PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Trailways as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Trailways

Megabus and Trailways Overview

Total reviews 3002 30
Company responses 0 0
Issues resolved 4 0

Megabus and Trailways Consumer Ratings

Rank
51 out of 445 in Transport category
141 out of 445 in Transport category
Customer service
42 in category
57 in category
Product or Service Quality
45 in category
62 in category
Price Affordability
24 in category
117 in category
Website
46 in category
108 in category

Megabus and Trailways Rating Details

Customer service
1.6 (1015 reviews)
1.4 (15 reviews)
Reviewer's quote

...And why do you have a customer service number that provides absolutely no customer service its really ridiculous at this point..

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I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't say anything as a matter of fact she absolutely knew nothing I don't know where you find your customer service employees but you need to do a better job..

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Product or Service Quality
1.9 (930 reviews)
1.6 (14 reviews)
Reviewer's quote

...In general, I am very pleased and thank you with your service!..

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Trailways is one of the worst services I’ve ever had. The bus drivers are often rude and brash with no provocation. The website never works and has incorrect information...

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Price Affordability
3.1 (888 reviews)
1.9 (14 reviews)
Reviewer's quote

...I was credited my money for my ticket and I needed the same time but for tomorrow and it would not let me book it the new ticket for tomorrow was the same price 49. 99 I called to book it and call kept hanging up and this was before the 3 hour deadline now I lost my 49. 99 credited because y'all won't let me book my reservations I even tried to pay with my cards and it still...

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Me and my wife was going to Canada to celebrate our honeymoon. trailways bus company lost our luggage. We try to contact several people at the station to help us with no success. We finally go an official officer to help us. We haven’t gotta our luggage back yet. We had over $2,500 worth of...

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Website
2.3 (861 reviews)
1.6 (12 reviews)
Reviewer's quote

Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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When the website goes down you will still get charged. you bank Bank will approve and you still dont tickets and money is held up till midnight. According to customer service at Trailways it had been down all day...

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Megabus and Trailways Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Price
  • Only bus that goes to new paltz
  • Customer service was calm and handled a very upset customer well
Cons
  • Poor customer service
  • Rude driver
  • Refund policy
  • Poor customer service
  • No indication billing being down was put in place
  • Late

Megabus and Trailways Most Positive Reviews

Top rated reviews
5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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3.7

The conductors of buses is very rude other than that very clean and comfortable.They need to work on they people skills

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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No votes

Megabus and Trailways Most Critical Reviews

Lowest rated reviews
1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

I made a purchase online and tried to cancel it due to my circumstances. Literally half an hour later I tried to cancel...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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1

I found the exact same thing. Rude, unhelpful, inconsiderate customer service. They left my son stranded at night in...

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Megabus and Trailways Latest Reviews

Recent published reviews
No votes

Im sick with Covid19/Coronavirus cant travel right now!!! In Quarantine!!!

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No votes

Driving on the thruway (87 north ) coming home from Mahwah New Jersey behind a trailways bus plenty of distance between...

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No votes

Had reservations for 9/11/20, however cant travel now, test result came back Positive for Covid19/Coronavirus!!! In...

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1

I called your 1-800 number and I received a woman that answered the phone hello! She didn't say Trailways she didn't...

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Megabus and Trailways Products and Services

Most reviewed product and services
  • Megabus Bus Service (1088 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (162 reviews)
  • Trailways Bus Service (8 reviews)
  • Trailways Bus Ticket (2 reviews)
  • Trailways Website (2 reviews)