rated reviews

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...


my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

Trailways and Megabus Latest Reviews

Recent published reviews

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

Read all 30 reviews

Missed my flight due to delay

Read all 2906 reviews

Trailways and Megabus Products and Services

Most reviewed product and services
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)
  • Megabus Bus Service (1086 reviews)
  • Megabus Customer Care (323 reviews)
  • Megabus Bus Ticket Booking (156 reviews)