PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Megabus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
Megabus

Peter Pan Bus Lines and Megabus Overview

Total reviews
61
2989
Company responses
0
0
Issues resolved
0
4

Peter Pan Bus Lines and Megabus Consumer Ratings

Rank
88 out of 435 in Transport category
49 out of 435 in Transport category
Customer service
47 in category
40 in category
Product or Service Quality
49 in category
42 in category
Website
52 in category
43 in category
Level of Comfort
33 in category
34 in category

Peter Pan Bus Lines and Megabus Rating Details

Customer service
1.5 (26 reviews)
1.6 (1012 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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I've been waiting since 6:30pm for my 2 teenage sons to come from mobile Alabama to Atlanta GA for 745pm it is 1030pm and customer service is giving me the run around no one knows nothing management refuses to call me. I have a sick 8-year child who has type 1 diabetes who started getting ill....

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Product or Service Quality
1.7 (23 reviews)
1.9 (922 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a...

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Website
2.1 (22 reviews)
2.3 (860 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Very poor customer service and trying to sale seat to disabled veteran, can't get on website to purchase ticket on line. Wanted me to pay $7. 00 extra rip off...

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Level of Comfort
2.2 (22 reviews)
2.1 (819 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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...I got on and sat at the table area on the first level. Not long after the 3 line cutters came to sit at the table. They were kind of loud and slightly obnoxious...

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Peter Pan Bus Lines and Megabus Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • Price
  • Price range
  • Safe driving
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Poor customer service
  • Rude driver
  • Refund policy

Peter Pan Bus Lines and Megabus Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

I bought a ticket of MEGA BUS from the black lady at the counter and she said go to platform 5 and bus will leave at 4:3...

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

Sounds as though you do not know how to follow Plain Instruction's.The clerk stated go to PlatForm 5 The bus will leave...

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Peter Pan Bus Lines and Megabus Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

my luggage was stolen due to negligence of driver. I am a tourist & i was on my way from Toronto to Niagara, on the...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

I purchased a ticket with Megabus to leave from Trenton to Toronto Ontario Monday September 15th arriving 7:30am,...

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Peter Pan Bus Lines and Megabus Latest Reviews

Recent published reviews
No votes

I want to go to never land for 2 weeks

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No votes

Mistakes on ticket, i NEED help

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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1

I've been waiting since 6:30pm for my 2 teenage sons to come from mobile Alabama to Atlanta GA for 745pm it is 1030pm...

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Peter Pan Bus Lines and Megabus Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Megabus Bus Service (1092 reviews)
  • Megabus Customer Care (334 reviews)
  • Megabus Bus Ticket Booking (159 reviews)