PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Megabus and Peter Pan Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Megabus
Peter Pan Bus Lines

Megabus and Peter Pan Bus Lines Overview

Total reviews 3129 84
Company responses 0 0
Issues resolved 7 0

Megabus and Peter Pan Bus Lines Consumer Ratings

Rank
18 out of 136 in Buses category
33 out of 136 in Buses category
Customer service
16 in category
19 in category
Product or Service Quality
12 in category
22 in category
Price Affordability
7 in category
29 in category
Exchange, Refund and Cancellation Policy
22 in category
17 in category

Megabus and Peter Pan Bus Lines Rating Details

Customer service
1.6
(1050 reviews)
1.5
(33 reviews)
Reviewer's quote

...We had to call customer service to figure out why the bus was so late. It wouldve been better if they notified me earlier..

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Horrible customer service. I purchased ticket from PHIL to NYC by mistake it was supposed to be NYC to PHIL. Right after the purchasing I called them they never receive calls then I emailed them to change the dentation...

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Product or Service Quality
1.9
(957 reviews)
1.5
(31 reviews)
Reviewer's quote

...the seats are so uncomfortable and so dirty and customer service is awful so is tge refund policy..

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Rude customer service employee at south station between 1-1:30pm. I had mentioned to my disabled brother to please give the phone to the gentleman working there. He refused to take the phone after explaining I was his guardian and would explain his condition better...

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Price Affordability
3.1
(925 reviews)
2.1
(22 reviews)
Reviewer's quote

The policy on transferring reservations needs to be more accessible and should have some provisions that will prevent customers from losing out on the full price of a missed excursion. It seems as if Megabus is only out to make money in a subtle predatory manner as opposed to securing lifelong...

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You can never reach anyone via phone or the internet. Damn, why claim to have these services, and none are available to help. PP is no better than Greyhound!

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Exchange, Refund and Cancellation Policy
1.6
(912 reviews)
1.7
(27 reviews)
Reviewer's quote

Nothing on the website saying the carry on bag couldnt have wheels Driver was incredibly rude, short-tempered, and kept saying that he doesn't need to follow policy. He was unwilling to listen or help provide a solution except for leave the bag here. He kept stating hes been working here for 40...

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My flight out of Logan was canceled, however, since I only found out about it within the final 2 hours before I was to take the bus, I cannot get either a refund or change the ticket. It's just gone. I've used Peter Pan and it's predecessor, Bonanza for 30 years, and the service has just gotten...

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Megabus and Peter Pan Bus Lines Pros and Cons

Pros
  • Price
  • Price range
  • Safe driving
  • Dirt cheap but for a reason
  • Nil
  • Eventually getting to my destination
Cons
  • Poor customer service
  • Refund policy
  • Rude driver
  • Horrible customer service
  • Worse service ever robbers
  • No contact for the refund department

Megabus and Peter Pan Bus Lines Most Positive Reviews

Top rated reviews
5

I had a resetvation for8/8/15 to columbus the bus that was the one i was to board said atlanta i need a refund...

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5

I am a tourist and was trying to book tickets from Washington DC to New York on the Peter Pan Bus website....

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5

I was on MARTA BUS LINE OMW TO CATCH MY BUS HOME AND STUCK IN TRAFFIC N MISSED MY BUS I NEED A REFUND IMMEDIATELY I....

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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Megabus and Peter Pan Bus Lines Most Critical Reviews

Lowest rated reviews
1

I was ripped off by mega bus for 75.00 for two tickets I brought n was not able to use or get a refund for them poor cus...

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1

Remember when you took a bus on the holidays and they would schedule extra busses to handle overflow? Yeah-- neither do...

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1

Their buses dont show up and their customer service is rude as ***!!! Indian theives!!!

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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Megabus and Peter Pan Bus Lines Latest Reviews

Recent published reviews
5

I was able to talk to this man who helped me a lot thank you so much! I did not realize it I could come to and from...

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No votes

reservation #707****
I was trying to reach someone to update my reservation above to include 1 piece of luggage.
Didn't kn...

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No votes

I have not been able to contact anyone yet to inquire about which bus to take or where to take it from

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No votes

I booked the rang date I wanted to leave providence down on the 7 of August time 6:10 to new york. and leave from new...

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